Scenario 1

[Uber Philf]

Yeah that will do, and i suggest Malwarebytes. Do a google search on it, id link you but i'm currently restricted due to being shaped. Sorry.

 

[Jacee]

Instructions for MalwareBytes

download Malwarebytes' Anti-Malware to your desktop
|MG| Malwarebytes Anti-Malware 1.42 Download
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.

 

[Nano3]

alright... i google searched and cannot seem to answer how to run malwarebytes from my usb stick before my problem begins. i know how to change the boot order sequence - set it to boot from usb first. a friend of mine also suggested that it can be the MBR... as it sounds like it could be a boot record issue?

 

[Uber Philf]

You have to install it first, then run it.

 

[Nano3]

run it through CMD right? how do i do that? i installed the program via my external hard drive...

 

[Uber Philf]

mmm no.

You run it like u'd run any other application you would usually install, start>all programs>Malwarebytes.

Remember we are doing the virus scan addressing the login problem, don't worry, a few of us are attending to different problems at a time, i myself got lost.

 

[Nano3]

remember that the problem is the computer not being able to boot up past the windows loading screen, therefore i do not have access to the start menu. I installed malwarebytes to my external harddrive and during installation, updated it's virus definitions. i am able to get to command via pressing f8 during boot up and selecting dells "recover your pc" menu.

 

[Uber Philf]

My bad , well my expertise only runs to the virus part of it, one of the other members must have helped you with this part of it.

Sorry i can't be of any assistance any further.

 

[Nano3]

This is getting frustrating... I don't know what drive letter my external harddrive is in order to run mbam.exe (malwarebytes) on this computer. i've tried going down all the alphabet letters

 

[Jonathan_King]

Hello Nano3,

Open up a copy of Device Manager. In the bottom pane, it shows a graphic, which makes it very easy to find which volumes have which letters.

Hope this helps,
~Jonathan

 

[Nano3]

On my personal computer... my external drive letter is F: when i connect it to the pc that i am troubleshooting... it should be the same right? when i try to change the volume via CMD from C:\ to F: i get the message "the system cannot find the drive specified"

 

[Jonathan_King]

[the drive letter] should be the same, right?

Not right. The OS is the one responsible for remembering the driver letters. Now, the C drive is the OS drive, right? When you stick the HD in the other system, what letter does it have?

 

[Nano3]

i do not know... normally i would check by going into the "My computer" folder, but thats the problem. i am not able to do so.

 

[Jonathan_King]

Try opening Disk Management. There are a number of ways to do that. The easiest way is to search for it in the Start box.

 

[Nano3]

okay... ha ha. the problem right now is me trying to fix a computer with a potentially infected virus. I have described what the situation of the computer is at the beginning of this thread. i cannot access anything other than the "Dell System Recovery Options" Screen by pressing f8 when i boot up the PC. I have no access to a start menu, i have no access to disk management... nothing except the CMD menu that i acquired by the options. I do not have a memory stick. all i have is an external harddrive. I installed malwarebytes onto this external harddrive in hopes to be able to run this program to the infected computer. My problem now is trying to execute the program but i do not know how to do that because i do not know how to access my external harddrive via CMD.

 

[zigzag3143]

i do not know... normally i would check by going into the "My computer" folder, but thats the problem. i am not able to do so.

all you need to do is type disk management is search see pics

Ken J+

 

[Jonathan_King]

Open a copy of Diskpart, and type list disk. Find your external HD, and type select disk n, n being the number of the drive. Then type list volume. Your letter should be listed.

 

[Nano3]

thatnks jonathan. i now know my drive letter is D for the external harddrive... now, as said before. i have installed malwarebytes on this external harddrive. how can i run the program via my external harddrive using CMD

 

[Jonathan_King]

That I don't know. Anyone else?

 

[Nano3]

there should be a DOS command?