Regular BSOD's after wake up

[adambean]

Hello all,

Been having ongoing issues with this desktop for years and sadly have never done anything about it. Pretty regularly when waking my desktop up from sleep, my video goes a bit haywire (not all the time) and seconds to minutes, sometimes longer, I end up with a BSOD. When I say the video goes haywire, I mean that I get a lot of weird random lines (screen tears) between both monitors. Again though, this doesn't always happen pre-BSOD and overall this has become less frequent in comparison to what it used to be.

Pretty confident it's not software related as I've performed multiple formats, as well as have tried both W7 and W8. I'm assuming it's hardware; however I have no idea what specific components are causing the issues. I have to assume it's something video card related.

Hardware (from 2010):
- ASUS Crosshair IV Formula AM3 AMD 890FX SATA 6Gb/s USB 3.0 ATX AMD Motherboard
- XFX HD-587X-ZNFC Radeon HD 5870 1GB 256-bit DDR5 PCI Express 2.1 x16 HDCP
- COOLER MASTER Silent Pro Gold Series RSA00-80GAD3-US 1000W ATX 12V v2.3 / EPS 12V v2.92 SLI Ready
- AMD Phenom II X6 1090T Black Edition Thuban 3.2GHz Socket AM3 125W Six-Core Desktop Processor
- G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model
- G.SKILL Phoenix Pro Series FM-25S2S-120GBP2 2.5" 120GB SATA II MLC Internal Solid State Drive (SSD)

I've also attached the SF diag tool dumps.

Please help me fix this! The hardware may be a bit dated, but it does the job. I've been toying with the idea of a new build but don't really have the funds.

Thanks

 

[x BlueRobot]

[COLOR="Red"]BugCheck 19[/COLOR], {[COLOR="Blue"]3[/COLOR], fffffa800699d6c0, ff84401dff7f3d1d, fffffa800699d6c0}

*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : [COLOR="red"]Pool_Corruption[/COLOR] ( nt!ExDeferredFreePool+a53 )

Usual causes:  Device driver

The bugcheck is commonly caused by drivers, however, can be due to RAM or the hard-drive.

This bugcheck indicates that there are issues with the Windows memory allocation, from the parameters we can see that the pool free list has become corrupted. The pool free list is a set of free blocks (chunks of memory used for allocations) linked in a chain, and is a data structure used by Windows.

Update:

3: kd> [COLOR="SeaGreen"]lmvm atikmdag[/COLOR]
start             end                 module name
fffff880`0487c000 fffff880`051b0000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR="Red"]Wed Apr 20 02:53:29 2011[/COLOR] (4DAE3C99)
    CheckSum:         008E91DD
    ImageSize:        00934000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your AMD graphics driver seems to be a possible cause, please update to the latest WHQL version available here:

• http://www.sevenforums.com/graphic-cards/1810-latest-amd-catalyst-video-driver-windows-7-a.html

WHQL
Release Date: April 24th 2013
Version: 13.4
In Device Manager: 12.104

Remove:

Start Menu\Programs\AVG

AVG is known to cause problems with Windows 7 which include BSODs, and the program isn't as effective as it used to be, please remove using the AVG Removal Tool, and then install and run full scans with these free and proven alternatives which work the best with Windows 7 due to their lightweight nature on system resources and compatibility with the operating system.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

 

[adambean]

Hey there BlueRobot,

- How do I test the HDD/Memory for this?
- I just updated to the latest; however as stated this has been ongoing for years and I am usually up to date on these. I haven't as of late as I haven't been doing much gaming on the PC these days.
- Removed AVG.

Being that this only occurs on system wake up, I have to assume it's something related to HDD/memory/drivers. What next steps if any exist?

Thanks

 

[x BlueRobot]

I will post the other steps depending upon the results of this step, thanks for removing AVG, have you tried searching manually for any driver updates?

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

Graphics Card:

• http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

To monitor the temperature of your GPU, then use this free program:

• GPU-Z Video card GPU Information Utility

 

[adambean]

- Getting ready to run memtest now.
- Nothing special, just windows updates. I'm assuming I should be pulling down drivers from ASUS? Does updating my BIOS and such have any relevance?
- I'll run the video test after the memtest has completed.
- I have a widget on my desktop monitoring my GPU temp, it sits pretty idle at 56c.

 

[x BlueRobot]

I get the driver updates from the manufacturer of the hardware component, for example AMD for the graphics card, if you can't find them on their support page, then use ASUS.

I wouldn't suggest updating the BIOS as of yet. Have you checked that the graphics card supports dual monitors?

 

[adambean]

Memtest still running and can't upload from phone... This link should work, appears I have a memory issue. http://db.tt/vWVZxFcB

What is that telling you?

As for the drivers, I was referencing more so the motherboard.

 

[x BlueRobot]

For the motherboard, then go to the ASUS website.

It seems you have bad RAM or potentially a bad motherboard DIMM slot, stop the test and then leave one RAM stick in for now. See if the system crashes.

 

[adambean]

Based on that screenshot, is there no way to determine which slot it is in? Obviously I could go one at a time and rerun the tests ... but curious if there isn't a way to truly know which slot it is. Furthermore, is there any way to know if it's the memory or board as of now?

Thanks!

 

[x BlueRobot]

You'll need to use the sticks individually, and move the sticks around, as shown in the table in my earlier post. This will help and is the only method to determine if it is the motherboard or the RAM stick.

 

[adambean]

Well, I believe I was able to identify which particular stick of memory it was. Motherboard appears to be fine. Been up and operable for the past couple days without incident. Too soon to tell, but I think I may be in the clear.

Really appreciate your help. Not yet sure If I am going to replace the memory as truth be told 6gb is probably plenty; however I have been out of the hardware game for far too long and I'm not sure what if anything I have to consider when attempting to replace the memory and any collisions with my existing memory. I currently have 3x (being that I removed one) of these: G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL7D-4GBRM - Newegg.com

Would I want to pick up a new double set for the dual channel? Either way, I'm pretty much open to pick up anything 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) correct?

Thanks again!

 

[x BlueRobot]

6GB of RAM is plenty, even for gaming, if you get too much RAM then your just going to create a bottleneck.

I'll purchase the same set of RAM you have now, if you are going to buy more RAM, this will ensure that all the RAM sticks are compatible with each other.