No sound

[WilliamP458]

My wife has a home built computer. I built it. The sound has quit. How can I trouble shoot it?

 

[WilliamP458]

Thank you for moving my post. Please let me know what information is needed so that I can get some help.

 

[iko22]

Hi william,

Has the Sound ever worked on the computer since it was built? What Speaker connection are you using - USB, Bluetooth or jack? Have you tried connecting the speakers to connectors at either front or rear of computer case?

 

[WilliamP458]

Thank you for your reply. Yes the sound was great till just recently. I have tried another set of speakers and still nothing.

 

[erpster4]

My wife has a home built computer. I built it. The sound has quit. How can I trouble shoot it?

can you post the hardware specs of that computer, WilliamP458?
use programs like HWInfo or Speccy to gather the hardware information, including the Audio/Sound devices.

 

[iko22]

Can you still see the Sound Icon on the right-side of the Taskbar? Do check the Master Volume is not set to zero or muted. Check the Audio Device driver in Device Manager, and play some sound/music and see if the sound levels is changing from the Playback Tab.

 

[WilliamP458]

It has an ASRock P67 Extreme4Gen3 mother board . The Sys drive is a Samsung 850 Pro 1 TB SSD Intel I7 2700K processor.

 

[WilliamP458]

I went into Device Man and and every thing seemed ok. I even checked the drivers .

 

[WilliamP458]

IKO 22 I couldn't find the Playback Tab

 

[iko22]

Right-click the speaker icon in the Taskbar system tray, choose Playback Devices

 

[WilliamP458]

Found The Playback Tab. It wouldn't make a sound. Also when I went into Device Manager Sound,Video, and Game controllers I clicked on High Definition Audio,NVIDA High Definition Audio,NIVIDIA Virtual Audio Device,and WsAudio Device and it said all were working properly.

 

[erpster4]

It has an ASRock P67 Extreme4Gen3 mother board . The Sys drive is a Samsung 850 Pro 1 TB SSD Intel I7 2700K processor.

The ASRock P67 Extreme4 Gen3 board uses Realtek ALC892 audio.


Judging by your previous post, it appears you do not have Realtek High Definition Audio listed in Device Manager. Download & install the Realtek high definition audio driver for your board and reboot (be sure to choose Win7 64bit as your OS on the ASrock downloads page before downloading the Realtek audio driver)

 

[WilliamP458]

I have purchased a sound card. Plan to install tomorrow.

 

[erpster4]

I have purchased a sound card. Plan to install tomorrow.

what kind of sound card did you buy?

I guess the onboard audio for your ASRock board somehow stopped working altogether (aka. hardware problem, not a driver/software problem). I kinda had that happen with an old HP computer with an onboard Realtek ALC888s audio chip that suddenly stopped working and I replaced the motherboard rather than buy a 3rd party sound card.

 

[RolandJS]

When I had no sound, just before doing what others have suggested earlier, control panel - sounds; playback - test built-in or attached speakers; then to windows where a long long list of sound-makers are, test a few things. I'm sure OP's been there, done that.

 

[oscer1]

I have purchased a sound card. Plan to install tomorrow.

did you install the sound card yet did that solve your issue?