"unidentified network" road runner issue

[hiker2010]

Hi!
I am hoping someone could shed some light on a problem I am having with trying to connect with road runner. I feel as though I am missing something simple, but no one I have called has been able to help. I picked up a road runner self-installation kit today and set everything up, which went smoothly. The modem is hooked directly to my computer (Dell studio xps 8100 running Windows7 64b; network adapter: Broadcom NetLink (TM) Gigabit Ethernet) via Ethernet cable. HOWEVER, I cannot connect! Windows tells me that the connection is "unidentified network." I called RR and they informed me that the modem was working properly but could not connect with the computer....they suggested that it was a network adapter problem and that I needed to call Dell. However, I tried to connect with my laptop (SONY Vaio running Windows Vista 32b), and that did not work either (it would simply be too great a coincidence that both network adapters are not working and I know my laptop's is good). I received similar messages from my laptop in regard to an unidentified network.

I previously had a dial-up connection, and was looking forward to using broadband at home...which seems unlikely at this point as no one is able to help. I have already tried re-setting the modem and changing Ethernet cables. Am I missing something here in regard to road runner? What can I do to fix this problem? Any suggestions or stories would be GREATLY appreciated as this has been a very frustrating experience.

Another note: I have tried looking for ISP software to install from rr, but cannot find anything helpful online. The included software disc does not seem to include any software that I can install. Is it required that I install software?? I could not get a straight answer from road runner in regard to this. Thank you.

 

[chev65]

You should try Dell support to make sure you have the latest drivers for your Dell XPS 8100. There are three different network drivers for your Dell in the link below.
Drivers & Downloads=

Once you are sure you have the correct drivers please run the batch file below.
Run this batch file which will reset winsock, reset the TCP/IP stack and release renew your IP. There's a good chance running this batch file will fix your issue.

Download Renew IP + Reset Winsock Batch File​

After that please post a screen shot of your ipconfig /all , the picture below is an example.

 

[SledgeDG]

Is that cable or DSL? (usually they give out Motorolas at least around here) There is no software to install, but they have to punch in your modems MAC address and switch it on in their database.
Do you have all LEDs on the modem lit? (4 green and 1 yellow).

-DG