Solved random BSOD while flash drive is plugged in

[Skhiburdhurs]

Sometimes when i plug my flash drive, it will automatically switch to BSOD this happens in about 2 out of 5 times. I have the idea that my wireless adapter is the one causing the problem because it was the problem about a year ago and I think it came back. I have gathered the dumpfiles using DM log collector and is attached to this post please help me figure it out.

 

[ICIT2LOL]

Ok if you look in the msinfo32 file you sent you will see some brief details of what you have in the machine ie the CPU which if you built the machine I am wondering why you don't know that??

In the dump below the problem is with the Intel USB controller driver. So you need to get onto the machines support site and download and install it before anything else.
But in any case please read this and send the specs we need to know what the motherboard is
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff8000360e000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  557ed8fd
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
iusb3xhc+4e68c
fffff880`10b6168c 488b4350        mov     rax,qword ptr [rbx+50h]
EXCEPTION_RECORD:  fffff880037853f8 -- (.exr 0xfffff880037853f8)
ExceptionAddress: fffff88010b6168c (iusb3xhc+0x000000000004e68c)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000101700162
Attempt to read from address 0000000101700162
CONTEXT:  fffff88003784c50 -- (.cxr 0xfffff88003784c50;r)
rax=fffff88010b90fa0 rbx=0000000101700112 rcx=fffff88010b91180
rdx=0000000101700112 rsi=fffffa800aeaf310 rdi=0000000101700112
rip=fffff88010b6168c rsp=fffff88003785630 rbp=fffffa800e0e5890
 r8=fffffa800a310b20  r9=0000000000000000 r10=fffffa800e0e5890
r11=fffff88003785788 r12=0000000000000005 r13=fffff88010b90fa0
r14=0000000000000001 r15=0000000101700112
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010293
iusb3xhc+0x4e68c:
fffff880`10b6168c 488b4350        mov     rax,qword ptr [rbx+50h] ds:002b:00000001`01700162=????????????????
Last set context:
rax=fffff88010b90fa0 rbx=0000000101700112 rcx=fffff88010b91180
rdx=0000000101700112 rsi=fffffa800aeaf310 rdi=0000000101700112
rip=fffff88010b6168c rsp=fffff88003785630 rbp=fffffa800e0e5890
 r8=fffffa800a310b20  r9=0000000000000000 r10=fffffa800e0e5890
r11=fffff88003785788 r12=0000000000000005 r13=fffff88010b90fa0
r14=0000000000000001 r15=0000000101700112
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010293
iusb3xhc+0x4e68c:
fffff880`10b6168c 488b4350        mov     rax,qword ptr [rbx+50h] ds:002b:00000001`01700162=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  [COLOR=red]WIN7_DRIVER_FAULT[/COLOR]
BUGCHECK_STR:  0x7E
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffffa800af130f0 to fffff88010b6168c
STACK_TEXT:  
fffff880`03785630 fffffa80`0af130f0 : 00000000`00000060 00000000`00000001 00000000`000007ff fffffa80`0e0e58e8 : iusb3xhc+0x4e68c
fffff880`03785638 00000000`00000060 : 00000000`00000001 00000000`000007ff fffffa80`0e0e58e8 00000000`00000000 : 0xfffffa80`0af130f0
fffff880`03785640 00000000`00000001 : 00000000`000007ff fffffa80`0e0e58e8 00000000`00000000 fffff880`10b80b00 : 0x60
fffff880`03785648 00000000`000007ff : fffffa80`0e0e58e8 00000000`00000000 fffff880`10b80b00 fffff880`10b90fa0 : 0x1
fffff880`03785650 fffffa80`0e0e58e8 : 00000000`00000000 fffff880`10b80b00 fffff880`10b90fa0 fffffa80`0a310b20 : 0x7ff
fffff880`03785658 00000000`00000000 : fffff880`10b80b00 fffff880`10b90fa0 fffffa80`0a310b20 fffff880`10b6fc09 : 0xfffffa80`0e0e58e8

FOLLOWUP_IP: 
iusb3xhc+4e68c
fffff880`10b6168c 488b4350        mov     rax,qword ptr [rbx+50h]
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  iusb3xhc+4e68c
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: iusb3xhc
IMAGE_NAME:  [COLOR=red]iusb3xhc.sys[/COLOR]
STACK_COMMAND:  .cxr 0xfffff88003784c50 ; kb
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  [COLOR=red]WRONG_SYMBOLS[/COLOR]
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner
---------

 

[Skhiburdhurs]

I don't know how to properly send you my specs so i have attached a screenshot of my specs shown at systeminfo.exe thank you for your reply my good sir

 

[Skhiburdhurs]

In the dump below the problem is with the Intel USB controller driver. So you need to get onto the machines support site and download and install it before anything else.
But in any case please read this and send the specs we need to know what the motherboard is

i have found a USB driver from Asus website (ASUSTeK Computer Inc. -Support- Driver & Tools - X551MA) and i just want to confirm if this is the one that i need to install tnx

 

[axe0]

I don't know how to properly send you my specs so i have attached a screenshot of my specs shown at systeminfo.exe thank you for your reply my good sir

Just for information

Please fill in your system specs

Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.​

How to fill in your system specs:

 

[ICIT2LOL]

In the dump below the problem is with the Intel USB controller driver. So you need to get onto the machines support site and download and install it before anything else.
But in any case please read this and send the specs we need to know what the motherboard is

i have found a USB driver from Asus website (ASUSTeK Computer Inc. -Support- Driver & Tools - X551MA) and i just want to confirm if this is the one that i need to install tnx

Hmm sorry late reply but so I have it right is the machine a laptop or desktop? as the link you gave me is a laptop support one and the MB you list in the specs I am having some trouble finding support for.

 

[Skhiburdhurs]

In the dump below the problem is with the Intel USB controller driver. So you need to get onto the machines support site and download and install it before anything else.
But in any case please read this and send the specs we need to know what the motherboard is

i have found a USB driver from Asus website (ASUSTeK Computer Inc. -Support- Driver & Tools - X551MA) and i just want to confirm if this is the one that i need to install tnx

Hmm sorry late reply but so I have it right is the machine a laptop or desktop? as the link you gave me is a laptop support one and the MB you list in the specs I am having some trouble finding support for.

Thank you for replying, yes my machine is a desktop and i also having trouble finding the drivers for my MB
but in any case, will updating the driver in the device manager be a good alternative if we cannot find a driver for my MB? or can i download the driver from the intel website?

 

[ICIT2LOL]

No mate the Windows feature if that is what you are talking about is pretty feeble in my humble opinion . What you can do is run this and find the exact details of the motherboard (to be sure it is the one we want) see my pic.

Using HW Info

PART A:

You can test the volts onthe PSU with HW Info HWiNFO,HWiNFO32/64 - Download <download the right bit version and close the right hand window select Sensorsand scroll down to the power section where you will see what the volts aredoing see my pic. In my pic the section (Nuvoton)with VBATT is a dead give away you are in the section for the rail voltages.There are other section titles and one that pops up often is ITE

Now the voltage on thedifferent rails have to be within 5% =+/- of what is required or the machinewill not work properly if at all.

See this for the railvoltage info

http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)

The original right handwindow shows the machine running and is handy for that but for looking at thecomponents in some detail close it and use the main left hand side panel

FOR OTHER COMPONENTS

PART B:

Open each small squarewith + in it on the section the components are in and then click on theindividual component/s (it willhighlight in blue) - in the right hand side will appear all sorts of detailsincluding brands speeds and other essential info that particular device. Seepic for example.
Use PART B: