Random Reset Problem

RussWalker

New member
Thanks in advance for any help! http://www.sevenforums.com/images/smilies/biggrin.gif My computer does a random reset. Sometimes during use, often during idle time. I leave the computer on 24/7 for SETI. I recently changed the video card due to some unrelated issues and have replaced the hard drive in the past.
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium 32bit
CPU
Intel Core2 Dup E6550 2.33GHz
Motherboard
MSI P35 Platinum
Memory
4GB
Graphics Card(s)
Raedon 5450
Hard Drives
Western Digital 500GB, Hitachi 500GB, Seagate 1TB Backup
Antivirus
Norton
Browser
Firefox, Chrome, IE
Yes, I have run many scans and have found no problems. My guess at this point is a driver problem but I am not sure. Sometimes it will reboot every couple of days, sometimes it goes weeks between rebooting. No pattern at all.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium 32bit
CPU
Intel Core2 Dup E6550 2.33GHz
Motherboard
MSI P35 Platinum
Memory
4GB
Graphics Card(s)
Raedon 5450
Hard Drives
Western Digital 500GB, Hitachi 500GB, Seagate 1TB Backup
Antivirus
Norton
Browser
Firefox, Chrome, IE
Check in the task manager, any suspicious process running? Reboots when idle seems weird, that's why am asking.
 
These things are failing there, and the computer is crashing. From your drivers list:

DRIVER NAME | DESCRIPTION | FILE | TYPE
teefer2 | Symantec Endpoint Protection Firewall | c:\windows\system32\drivers\teefer.sys | Kernel Driver
symnets | Symantec Network Security WFP Driver | c:\windows\system32\drivers\sep\0c0107df\07df.105\x86\symnets.sys | Kernel Driver
idsvix86 | IDSVix86 | c:\programdata\symantec\ symantec endpoint protection \12.1.2015.2015.105\data\definitions\ipsdefs\20130320.011\idsvix86.sys | Kernel Driver
See the details.

Symantec Intrusion Detection Core Driver
Code:
ae210000  ace156d4Unable to load image \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Data\Definitions\IPSDefs\20130313.011\[URL="http://www.carrona.org/drivers/driver.php?id=IDSvix86.sys"]IDSvix86.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=IDSvix86.sys"]IDSvix86.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=IDSvix86.sys"]IDSvix86.sys[/URL]
 IDSvix86+0x586d4
Description here: Driver Reference Table - IDSvix86.sys

Symantec/ Norton NIS/ N360 driver
Code:
ae210164  9dcd2cceUnable to load image \SystemRoot\system32\Drivers\SEP\0C0107DF\07DF.105\x86\[URL="http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS"]SYMNETS.SYS[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS"]SYMNETS.SYS[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS"]SYMNETS.SYS[/URL]
 SYMNETS+0x9cce
Description here.

And Teefer.sys .... it's from symentec too, but no driver guide is available.
Code:
ae210218  9dc44098Unable to load image \SystemRoot\system32\DRIVERS\Teefer.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Teefer.sys
*** ERROR: Module load completed but symbols could not be loaded for Teefer.sys
 Teefer+0xe098
Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

You have more than 30 programs in startup. Free them up all. Free up the startup.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Uninstall all MSI bloatware.

Let us know the results.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
nilank - no suspicious programs running.

Arc - I have followed all of your recommendations and will see what happens! Because this is a fairly random event it may be some time before I can say it is "officially" solved.
Thanks for your help!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium 32bit
CPU
Intel Core2 Dup E6550 2.33GHz
Motherboard
MSI P35 Platinum
Memory
4GB
Graphics Card(s)
Raedon 5450
Hard Drives
Western Digital 500GB, Hitachi 500GB, Seagate 1TB Backup
Antivirus
Norton
Browser
Firefox, Chrome, IE
Unfortunately it has reset itself again!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium 32bit
CPU
Intel Core2 Dup E6550 2.33GHz
Motherboard
MSI P35 Platinum
Memory
4GB
Graphics Card(s)
Raedon 5450
Hard Drives
Western Digital 500GB, Hitachi 500GB, Seagate 1TB Backup
Antivirus
Norton
Browser
Firefox, Chrome, IE
Unfortunately it has reset itself again!

