Random crashes

[Cris1]

After a 2 or 1 hour gaming session of Dark Souls 3 I was watching a youtube video, then it crashed and the audio was stuck on a certain part for example the guy in the video is saying "Ah" it keeps repeating that part. After 2-3 seconds display is gone and the lights on my mouse is gone but the keyboard is still lit up but not responsive(caps , num etc.) The only way I can recover is by hard reset. Although blue screen was never presented a pop up was telling me it was a blue screen here's the details. Thanks!

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007E8D010
BCP2: FFFFF8800F799C84
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

[Arc]

:ar: Blue Screen of Death (BSOD) Posting Instructions

 

[Cris1]

Sorry about that I downloaded the file and forgot to upload. Cheers! Before I upload does this give any of my personal information?

 

[axe0]

From http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

It will not contain any personal or sensitive information about you or your data.

 

[Cris1]

You guys should put that on the page, anyways thanks for the reply. File should be here soon

 

[axe0]

It IS on the page, 1 of the things in top of the post.

 

[shadow2201]

You guys should put that on the page, anyways thanks for the reply. File should be here soon

The quote came from that page. It's on there, just gotta look.

 

[Cris1]

Welp pretend that didn't happen, File is up.

 

[Arc]

You guys should put that on the page, anyways thanks for the reply. File should be here soon

That's your fault, not our.

View attachment 386201
​

 

[Arc]

For the BSOD, download and install Nvidia display driver 365.10 WHQL.
Follow this guide when installing the driver:

http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html
​

Let us know the result.


___________________________________________________________________

BugCheck 116, {fffffa8007e8d010, fffff8800f799c84, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+91dc84 )

Followup:     MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007e8d010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f799c84, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.23392.amd64fre.win7sp1_ldr.160317-0600

SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME:  Z68AP-D3

BIOS_VENDOR:  Award Software International, Inc.

BIOS_VERSION:  F3

BIOS_DATE:  06/16/2011

BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT:  Z68AP-D3

BASEBOARD_VERSION:  x.x

DUMP_TYPE:  2

BUGCHECK_P1: fffffa8007e8d010

BUGCHECK_P2: fffff8800f799c84

BUGCHECK_P3: ffffffffc000009a

BUGCHECK_P4: 4

FAULTING_IP: 
nvlddmkm+91dc84
fffff880`0f799c84 48ff2555c4ecff  jmp     qword ptr [nvlddmkm+0x7ea0e0 (fffff880`0f6660e0)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CPU_COUNT: 8

CPU_MHZ: d40

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 2a

CPU_STEPPING: 7

CPU_MICROCODE: 6,2a,7,0 (F,M,S,R)  SIG: 17'00000000 (cache) 17'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-6AMUR58

ANALYSIS_SESSION_TIME:  05-05-2016 20:34:22.0647

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

STACK_TEXT:  
fffff880`04549a48 fffff880`03e67134 : 00000000`00000116 fffffa80`07e8d010 fffff880`0f799c84 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`04549a50 fffff880`03e3a867 : fffff880`0f799c84 fffffa80`0a5e2000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`04549a90 fffff880`03e66f43 : 00000000`ffffd846 ffffffff`fffe7960 fffffa80`07e8d010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`04549b40 fffff880`03f3703d : fffffa80`06f66430 00000000`00000080 00000000`00000000 fffffa80`0a5d5010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`04549bc0 fffff800`03519476 : 00000000`02fb6dd0 fffffa80`0a623b50 fffffa80`06cdc870 fffffa80`0a623b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`04549c00 fffff800`03271726 : fffff880`02e90180 fffffa80`0a623b50 fffff880`02e9b0c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`04549c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  ec3960ef94e0e3b9bae00b18291a75846577acf7

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  7cb7f023b9601ed6408c7b7aafae0b7f407e03cc

THREAD_SHA1_HASH_MOD:  86685bfc8493cac28f5d6796ddeb2c6bbec97708

FOLLOWUP_IP: 
nvlddmkm+91dc84
fffff880`0f799c84 48ff2555c4ecff  jmp     qword ptr [nvlddmkm+0x7ea0e0 (fffff880`0f6660e0)]

FAULT_INSTR_CODE:  5525ff48

SYMBOL_NAME:  nvlddmkm+91dc84

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  543fbaa0

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

PRIMARY_PROBLEM_CLASS:  X64_0x116_IMAGE_nvlddmkm.sys

TARGET_TIME:  2016-05-05T11:20:51.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS Personal

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2016-03-18 03:13:02

BUILDDATESTAMP_STR:  160317-0600

BUILDLAB_STR:  win7sp1_ldr

BUILDOSVER_STR:  6.1.7601.23392.amd64fre.win7sp1_ldr.160317-0600

ANALYSIS_SESSION_ELAPSED_TIME: 8da

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup:     MachineOwner
---------

6: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0ee7c000 fffff880`0fb58000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Oct 16 18:01:28 2014 (543FBAA0)
    CheckSum:         00C97F5B
    ImageSize:        00CDC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Cris1]

There's no NVIDIA folder on my C: Drive, my current driver version is 344.48