Problem With Restarts After August Microsoft Updates

[BigBear68]

Hi all
After performing last months updates as usual i was asked the restart the laptop which i did,it powered down as normal but then seemed to hang with a black screen,also the DVD drive did not spin like it normally does on a start up,i left everything for a while but it was obvious it was not going to restart so i did a hard restart.I have read up on the problems reported from last months updates but so far have not seen anything written about restart problems.

Now at random times i get the same problem but it is random,i get no error messages and the hard restart works fine.Last night after completing this months updates it stuck again and i had to do a hard restart.

I have not changed any drivers recently or added hard ware,no software was added before last months updates and i am having no other obvious problem with the computer so i thought i would throw it out to members here to see if i can get help with this small but annoying problem.I like to keep things running sweet if i can.

 

[akjudge]

I had the same problem on my desktop with restarts. In my case it was caused by an external hard drive (My passport). After uninstalling it, and re-installing it the problem has not reappeared. But that just might be an unrelated coincidence.

 

[BigBear68]

Thanks for replying akjudge,i dont have an external attached when having these problems,after reading more about the update problems i searched for the problem KB's and only found the one relating to the rubel sign update,i have removed this but again when windows asked me to restart the laptop froze.I will monitor the situation now and see if the rubel KB was the problem.

 

[Kaktussoft]

Does it happen always or only sometimes?

 

[BigBear68]

No its not all the time its random and only on restarts,cold starts work perfect

 

[Kaktussoft]

No its not all the time its random and only on restarts,cold starts work perfect

It happens on shutdown? Or really in bootup phase?

 

[BigBear68]

On the reboot phase of a restart.

 

[Kaktussoft]

Do I understand correctly?

1. shutdown machine
2. boot machine

No problem at all when you do that?

But a reboot (restart win7) gives you the problem. But not always. Do I describe it as it is?

 

[Kaktussoft]

Do you see the BIOS Screen prior to black screen? Windows7 animation prior to black screen? Explain when the black screen appears. Do you see a text cursor then? A mouse pointer?

 

[BigBear68]

You do understand correctly Kaktussoft,normal starting and shutting down is fine,it is just restarting i sometimes get the proble,i never had a problem until i installed the August updates which is when i first experienced the freeze when windows told me it had to restart.

I see no bios screen or anything for that matter,during normal restart the computer will shut down as normal,after a pause of a few seconds i heard the DVD drive whir and get the Asus splash screen then the windows seven screen,with the problem windows shuts down and thats where it ends,the power light is still on and i can hear the cooling fan running but windows makes no attempt to load,there is no flashing cursor or mouse pointer just a black screen.

 

[Kaktussoft]

So a problem in the very first step of reboot.=>prior to boot menu.Not a win7 problem at all!
Or maybe in the last step of shutdown.

You see any errors in eventlog? Like "unexpected shutdown.

DVD is first in BIOS boot device orde list? It's trying to boot from it... that's the whir you hear.

 

[BigBear68]

Checking the event log there is 12 errors in the last 24 hours and 75 for the last 7 days,checking what there is on the list i can see nothing for unexpected shutdown.

I only hear the DVD whir when windows is booting normally,when i am having a reboot freeze it is not whirring.

 

[Kaktussoft]

So you are sure the system has shutdown completely?
The black screen appears just in the beginning of startup .... on the time you would expect bios scren?

 

[BigBear68]

The system wont shut down completely its just rebooting,yes the blank screen appears at the beginning of startup.

 

[Kaktussoft]

The system wont shut down completely its just rebooting,yes the blank screen appears at the beginning of startup.

So it's not a win7 problem at all!! It even isn't in the phase of displaying the bios screen. But if you say the system is really shutdown succesfully and in the very first step before bios screen: Just press "reset button" or on/off button.

I'm almost sure it's a hardware error.

It only happens after you use computer for a long time (maybe heat related)? In how many percentage of the cases it happens?

 

[Sir George]

The system wont shut down completely its just rebooting,yes the blank screen appears at the beginning of startup.

Just a "Shot in the dark"; Is there a disk in your DVD?

 

[BigBear68]

There is no disc in the DVD drive,in fact i very rarely use it.The computer is just used for browsing and nothing intensive so heat is not a problem.I have never had a reboot problem until i did the August updates so thats what im pointing the finger at but as its all guess work and no firm solution i will just press the on/off button if it happens again.