What made you enable Driver Verifier? :sarc:
I am not seeing any reason behind it. Not at all!

Let us know if there is any issue with Driver Verified disabled only, after following the instructions of my earlier post.

Driver verifier is not to be used at will, and it is supposed to make the system laggy, slow, hand off and on, stick at startup and many other things. We use it only when it is needed.
Code:
BUGCHECK_STR:  0xc9_220

DRIVER_VERIFIER_IO_VIOLATION_TYPE:  220

FAULTING_IP: 
HIDCLASS!HidpMajorHandler+0
badeaa8c 8bff            mov     edi,edi

FOLLOWUP_IP: 
HIDCLASS!HidpMajorHandler+0
badeaa8c 8bff            mov     edi,edi

IRP_ADDRESS:  bb7ce438

DEVICE_OBJECT: bb7adbe0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
My bad on the Driver Verifier. How do I disable it?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium 32bit
CPU
Intel Core2 Dup E6550 2.33GHz
Motherboard
MSI P35 Platinum
Memory
4GB
Graphics Card(s)
Raedon 5450
Hard Drives
Western Digital 500GB, Hitachi 500GB, Seagate 1TB Backup
Antivirus
Norton
Browser
Firefox, Chrome, IE

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Looks like I had already disabled it, it said no settings were changed.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium 32bit
CPU
Intel Core2 Dup E6550 2.33GHz
Motherboard
MSI P35 Platinum
Memory
4GB
Graphics Card(s)
Raedon 5450
Hard Drives
Western Digital 500GB, Hitachi 500GB, Seagate 1TB Backup
Antivirus
Norton
Browser
Firefox, Chrome, IE
You tried what I asked you to do? Maybe you could figure out the problem that way.
@ OP, delete these things from startup. As it is guided twice by two different posters, there must be some reason behind it.
PROGRAM | COMMAND
DING! | ding!.lnk
Uploader | c:\program files\seagate\seagate dashboard 2.0\seagate.dashboard.uploader.exe
boincmgr | "c:\program files\boinc\boincmgr.exe" /a /s
boinctray | "c:\program files\boinc\boinctray.exe"
DBAgent | "c:\program files\seagate\seagate dashboard 2.0\dbagent.exe" /winstart
RUSB3MON | "c:\program files\renesas electronics\usb 3.0 host controller driver\application\rusb3mon.exe"
None of those are supposed to be there for any real need, but they often cause problems. Moreover, I we are suspecting one of these drivers are buggy.

@ Nilank, well found :)

Looks like I had already disabled it, it said no settings were changed.
Sounds bad. Very bad. It must be some driver bug then, that is making the computer feel that Driver Verifier is enabled; whereas it is actually not. Earlier we noticed some buggy drivers, which also behaved in the same way, but never generated this Bucket ID:
Code:
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
It made me think that you have DV enabled, plus the Bugcheck code C9, DRIVER_VERIFIER_IOMANAGER_VIOLATION.

Now, have another look:
Code:
0: kd> !irp bb7ce438 9
Irp is active with 8 stacks 7 is current (= 0xbb7ce580)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 40000000
ThreadListEntry.Flink = bb7ce448
ThreadListEntry.Blink = bb7ce448
[COLOR=Red]IoStatus.Status = c0000010[/COLOR]
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = bb7ce478
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = 00000000
Tail.Overlay.ListEntry.Blink = 00000000
Tail.Overlay.CurrentStackLocation = bb7ce580
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 c0000010
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [ 17,ff]   0  2 bb7adbe0 00000000 00000000-00000000    
          bb7adbe0: Could not read device object or _DEVICE_OBJECT not found

