White screen

[PattieO]

Help, I have a password protect on my computer and after I log in the only thing I get on my screen is a white display. I can not get my desk top until I go to logoff and it flashes just before it shuts down. I just had my video card replace less than a month ago. Can anyone help me? I don't want to take it back to the shop and pay another $300. Thanks

 

[marsmimar]

Hello Pattie and welcome to Seven Forums.

You could try the suggestions in this Microsoft forum thread:

windows 7 white screen - Microsoft Community

It seems more than a coincidence that you had your video card replaced less than a month ago. I'm guessing the new card is under warranty so I'd be inclined to take it back to the shop. It's possible that the new card was defective from the factory, or there could be some other underlying problem with the computer that is affecting the video card. In either case I think the shop should make things right for you.

 

[Sir George]

Help, I have a password protect on my computer and after I log in the only thing I get on my screen is a white display. I can not get my desk top until I go to logoff and it flashes just before it shuts down. I just had my video card replace less than a month ago. Can anyone help me? I don't want to take it back to the shop and pay another $300. Thanks

If you had a reputable shop work on the computer they should provide a diagnostic on the system and if the card is faulty replace it or find the cause of the problem, at no additional cost, and provide an estimate for any other repairs.

Additionally, I would suggest you not attempt any repairs or modifications on your own as that may void the warranty and relieve them of any liability.

HTH

 

[PattieO]

Thanks for the great advice. I found out what it is. It is a virus called Ukash telling me that I am in inviolation of copyright laws and that if I pay a $100 fine it will solve the problem. I was reading in wikopedia that I can run a spyware scan to see if I have the virus but I am not able to get into my computer at all. I know I have the virus but how can I get into my computer (even safe mode) to get rid of it? When they fixed my computer I noticed that they also installed a spyware program(I guess it didn't work). Is there any way I can fix this myself?

 

[VistaKing]

Hi Pattio . Do these steps below .

Restore Windows to a previous state using System Restore
System Restore can return your computer system files and programs to a time when everything was working fine, so we will try to use this Windows feature to get rid of Ukash lock screen.
1 Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.

   Note

Use the arrow keys to select the Safe mode with a Command prompt option.

2 In the command prompt, type C:\windows\system32\rstrui.exe , and then press ENTER
System Restore utility will open, and you’ll need to select a restore point previous to this infection.

Once you're done you should be able to login to windows in normal mode

Download these programs MALWAREBYTES ANTIMALWARE and HITMAN PRO

 

[PattieO]

I tried the F8 key and it won't bring me to the safe mode prompt.

 

[VistaKing]

Are you tabbing F8 while the PC boots up ?

Do you have a Windows 7 installation disc ?

 

[PattieO]

I'm holding the F8 key down and I have the re-installation dvd.

 

[marsmimar]

You might have better luck if you use a free standalone, bootable malware and virus removal disk such as Windows Defender Offline.

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

Prepare the disk on a malware free machine. Make sure the machine you use is running the same "bit-ness" of Windows 7 that's on the infected machine. In other words, if the infected machine is running a 64-bit version of Windows 7 you'll have to use a 64-bit machine to create the bootable disk.

If you'd rather not use a Microsoft product, most of the major anti-virus companies have their own "rescue" type disks.

The Best Free Bootable Antivirus Rescue CDs

 

[VistaKing]

Ok . While the PC is booting up keep tabbing on the F8 key until you get to the Advanced Boot Options screen

   Note

We will hold off to use the Windows Installation Disc

 

[PattieO]

Ok so, I got in under safe mode and tried to go to the system restore but it says that it is turned off. When I tried to turn it back on it says that the Windows Security Center is turned off. I clicked on it to turn it on and the action center says that it can't be turned on.

 

[VistaKing]

You would need to get to safe mode with command prompt .

Follow the steps In the command prompt, type C:\windows\system32\rstrui.exe, and then press ENTER
System Restore utility will open, and you’ll need to select a restore point previous to this infection.

Added : you could also open up the System Configuration window inside the command prompt window by typing in this command

 C:\Windows\System32\msconfig.exe

Once the System Configuration window opens up click on the StartUptab and look for ctfmon.ink , ch810.exe and uncheck them and click on Apply and Ok.

 

[PattieO]

I tried it again and it says system restore is turned off.

 

[VistaKing]

Did you launch the system restore from within the command prompt ?

 

[PattieO]

Yes, and that was when I tried to go in and turn it back on and it wouldn't let me.

 

[VistaKing]

Lets try to open up the msconfig from within the command prompt

Type in C:\Windows\System32\msconfig.exe once that opens up click on the Startup tab and uncheck ctfmon.ink and ch810.exe and click Apply and Ok .

 

[PattieO]

I don't have any of those startup items.

 

[VistaKing]

Ok do you have random.exe files inside Startup tab ?

 

[PattieO]

No, I don't have those either.

 

[VistaKing]

Ok can you get into SafeMode with Netwoking

Download these programs

:ar: http://malwaretips.com/download-malwarebytes
:ar: http://malwaretips.com/download-hitmanpro