radfones
New member
- Local time
- 1:35 AM
- Messages
- 3
I have been getting BSOD on my laptop intermittantly over the last month - it's not a heat problem as I get it sometimes just after starting the laptop - I got it again this morning so have attached the DM Log
here is some info from "Who crashed"
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sat 1/08/2015 7:34:23 p.m. GMT your computer crashed
crash dump file: C:\Windows\Minidump\080215-22464-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xD1912)
Bugcheck code: 0x1000007F (0x8, 0xFFFFFFFF801DF000, 0x0, 0x0)
Error: UNEXPECTED_KERNEL_MODE_TRAP_M
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that a trap was generated by the Intel CPU and the kernel failed to catch this trap.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sat 1/08/2015 7:34:23 p.m. GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrpamp.exe (nt!Kei386EoiHelper+0x17D4)
Bugcheck code: 0x7F (0x8, 0xFFFFFFFF801DF000, 0x0, 0x0)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: ntkrpamp.exe UNEXPECTED_KERNEL_MODE_TRAP
would appreciate any help I can get - pse note I am not computer literate as a lot of your customers but I can follow easy instructions - thanks in advance
here is some info from "Who crashed"
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sat 1/08/2015 7:34:23 p.m. GMT your computer crashed
crash dump file: C:\Windows\Minidump\080215-22464-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xD1912)
Bugcheck code: 0x1000007F (0x8, 0xFFFFFFFF801DF000, 0x0, 0x0)
Error: UNEXPECTED_KERNEL_MODE_TRAP_M
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that a trap was generated by the Intel CPU and the kernel failed to catch this trap.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sat 1/08/2015 7:34:23 p.m. GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrpamp.exe (nt!Kei386EoiHelper+0x17D4)
Bugcheck code: 0x7F (0x8, 0xFFFFFFFF801DF000, 0x0, 0x0)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: ntkrpamp.exe UNEXPECTED_KERNEL_MODE_TRAP
would appreciate any help I can get - pse note I am not computer literate as a lot of your customers but I can follow easy instructions - thanks in advance
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Hewlett-Packard Compaq Presario CQ60 Notebook PC F.32
- OS
- windows 7 32 bit sp1 pro
- CPU
- Genuine Intel(R) CPU 575 @ 2.00GHz, 1995 Mhz,
- Motherboard
- Board: Wistron 3612 09.48 Serial Number: 2CE84910NQ Bus Cloc
- Memory
- Available Physical Memory 68.5 MB Total Virtual Memory 2.87
- Graphics Card(s)
- Mobile Intel(R) 4 Series Express Chipset Family
- Sound Card
- don't know
- Monitor(s) Displays
- Mobile Intel(R) 4 Series Express Chipset Family [Display ada
- Hard Drives
- Optiarc DVD RW AD-7580S ATA Device [Optical drive]
Generic- Multi-Card USB Device [Hard drive] -- drive 1
Hitachi HTS543212L9A300 [Hard drive] (120.03 GB) -- drive 0,
s/n 081029FB0B00LGCU3M3A, rev FBBOC44C, SMART Status: Healthy
- Antivirus
- avast free edition
- Browser
- firefox
- Other Info
- Processor a 2.00 gigahertz Intel 575
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache
64-bit ready
Not hyper-threaded
