Solved The Sentinel64 service failed to start..then...Boom Window Crashes!!

[BubbaDaCaveman]

Hi gurus, please help me with this. My Windows 7 gets unresponsive and I have to reset the PC

So, I checked the Event Viewer and found a few Red and Yellow exclamations with the following informations.

Also a few days ago Tune Up Utilities found that Sentinel64 driver was not found and Windows might crash for this reason. In the device manger I checked Show Hidden Devices and under the Non Plug and Play drivers I saw an exclamation near the Sentinel64 driver and I uninstalled it:busted:, thinking that windows might install it back at the next restart, but apparently it didn't.

Please help me if you have some free time.

System specs are Proc Core i7, Mem 12 Gig, GPU ATi 4870 CrossFire, PSU 1100W Tagan,

and extra stuffs connected to the PC are a Wacom tablet and an XBox 360 controller.

 

[x BlueRobot]

Don't listen to Tuneup Utilities, it just causes problems and isn't recommended by anyone. I'll remove that program immediately when you get the chance.

Sentinel64.sys isn't a Windows file, it's a third-party driver, so I don't understand where Tuneup got their information that Windows wouldn't boot without it?

Specifically, it belongs to Rainbow Tech/SafeNet USB Security Device. Here's their support page - Technical Support - Drivers and Developer Kits

Are you able to boot into Safe Mode?

 

[BubbaDaCaveman]

Hi thanks for replying. I can boot normally, but it crashes intermittently. With all those errors showing up in the event viewer.

Then I have no idea where it came from. I have a Software that has a FLEXlm license server running. Does it have anything

to do with this.

 

[x BlueRobot]

Flexlm is just a program to give out licenses to software shared on a network. Are you trying to connect to any websites which use the HTTPS protocol?

Boot into Safe Mode, and then install that Sentiel64.sys driver again. That should hopefully solve one problem.

 

[BubbaDaCaveman]

Hi, I have searched for sentinel64 and put two of them in the trash can. That's what been written in the Sentinel site as well. Removed some Hasp stuff too with a command line utility from Hasp's site. I guess these files got installed along with Lightwave trial.

No errors shown in the Event Viewer yet. Hope this has solved the problem

 

[Golden]

FYI : FlexLM and HASP (as Robot pointed out) are 3rd party licencing/authorisation tools. FlexLM for network licences and HASP for USB dongle licences. You will need to manually install those...its not part of a Windows update.

 

[BubbaDaCaveman]

Hey there, yeah like I said above your post, most probably I got the Sentinel64 driver when I installed Ligthwave trial. Though can't exactly remember where I got Hasp from. I just hope removing those have solved my Windows crashes. 8 hours and still running without any crashes.

 

[x BlueRobot]

That's good to know

 

[BubbaDaCaveman]

Hi it crashed again today I could move the cursor but everything else froze. Please check the attached event log if you have time. And the Sentinel64 is still somewhere else as it's still showing up in the Event Viewer.

Thanks.

 

[x BlueRobot]

Event ID 7000:

The Sentinel64 service failed to start due to the following error: 
The system cannot find the file specified.

It can't find the driver, that's the problem.

Have you removed the entire program?

 

[BubbaDaCaveman]

Well I can't find the program in the control panel. So following this site Steps for installing/uninstalling the Sentinel Drivers - SafeNet Sentinel Customer Discussions I manually deleted two files. The subsequent reboot after the file deletion had no errors, leading me to believe that the problem had been solved but I was wrong.

Now, I have no ides how to remove the Sentinel64.

 

[x BlueRobot]

Download and run Autoruns for Windows, and then navigate to the Services tab, untick the service which applies to Sentinel64you wish to disable.

 

[BubbaDaCaveman]

Hi, I had Alcohol installed before which had left behind SPTD driver. Yesterday I cleaned it up from the machine and ran it for 12 hours 13 mins without any crash so far. But I can see a lot of Schannel Error logged in the event viewer. Can that be a reason for the crashes too?

 

[x BlueRobot]

Could you please provide a screenshot of the error?

 

[BubbaDaCaveman]

Hi sorry for the delayed response but I thought before posting I should wait and see if I get another crash after uninstalling SPTD driver. So far no crash. About the Schannel error its the same as I have posted in post no. 9 (Event Log inside the rar)

Thanks

 

[x BlueRobot]

Event 36876:

The certificate received from the remote server has not validated correctly. The error code is 0x80092012. The SSL connection request has failed. The attached data contains the server certificate.

Event 36888:

The following fatal alert was generated: 43. The internal error state is 552.

Have you disabled the Sentinel64 Service? You may need to start a thread in the networking section, since networking isn't my area of expertise, I know SSL is used in conjunction with HTTP to provide HTTPS.

 

[BubbaDaCaveman]

Hi.


So I reinstalled the Sentinel thingy again, but the crashes didn't stop. The last time the OS crashed I waited for a few

minutes before resetting the computer, and after restarting it I checked the event viewer, and this time the event viewer

logged in a few new errors. By the look of it I thought it was a hardware fault behind these crashes, but after reading a

few similar threads in this forum it turned out that SPTD drivers can cause some serious error that might actually look like a

hardware failure. Then I removed SPTD drivers with the removal tool. And that's it so far no crash. And the Schannel errors

that I have mentioned, they seem to appear randomly not everytime.

So I guess this thread can be marked as solved.

 

[x BlueRobot]

Okay, that's good news, thanks for the update