Solved Problem with wireless internet

[Tsimo]

Hello,
i have a Thomson TG585 v8 wireless router, and a HP Pavilion dv6 2129ev, and can't connect to my router through wireless internet. I can connect from other computers through wifi, i can connect by mine with the ethernet cable and i connect to other wireless routers. When i try to connect it writes :

"Getting Information from Thompson****...."
Then
"Windows was unable to connect to this network..."

If u need any more info inform me and sorry if i made grammar mistakes.
Thank you.

 

[mitchell65]

Nothing wrong with your grammar, so no need for apologies
Is this the first time you have tried to connect this laptop to your router wirelessly, or has it worked before?
So you can find your router in the list of available networks?

 

[Tsimo]

I can find it and other people can connect to it too. I found the same problem with an other router too, but i don't have the routers model, or company. Yes i was able to connect, around a year ago when i used it last time. Any ideas? maybe compatibilty problems from the updates hp has? I can see us a wireless network, but i deleted it from my wireless network's and tried to reconnect cause i thought it will fix the problem. Btw security type -no authentication and ecrypted is WEP dunno if it helps

(Edited*)

 

[mitchell65]

So let's get this straight as I am getting a bit confused. You saw the SSID of your router in the list of available networks but deleted it in the hope that that would get you connected to it?
Have you checked to see if you have the latest driver for your LAN/wireless card?

It would help if you completed your System specs see here:
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[Tsimo]

Yes i have the latest update and i uploaded the system specs.

 

[mitchell65]

OK and thank you for posting you system specs.
As you said you deleted your network SSID can you no longer see it in the list of "Available networks"?

 

[Tsimo]

i can see it... i deleted is from Control Panel\Network and Internet\Manage Wireless Networks

 

[Tsimo]

i can see it... i deleted is from Control Panel\Network and Internet\Manage Wireless Networks
Like i said

When i try to connect it writes :

"Getting Information from Thompson****...."
Then
"Windows was unable to connect to this network..."

 

[mitchell65]

When you open the "Avaialble networks window, against your router SSID does it show a signal strength and is there a lock sign there? Does it give you the opportunity to enter your code? When you click connect is that when you get the message in your post above?

 

[Tsimo]

i Edited last comment before u reply sorry.

 

[Tsimo]

It doesn't give me the opportunity to type the password

 

[mitchell65]

Can you connect via a cable and go into the Router and check that the wireless is enabled. A long shot i know but I am running out of ideas. I will have a laptop here later and will try to replicate the problem on that.

 

[Tsimo]

the wireless is on because i can connect from another laptop

 

[chev65]

I can find it and other people can connect to it too. I found the same problem with an other router too, but i don't have the routers model, or company. Yes i was able to connect, around a year ago when i used it last time. Any ideas? maybe compatibilty problems from the updates hp has? I can see us a wireless network, but i deleted it from my wireless network's and tried to reconnect cause i thought it will fix the problem. Btw security type -no authentication and ecrypted is WEP dunno if it helps

(Edited*)

OK about the security type with no authentication. Many drivers for Windows 7 simply will not work with the outdated WEP encryption, it's also unlikely to work with no authentication. You really can't run a wireless network like this.

You will need to go into the routers wireless settings to fix this.

Set the router to use WPA-2 Security with AES encryption. Delete the old wireless profile then create a new one that matches the routers settings, SSID, security key, WPA-2 AES etc. It may even be required to update the firmware on the router. After this you will also need to update the wireless profiles on your networked machines at home.

You can see in the link below that there is a special firmware flash utility for Windows 7. I suggest you use that one to flash the router to the latest versions IF you are still having problems after setting up the router to use WPA-2, AES etc.

http://community.plus.net/library/h...edowngrade-the-firmware-on-the-thomson-585v7/

 

[Tsimo]

The firmware is updated, i changed from WEP to WPA and restarted the router, and the internet wasn't working so i reseted it again

 

[Tsimo]

Enabled/OK Connectivity to Gateway (213.16.246.49)
Disabled/Not OK Connectivity to DNS Server 1 (193.92.3.11)
Enabled/OK Connectivity to DNS Server 2 (193.92.150.3)

 

[mitchell65]

Are you sure you have done ALL that Chev65 suggested?

 

[Tsimo]

yes, i did and i checked at Thomson's Gateway too.

I don't think something must be done to the router but to the computer and i found out that the SSID from the other router i wanted to connect too was CYTA 44D5, and its WPA-2 and i don't think that router has a problem either.

 

[Tsimo]

some help please?

 

[Tsimo]

do u need any more data, or is there anything i can do to help you solve this problem?