Jlreynolds
New member
- Local time
- 1:04 AM
- Messages
- 2
My HP Envy 15 with W7 Pro 64 bit has been crashing with blue screens and failures to boot for a couple of months.
I did a lot of diagnostics and can find no hardware problem.
I decided to do the Windows 7 non-destructive repair and bought the proper Windows 7 DVD however it does not have SP1.
I know that I need to uninstall SP1 in order to get this to work.
However, in the installed updates I have no listing for SP1 (KN 976932).
it IS installed it and clearly shows up as installed in the Windows edition information.
I don't really want to do a complete reformat / reinstall nor do I want to try the non-destructive repair until I remove SP1.
Any help would be greatly appreciated.
Thanks
James
I did a lot of diagnostics and can find no hardware problem.
I decided to do the Windows 7 non-destructive repair and bought the proper Windows 7 DVD however it does not have SP1.
I know that I need to uninstall SP1 in order to get this to work.
However, in the installed updates I have no listing for SP1 (KN 976932).
it IS installed it and clearly shows up as installed in the Windows edition information.
I don't really want to do a complete reformat / reinstall nor do I want to try the non-destructive repair until I remove SP1.
Any help would be greatly appreciated.
Thanks
James
My Computer
At a glance
Windows 7 Pro 64 bitIntel Core i7-4710HQ12224 MegabytesIntel(R) HD Graphics 4600
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- HP ENVY 15
- OS
- Windows 7 Pro 64 bit
- CPU
- Intel Core i7-4710HQ
- Motherboard
- Hewlett-Packard 2290 77.35
- Memory
- 12224 Megabytes
- Graphics Card(s)
- Intel(R) HD Graphics 4600