Solved Three BSODs playing YouTube videos in Maxthon, hal.dll, drivers and hw

Kiko4564

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The last message I got included a mouse pointer visible on the screen and referenced "hardware" in the message. I believe that the previous two BSODs were 0x7e and I think the last one was 0x124 although I'm not sure. Have debugged and found one of them to have been caused by hal.dll and this was with the videos on full screen. Have tried testing the RAM and CPU. http://speccy.piriform.com/results/3LESR6ZSpKRKqOxqu3HmvNK
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD6GBATI Radeon
Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium x64
CPU
AMD
Memory
6GB
Graphics Card(s)
ATI Radeon
Hard Drives
Seagate 500 GB
Antivirus
F Secure
Browser
Maxthon
Hi Kiko4564 welcome to SF :).

The bugchecks are not very recent so they don't portray the very current condition of the system.
View attachment 302184

What I feel the need to debunk is the myth that ntoskrnl or hal.dll are the source of
the crashes which they are definitely not. They are often being blamed for the problems
caused by a different culprit because they are such centric components of Windows
(to put the simplest way possible).

Now the latest bugcheck is a 0x124 which is a hardware fault so I would like you to run some tests.
Code:
BugCheck 124, {0, fffffa8006a48038, b0800000, 60151}

Probably caused by : AuthenticAMD

---------

0: kd> !errrec fffffa8006a48038\
===============================================================================
Common Platform Error Record @ fffffa8006a48038
-------------------------------------------------------------------------------
Record Id     : 01ceedfa61d19888
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 12/9/2013 2:26:23 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006a480b8
Section       @ fffffa8006a48190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=Red]Error Type    : Cache error
Operation     : Instruction Execute
[/COLOR] Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000610f01
Processor ID  : 0x0000000000000000

Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006a48148
Section       @ fffffa8006a482d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

[COLOR=Red]Error         : ICACHEL1_IRD_ERR (Proc 0 Bank 1)[/COLOR]
  Status      : 0xb080000000060151

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. - H2SO4
The generic nature of the 0x124 (Arg1=0) stop code means we would have to take
the trail & error approach.

Do you have any spare parts (or another PC) to test with?
The usual suspect of this kind of BCCode is the CPU but it's often not the the case which is why we need
to test other components to rule them out as the cause.
How old are your components?


:ar: Test for thermals and stability:

  • Download HWinfo and post a Screenshot of the sensors window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
    • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).
       Note
    It is not mandatory to run both tests simultaneously, although possible as long as the temperatures are under constant monitoring.


Good places to read more:

 

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Windows 10Intel Core i5 3570K16GB 1600Mhz G.SkillGigabyte GTX 970 G1-Gaming
Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
Thanks

Just replying for now to say that the laptop is just over a year old; got it for Christmas 2012, meaning whilst relatively young still just out of warranty. Got a desktop to test with.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD6GBATI Radeon
Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium x64
CPU
AMD
Memory
6GB
Graphics Card(s)
ATI Radeon
Hard Drives
Seagate 500 GB
Antivirus
F Secure
Browser
Maxthon
Please find the requested screenshots :)
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD6GBATI Radeon
Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium x64
CPU
AMD
Memory
6GB
Graphics Card(s)
ATI Radeon
Hard Drives
Seagate 500 GB
Antivirus
F Secure
Browser
Maxthon
Thanks for the added info :) .
That APU is running toasty how accessible is the heatsink/fan?
Have you had any more bugchecks (BSOD's)?
Please upload the MSINFO32 file:

:orb:Start → Run → type MSINFO32 then hit Enter.
In MSINFO32 go to, File → Save → name it your user-name.
Once the file is saved right click it and choose Send toCompressed (zipped) folder.

Attach the file in your next post.
 

My Computer My Computer

At a glance

Windows 10Intel Core i5 3570K16GB 1600Mhz G.SkillGigabyte GTX 970 G1-Gaming
Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
As accessible as you'll get on a laptop I suppose; please find you're requested file :)
Update: It's a Samsung NP355V5C-A05UK and no more bug checks. :)
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD6GBATI Radeon
Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium x64
CPU
AMD
Memory
6GB
Graphics Card(s)
ATI Radeon
Hard Drives
Seagate 500 GB
Antivirus
F Secure
Browser
Maxthon
Those are good news, did you clean the PC?
 

My Computer My Computer

At a glance

Windows 10Intel Core i5 3570K16GB 1600Mhz G.SkillGigabyte GTX 970 G1-Gaming
Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
No, fortunately.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD6GBATI Radeon
Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium x64
CPU
AMD
Memory
6GB
Graphics Card(s)
ATI Radeon
Hard Drives
Seagate 500 GB
Antivirus
F Secure
Browser
Maxthon
OK if the system is stable let it be, post back if anything changes :).
 

My Computer My Computer

At a glance

Windows 10Intel Core i5 3570K16GB 1600Mhz G.SkillGigabyte GTX 970 G1-Gaming
Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
OK but better clarify if this needs a clean out on second thoughts?
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64AMD6GBATI Radeon
Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium x64
CPU
AMD
Memory
6GB
Graphics Card(s)
ATI Radeon
Hard Drives
Seagate 500 GB
Antivirus
F Secure
Browser
Maxthon
If you feel you can do it and you don't mind probably voiding your warranty, than I don't see why not?
 

My Computer My Computer

At a glance

Windows 10Intel Core i5 3570K16GB 1600Mhz G.SkillGigabyte GTX 970 G1-Gaming
Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
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