Random BSODs been happening every 2-3 days or so, for 6 months.

se7enf0rums909

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I really tried to be patient, but man.
It started out as a BSOD every few days or so, but now it's getting more and more frequent.

There's all kinds of BSODs, Kernel data inpage error, page default error, and so on. I've lost count on how many kinds I've went through. I even sent it in for warranty repair once, and it doesn't do anything at all. The trip to the nearest Acer Support Center will take me half a day, and I really just can't take it.

I'm at a loss. I leave it to you guys.

Oh, and the model of the laptop is Acer V3 571G 736B4G1T.
When I ran BlueScreenView, it seems that ndis.sys and ntoskrnl.sys show some sources of error.
 
Last edited:

My Computer My Computer

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Windows 7 Home Premium x64 SP1i7-3610QM8GB (4GBx2) 1333MHzGT640M 2GB
Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64 SP1
CPU
i7-3610QM
Motherboard
VA50_HC_CR
Memory
8GB (4GBx2) 1333MHz
Graphics Card(s)
GT640M 2GB
Hard Drives
932GB Seagate ST1000LM024 HN-M101MBB
Browser
Mozilla Firefox stable

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
When I did the Grab All, I got the error, and I only managed to get Minidump, Host, and Update Log.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64 SP1i7-3610QM8GB (4GBx2) 1333MHzGT640M 2GB
Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64 SP1
CPU
i7-3610QM
Motherboard
VA50_HC_CR
Memory
8GB (4GBx2) 1333MHz
Graphics Card(s)
GT640M 2GB
Hard Drives
932GB Seagate ST1000LM024 HN-M101MBB
Browser
Mozilla Firefox stable
Okay, try manually

Msinfo32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter > Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post. Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

PS: do you use an antivirus software?​
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
The .nfo file is too big, apparently. Can't even open it up with DAMN NFO reader.

Yes, I'm having trouble with the second step.
Thanks for the fast response, by the way.

Oh, and I don't use antivirus, but I use ComboFix all the time, so I highly doubt it's virus.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64 SP1i7-3610QM8GB (4GBx2) 1333MHzGT640M 2GB
Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64 SP1
CPU
i7-3610QM
Motherboard
VA50_HC_CR
Memory
8GB (4GBx2) 1333MHz
Graphics Card(s)
GT640M 2GB
Hard Drives
932GB Seagate ST1000LM024 HN-M101MBB
Browser
Mozilla Firefox stable
Despite of having fewer files I am posting some recommendations:

Security App

You don't seem to have any security software, if you do please remove them using their removal tool from below Uninstallers (removal tools) for common antivirus software and replace with Security Essentials. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

   Information
  • :warn: Do not start the free trial of MalwareBytes, unselect that option when prompted.

    201305202124.png

  • :tip: Update and make full scans with both separately.
Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

  • :info: For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
orb.png

2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip
Do this test overnight.



Remove Defraggler with Revo Uninstaller.
Code:
Start Menu\Programs\Defraggler	Public:Start Menu\Programs\Defraggler	Public

   Note
Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


Install Service Pack 1:
Code:
Version	6.1.7600 Build 7600
Learn how to install Windows 7 Service Pack 1 (SP1)

If you have time, peruse these links:
Thermal Paste and How To Use It | techPowerUp
Avoid Static Damage to Your PC | PCWorld
Power Supply Information and Selection - Tech Support Forum
Basic computer troubleshooting
How To Clear CMOS
How to clean your PC of dust and dirt
How to clean a computer


Let us know the results.
 

My Computer My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
I won't be able to go through everything, but I'll periodically update with what I've tried.

The part where I'm most sure about is virus. I'm extremely confident that there's no virus issue at all with my computer.

Currently getting some Windows updates. Will update if it's effective.

Did the crystalbenchmark, uploaded the text.

Temperature is a negative. At highest load, I'm getting 40C. I doubt that's the issue.

Tried to run sfc scan, but got this instead (image). Maybe I'll try again after restarting.