            Args: bb796020 00000000 00000000 00000000
>[ 17,ff]   0 e0 bb7adbe0 00000000 83372d1c-bb7ce5a4 Success Error Cancel 
          bb7adbe0: Could not read device object or _DEVICE_OBJECT not found
    nt!IovpInternalCompletionTrap
            Args: bb796020 00000000 00000000 00000000
 [ 17,ff]   0 e0 bb797ee0 00000000 83371bff-80e449b0 Success Error Cancel 
          bb797ee0: Could not read device object or _DEVICE_OBJECT not found
    nt!ViIrpSynchronousCompletionRoutine
            Args: bb796020 00000000 00000000 00000000
Extra information not available.
IoStatus.Status = c0000010 means, The specified request is not a valid operation for the target device. So it behaves as same as a normal DV enabled crash dump.

Now time for a conclusion, the crash dump says that the probable cause of the crash is somehow USB/ Input (Keyboard & Mouse) related.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {220, badeaa8c, bb7ce438, bb796020}

Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=HIDCLASS.SYS"]HIDCLASS.SYS[/URL] ( HIDCLASS!HidpMajorHandler+0 )

Followup: MachineOwner
---------
So, let us first update Renesas Electronics Corporation USB 3.0 Host Controller Driver from Filesystem/Device Drivers Downloads | Renesas Electronics America

Next step, Uninstall these programs
Code:
Start Menu\Programs\Logitech
Start Menu\Programs\Logitech\Logitech Harmony Remote
Start Menu\Programs\Logitech\Mouse and Keyboard
Start Menu\Programs\Logitech\Unifying
and use some other Keyboard and mouse those does not need any third party programs or drivers to be installed to use those. You do it, at lease as a test.

Finally, a driver bug often caused by a real bug. Scan the system for possible virus infection using these two programs only.

Let us know the results.
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
OK, busy day yesterday!
I disabled everything in the startup - I was hesitant because I did not want to lose functionality.
The USB 3.0 was added just a few days ago so the problem preceded it, I believe 3.0.23.0 is the latest driver.
I uninstalled all the Logitech files but my keyboard is Microsoft (?) and it is the only one I have. I can buy another if it looks like a likely suspect.
TDSSKiller found nothing but Defender Offline did find a trojan only after running the LONG test (~4 hours)
So far, no resets. I will post updates...
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium 32bit
CPU
Intel Core2 Dup E6550 2.33GHz
Motherboard
MSI P35 Platinum
Memory
4GB
Graphics Card(s)
Raedon 5450
Hard Drives
Western Digital 500GB, Hitachi 500GB, Seagate 1TB Backup
Antivirus
Norton
Browser
Firefox, Chrome, IE
Russ, unfortunately in remote assistance we have to depend on the data you supplied, and the supplied data said you use Logitech Keyboard-mouse.

Removing stuff from startup does not loss any functionality at all, but cause problems.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
I am not sure how I ended up with Logitech drivers for my keyboard, must have been loaded when I got the trackball. My SETI program is not running any more but I am OK with that until we figure out what is causing the resets.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium 32bit
CPU
Intel Core2 Dup E6550 2.33GHz
Motherboard
MSI P35 Platinum
Memory
4GB
Graphics Card(s)
Raedon 5450
Hard Drives
Western Digital 500GB, Hitachi 500GB, Seagate 1TB Backup
Antivirus
Norton
Browser
Firefox, Chrome, IE
So far so good!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium 32bit
CPU
Intel Core2 Dup E6550 2.33GHz
Motherboard
MSI P35 Platinum
Memory
4GB
Graphics Card(s)
Raedon 5450
Hard Drives
Western Digital 500GB, Hitachi 500GB, Seagate 1TB Backup
Antivirus
Norton
Browser
Firefox, Chrome, IE

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Reset again! This time I was using the computer when it happened...
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Home Premium 32bit
CPU
Intel Core2 Dup E6550 2.33GHz
Motherboard
MSI P35 Platinum
Memory
4GB
Graphics Card(s)
Raedon 5450
Hard Drives
Western Digital 500GB, Hitachi 500GB, Seagate 1TB Backup
Antivirus
Norton
Browser
Firefox, Chrome, IE
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