Programs not opening properly e.g Task Manager (even in safe mode)

[edgie]

Hi,

I got a virus yesterday off a dodgy website, in task manager it showed that i had 2 rundll programs open, note pad and a couple of internet explorer pages, i kept trying to close them but i couldn't.

Anyway i scanned using Avast and it said there was no virus etc but i restored my laptop to a couple of days ago.

Now i can't open task manager properly or install a MBAM and the screen is a bit dodgy as well, text boxes in internet dont open properly and text is a bit funny. I can't open these in safe mode either or system restore.

I couldn't even sign up to these forum on my laptop - i couldnt see what i was typing in the text box.

I've attached a screenshot of task manager and when i try to open the MBAM installer.

Any help greatly appreciated.

Thanks

 

[gregrocker]

Sounds like you're still infected, and that it got into your System Restore points. Confirm if this is the case by installing Malwarebytes in Safe Mode with Networking to update and run a full scan. If this fails download Windows Defender Offline, writing to flash stick or burning to CD, booting to update and run a full scan.

If infection is found confirming your Restore points are infected, turn off System Protection and run another full scan with Malwarebytes, then Avast full scan or Boot Scan if available. http://www.sevenforums.com/tutorials/335-system-protection-change-disk-space-usage.html

Google the actual virus to see if it requires special tools for removal. Our Security forum experts can consult.

Once it's confirmed removed, run SFC -SCANNOW Command to check System file integrity.

Serious infections can sometimes require a Clean Reinstall - Factory OEM Windows 7 following or adapting these steps to get it perfect.

 

[Erikbe]

a system restore is not enough to remove a virusinfection do what gregrocker suggested that command will attempt to detect changes in windows integrety and attempt to fix them if it fails then i'm verry sorry but your only option is to reinstall

do you know the virusname ? did you scan with a up2date scanner ? also when the system is infected no antivirusscanner can be 100% trusted since some virusses are able to hide themself from scanners.You do have a backup do you ?

 

[edgie]

Thanks for the quick response...

I've not been able to run Malwarebytes as the second screenshot i can't get to install it. I ran a full scan with Avast and Micrsoft Defendor as well as Microsoft Security Essentials and nothing was found.

 

[gregrocker]

How about in Safe Mode ?

What about the other steps given? You're not going to resolve this without utter thoroughness.

 

[edgie]

Yeah the screenshots are from safe mode so no luck.

I will have a go with the Windows Defender Offline iso method

Shall i use the SFC/Scannow command first?

 

[gregrocker]

You want to disinfect the OS first then repair its SYstem files.

If you lose bootability: Troubleshooting Windows 7 Failure to Boot - Windows 7 Forums

Troubleshooting short of a Clean or Repair Install: Troubleshooting Steps for Windows 7 - Windows 7 Forums

 

[Jacee]

Right click on MBam installer, choose to run as Administrator. See if it installs.

 

[edgie]

Thanks - tried install as admin but same screen as before.

Sorry Greg not good at this stuff...so what is the suggested route, run the windows defender offline?

 

[gregrocker]

Yes, Defender offline next.

If it balks try one of these free bootable AV's: FREE Bootable AntiVirus Rescue CDs Download List

 

[edgie]

Thanks for your help

Are there any other programs i could try to install which are like Malwarebytes?

 

[Jacee]

Thanks for your help

Are there any other programs i could try to install which are like Malwarebytes?

SuperAntiSpyware free edition: SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

 

[Erikbe]

Hello,

Anybody thinking about a rootkit yet ? I am those signs the op is having make me think he/she got a rootkit.edgie what happens when you try to search for virus removal information via Google ? does it work or do you get redirected to some parasite ?.Also rightclick commandpromp => run as administrator type netstat -an what do you see while being connected to the net ? any strange connections ?

 

[gregrocker]

He has one of the top experts in the world Jacee here now who can help him with any infection.

 

[keith2]

You may have luck with a bootable live CD. Many anti-virus products come with a (usually free) Linux live CD available for download.. I've had particular luck with this AVG.

 

[Jacee]

Download DDS from one of these links:
Mirror 1 Mirror 2 Mirror 3
Put it on a "Clean" flash drive then install it on the infected computer. Right click to run as Administrator.

• Disable any script blocking protection
• Double click the dds icon to run the tool.
• When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt <--- will be minimized in the task tray
• Save both reports to your desktop.

Include the contents of both logs in your next post.