Ran memtest before, came up empty. Will try again soon.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64 SP1i7-3610QM8GB (4GBx2) 1333MHzGT640M 2GB
Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64 SP1
CPU
i7-3610QM
Motherboard
VA50_HC_CR
Memory
8GB (4GBx2) 1333MHz
Graphics Card(s)
GT640M 2GB
Hard Drives
932GB Seagate ST1000LM024 HN-M101MBB
Browser
Mozilla Firefox stable
You need to upload the systeminfo.txt file that koolkat requested.

You might consider updating to Service Pack 1 too........
 

My Computer My Computer

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Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
The first time I did a Windows Update search, SP1 didn't show up.
Now that I searched again, it's there. Weird. Currently downloading/installing.

Here's the systeminfo file.

Oh, extra info that may help...
Sometimes, after a BSOD, it goes to a screen where there's some kinda PXE Atheros thing, and then it goes to "No bootable device".
It's something similar to these images (these are not my images, by the way):

http://forums.toshiba.com/tshb/attachments/tshb/brd_gen/37854/1/Error%20Message%20-%20Delores%20Toshiba%20Laptop%20%282%29.jpg

http://a1208.hizliresim.com/10/j/by86h.jpg
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium x64 SP1i7-3610QM8GB (4GBx2) 1333MHzGT640M 2GB
Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64 SP1
CPU
i7-3610QM
Motherboard
VA50_HC_CR
Memory
8GB (4GBx2) 1333MHz
Graphics Card(s)
GT640M 2GB
Hard Drives
932GB Seagate ST1000LM024 HN-M101MBB
Browser
Mozilla Firefox stable
Surprise surprise. I installed SP1, and I'm not sure if the crashing stopped, but if there's one thing I noticed, my access is becoming more crippled. A lot of the system tools are only accessible through Control Panel, rather than through shortcut from Windows Search.

I can't even check system properties now. Before I discovered that I can access the Control Panel, I had no idea if I was even on SP1.
Furthermore, some programs that worked properly before now no longer works at all, like Revo Uninstaller. Now it gives me "Automation object not found!" when I tried to access it. The default uninstaller is accessible, though.

Again, after doing another search on Windows Update, EVEN MORE previously unavailable updates are suddenly here. What gives?
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64 SP1i7-3610QM8GB (4GBx2) 1333MHzGT640M 2GB
Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64 SP1
CPU
i7-3610QM
Motherboard
VA50_HC_CR
Memory
8GB (4GBx2) 1333MHz
Graphics Card(s)
GT640M 2GB
Hard Drives
932GB Seagate ST1000LM024 HN-M101MBB
Browser
Mozilla Firefox stable

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
It just crashed on me again a while ago, by the way.
This thing, man...
I swear, maximum buyer's remorse.

What if clean reinstall doesn't do anything? I'll use the OEM on this laptop, but if it really doesn't improve, then please just take heed. NEVER get this model. In fact, I'd do well to stay away from Acer in general after this.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64 SP1i7-3610QM8GB (4GBx2) 1333MHzGT640M 2GB
Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium x64 SP1
CPU
i7-3610QM
Motherboard
VA50_HC_CR
Memory
8GB (4GBx2) 1333MHz
Graphics Card(s)
GT640M 2GB
Hard Drives
932GB Seagate ST1000LM024 HN-M101MBB
Browser
Mozilla Firefox stable
What if clean reinstall doesn't do anything? I'll use the OEM on this laptop, but if it really doesn't improve, then please just take heed. NEVER get this model. In fact, I'd do well to stay away from Acer in general after this.
There is no fix button, unfortunately.

After the clean reinstall with SP1, dont use any program like Virtual clone Drive anymore.

ITEM|VALUE
Name | Virtual CloneDrive
Manufacturer | Elaborate Bytes AG
Status | OK
PNP Device ID | ROOT\SCSIADAPTER\0000
Driver | c:\windows\system32\drivers\vclone.sys (5.4.4.3, 35.50 KB (36,352 bytes), 15/1/2011 8:21 AM)

If still it crashes the same way, and if you are ready to accept the suggestions, you will get the solution hopefully.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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