Random BSOD ... BAD THREAD TITLE! I know...but this box isn't big eno

[makenzie71]

Short version of a long story:

My wife was using a Dell Precision T5500 pretty much for facebook and World of Warcraft. Over the last year the machine progressively got slower and slower, lagging through everything with no explanation, and it frequently blue screened with tabbing in or out of World of Warcraft. It would also frequently stop the video card and disconnect her game. We ran blue screen view and commonly the crashes ID'ed win32k.sys and nostkrnl.dll in the descriptions. One somewhat informed fellow told me it was a memory issue.

Fast forward to two weeks ago (16 days to be super precise). Instead of trying to fix her computer, I built her a new one. This is what we built:

Intel Core i5-4570, Sapphire Radeon R9 280, Raidmax Super Hurricane (Black) - System Build - PCPartPicker

However, the memory was backordered so I used 12gb of of Sector 7 stuff I had on hand.

We installed Windows 7 pro 64x.

In the interim, I wiped the T5500, installed 8gb (4X2) of new memory, and went on about my life.

All was right with the world.

Until last Saturday. BSOD. Out of nowhere. Same ntoskrnl and win32k listed. Exactly the same thing. Again, it seemed to happen while she was tabbing in and out of World of Warcraft. Then, today, it happened while we weren't even home.

The kicker ~ the T5500 crashed yesterday. Same crash as before (I wasn't playing anything at the time).

One more little bit of information is that I was getting the same crashes on my old XPS720.

The common links between all of these machines are they're all installed from the same retail purchase Win 7 disc and they all have nVidia card drivers (the XPS had a GTX280, the T5500 has a GTX560, and the new build has an R9).

I had one fellow tell me it was our lack of an SP1 update so I did that to the missus' new machine this morning...and two crashes this evening.

I do not have the DM log the "guide" requests, but I do have the blue screen view logs if that's any help at all. When I can get back to the machine I'll try to get the log requested.

This is the first five crashes: ntoskrnl.exe ntoskrnl.exe+71469 fffff800`02a61000 fffff800`0303e000 0x005dd000 0 - Pastebin.com

This is earlier today: ntoskrnl.exe ntoskrnl.exe+6fc69 fffff800`02a5f000 fffff800`0303b000 0x005dc000 0 - Pastebin.com

Just a few moments ago: cdd.dll cdd.dll+8772 fffff960`00630000 fffff960`00657000 0x00027000 0x00000000 - Pastebin.com

 

[Arc]

Shortest version of the long story ..... Blue Screen of Death (BSOD) Posting Instructions

Attach the data with your reply.

 

[makenzie71]

I do not have the DM log the "guide" requests, but I do have the blue screen view logs if that's any help at all. When I can get back to the machine I'll try to get the log requested.

As stated previously, I do not have the log the "guide" requests, but I do have the blue screen view logs if that's any help at all. When I can get back to the machine I'll try to get the log requested. If the blue screen view logs are of no help then please ignore them and I will post the debug log requested, as stated earlier, as soon I have the information available.

 

[Arc]

BlueScreen view is not a very efficient tool.

The end result may not differ, but I would like to check the dumps myself at first.

There's no hurry, upload the data when you can.

 

[makenzie71]

Here is the log.

 

[Golden]

Host Name:                 KALEESHAY-PC
OS Name:                   Microsoft Windows 7 Professional 
OS Version:                6.1.7600 N/A Build [COLOR="Red"][B]7600[/B][/COLOR]
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          KaleeShay

First thing to do is to ensure you have a decent stable installation of Windows 7. Run Windows Update and install ALL updates - you have quite a few to do.

Having a complete list of your system hardware specifications makes it far easier to troubleshoot issues. Use this to help gather that information:

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[makenzie71]

Intel Core i5-4570, Sapphire Radeon R9 280, Raidmax Super Hurricane (Black) - System Build - PCPartPicker

^From the first post.

I clicked to install SP1 the other day. I only see not that it did not install so I will address that tonight. It says there are no other important updates.

 

[Golden]

OK. Get it updated when you can - its pointless trying to solve BSOD's until the OS is updated.

Transfer your system specs. into your profile - that way whenever you post again for a different issue, it will be there for anyone to look at.

 

[Arc]

Its pointless trying to solve BSOD's until the OS is updated.