windows 7 freezing and crashing

[Jonathan_King]

Still hardware; it looks identical to the others.

Please test your RAM with Memtest86 instead of the Windows Memory Diagnostic. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder.. Boot from the CD, and run at least 5 passes.

 

[totalguy]

got a cd will try that

 

[totalguy]

results as i expected (see attached picture) so whats next? ive done every test for the stop error ive done all the benchmarks on sisoft sandra, ive run prime95 and memtest86 i still think its something to do with the processor otherwise why would the dump file come up with this?

 

[Jonathan_King]

Have you tried updating your BIOS?

Also run a hard drive test: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

 

[totalguy]

done both of the above

 

[Jonathan_King]

Did you run a test with one of the programs in the link, or did you run chkdsk?

Be sure to use the manufacturer's program to test your drive. If you are not sure what brand hard drive you have, use a program like Speccy to find out, or open up your case and read the labels.

 

[totalguy]

i used the maxtor drive test as its a maxtor drive. (not a computer novice) as i was going to reply i had a BSOD ive attached the file although its probably the same as before. i did do the windows chkdsk beforehand but since then i have done the maxtor one too.

 

[totalguy]

whats next then? dare i ask lol

 

[Jonathan_King]

Do you have any virtual CD emulators, such as Daemon Tools?

If so, uninstall it, and see if the problems go away.

 

[totalguy]

yes i do but i only load daemon tools lite when i need it and exit it when i finish with it.

i need daemon tools lite so before i do this can you tell me why you are asking me to try this?

also id like to note i have a friend online same cpu as me an asus board but different to mine kingston ram where as mines crucial and he has an ati graphics card where as i have nvidia. he is experiencing exactly the same problems as me. however he does not use any cd emulators.

i plug my phone into my pc very regularly only using it as mass storage device to store my college work. i thought before that might have been the problem but ive spent days not using it so that cant have been the problem as it was still crashing.

on the weekend my computer was crashing loads of times yet yesterday and today (so far) it hasnt crashed at all. it can go like this for upto a week then crash again!

 

[Jonathan_King]

Keep uploading your dmps as they come up; just remember to delete them from C:\Windows\Minidump after you do, so we don't run the same ones over and over again.

I see the driver sptd.sys is loaded, and that has been known to cause a lot of BSODs.

 

[totalguy]

when i go into minidump folder its in details view so i know which ones to select so im fine with that.

fair enough concerning that file uninstalled for now will see how things go.

 

[rhinoo5]

i have the same probem and i went to safe mode and test the sound

Playing Audio Publisher details

Issues found
One or more audio service isn't runningOne or more audio service isn't running
Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running. Not fixed
Start required audio services Completed

Potential issues that were checked
Check audio deviceCheck audio device
There might be a problem with your audio device. Issue not present
Issues found Detection details
6 One or more audio service isn't running Not fixed

Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.
Start required audio services Completed

Start the Windows Audio and the Windows Audio End Point Builder services

Potential issues that were checked Detection details
Check audio device Issue not present

There might be a problem with your audio device.

Detection details
Installed audio devices
This file contains the details stored in the registry for all installed audio devices.
File Name: Registry log.reg

Collection information
Computer Name: RENO-PC
Windows Version: 6.1
Architecture: x86
Time: Tuesday, April 13, 2010 5:52:54 PM
Publisher details
Sound
Troubleshoot problems that prevent your computer from playing or recording sound.
Package Version: 1.0
Publisher: Microsoft Windows
Playing Audio
Play sounds and other audio such as music files.
Package Version: 1.0
Publisher: Microsoft Corporation
Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version: 1.1
Publisher: Microsoft Windows

 

[totalguy]

wouldnt the audio drivers be disabled in safe mode though? have you tried the same in normal mode? also how do you do this test? is it the standard audio test? if so ive done that many times but not for this problem i was checking something else.

 

[rhinoo5]

No it's not disabled in safe mode ,, i tried yes in normal mode and no problem detect from troubleshoot computer problems ,,, i don't know is this the real reason or not but i have the same freezing ,, and i don't notes anything but this x on the speakers icon on the safe mode

 

[totalguy]

that does not sound right to me you would think if the sound is supposed to work in safe mode it would more likely cause an issue in normal mode rather than safe mode.

 

[totalguy]

well im hoping im not speaking too soon here. 2 whole weeks now and no crash on anything (apart from opera browser not responding at times but that happens on my other machine too). the last time i did was a windows update on the 12th of this month and since then its been fine. my computer has been used as usual with many applications run and run 6-12 hours a day every day for the past 2 weeks so after all that ive come to the conclusion it was windows itself that was the problem! not suprising really considering windows 7 hasnt even got its first service pack.

had similar and different problems on early versions of xp but after sp1 it was all good.

moral of the story is dont blame your hardware especially if it works fine in an earlier os.

hopefully now i wont be back here with this problem again.