Trouble with Windows 7 Security Updates - error code 800B0100

[csbellmd]

Hello to all:

For the last month or so, Windows Update has been unable to install certain Security Updates. The most recent is 'Security Update for Windows 7 (KB3023562)'.

The error code listed is: Code 800B0100.

My system is a Fujitsu Lifebook T901 running Windows 7 Professional SP1 32bit.

I have followed the directions for posting issues with Windows Update according to the 'Windows Update Posting Instructions'. I have done all of the steps and have attached the CBS.zip file.

Any help with this issue would be appreciated.

Thanks in advance,
CB

 

[NoelDP]

Here's the summary from your CheckSUR scan -

Summary:
Seconds executed: 1296
 Found 12 errors
  CSI Manifest All Zeros Total count: 2
  CBS MUM Corrupt Total count: 5
  CBS Catalog Corrupt Total count: 5
Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18713_none_baf9d05ff8c9dd63.manifest
 winsxs\manifests\x86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22919_none_bb8970cd11e2125e.manifest
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.mum
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.mum
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_2_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.cat
 servicing\packages\Package_58_for_KB3023562~31bf3856ad364e35~x86~~6.1.1.2.cat
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3013455_SP1~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3013455~31bf3856ad364e35~x86~~6.1.1.4.cat
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.cat
 servicing\packages\Package_for_KB3023562_SP1~31bf3856ad364e35~x86~~6.1.1.2.cat

I'll post a fix protocol when I can clear my backlog.

 

[NoelDP]

I've uploaded a file - cbdaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cbdaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[csbellmd]

Appreciate your help NoelDP.

Here are the files generated with the scan:

Thx,
Clint

 

[NoelDP]

That CheckSUR report is the same one as posted the other day?

Did you run the scan again?

 

[csbellmd]

NoelDP:

I did, but not sure if I did it correctly.

I did put the contents of the packages and manifests folders onto my computer as per your instructions.

I was unsure how to run the checkSUR scan, but then I figured it was what I did before. Let me check to make sure I did that correctly...
1. I opened an elevated prompt
2. then ran - sfc /scannow
3. then went to C:/windows/logs and copied the CheckSUR.log file and the CheckSUR.persist.log file.

I assumed that these files were new files created with the newly ran scan. It seems now that they are not new files but instead the ones that were created previously.

I have since done the process again, and the CheckSUR.log file and the CheckSUR.persist.log file still are not updated. Apparently, I am doing this wrong.

Sorry about my ignorance, but please instruct me.

Thanks, Clint

 

[NoelDP]

CheckSUR is the tool (large file KB947821) that you downloaded - you need to run that again, rather than SFC, at this point.

 

[csbellmd]

Thank you, NoelDP. Here are the files...

Clint

 

[NoelDP]

CheckSUR is happy now...

Summary:
Seconds executed: 1338
 Found 7 errors
 Fixed 7 errors
  CSI Manifest All Zeros Total count: 2
  Fixed: CSI Manifest All Zeros.  Total count: 2
  CBS MUM Corrupt Total count: 5
  Fixed: CBS MUM Corrupt.  Total count: 5
  Fixed: CBS Paired File.  Total count: 5

With any luck, if you do a new Check for Updates, and attempt to install only the oldest update found, it should work - then install the rest.
If not, then post back with the error code, and the KB number of the update you attempted to install.

 

[csbellmd]

NoelDP,

Windows Update failed in the install of KB3023562 - Error code: 8024200D. This is one of the same updates that was problematic before.

Any ideas?

Thanks so much for your efforts,
CB

 

[NoelDP]

With any luck this will be fixed by using the standalone patch...
https://www.microsoft.com/en-us/download/details.aspx?id=45610

 

[csbellmd]

NoelDP,
All seems to be working. The update that previously would not install loaded without problem with instructions from your last post. Hopefully, things will continue to run smoothly. I am not sure what you did, but I thank you very much.
CB

 

[NoelDP]

Glad it worked - good luck!