Windows 7 Hang

[AngryJedi]

Hi all,
On my laptop I was running a copy of Windows 7 RC which was upgraded from the beta which was further upgraded from Vista Professional. It ran really smooth without many hiccups at all. Now that the RTM is out, I wanted to clean install Windows to get a brand new and fresh copy.
After the installation, I've noticed that every now and then Windows will hang where everything is frozen for 15-20 seconds. During this hang state, the mouse is operable however the computer does not respond to anything. Also the hard drive light remains on constantly but it doesn't make any seeking sounds or anything. This never happened to me when I had RC installed.
How can I fix this problem?

Thanks!

PS: I've only noticed it happening once after I turn on or restart my computer. It can happen at anytime however and not necessarily right when Windows starts.

 

[zigzag3143]

AJ

we could use info about your computer. RAM You also may want to check the pagefile size.

 

[AngryJedi]

Here are the specs for my computer:
ASUS W7S laptop
3GB RAM
Windows 7 Professional 32-bit
Core 2 Duo T7300 2.00GHz
NVIDIA GeForce 9300M G
Page File Size: 3071MB

 

[DarkDavil]

Clean Install Again?

You can try doing another clean install - that's what i had done on my laptop and it had worked perfectly after... So maybe try it once more?

But I'm not exactly a "professional" so you could wait for another person to reply

 

[zigzag3143]

AJ

there are a couple of things you can do to diaxnose this.
1-performance monitor. you can run this and watch what happens when the computer freezes. (or task manager might be easier)

2-go into event viewer by typing event in search. go to the windows logs>applications tab and look for errors(red "X" inn left column) find errors that say application hang, or app crash, etc. when you fin them let us know the event ID and source numbers.

thanks Ken

 

[myzr7]

Hello AngryJedi,
Welcome to SevenForums. Did you have a look at your Device Manager for conflicts? You say you upgraded from vista to beta to rc. Then you clean installed the RTM. Maybe a driver that is hanging you up. Something that was fine during all the upgrades but now is not due to the clean install. Good luck to you!

 

[AngryJedi]

Hey Ken,
Thanks for all the quick replies...if I remember correctly, I witnessed this hang occur 3 times today, and I can see 3 red "x" marks regarding the same issue as well.

Here are the details:
Event ID: 8194
Source: VSS

Here are the full XML details:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="VSS" />
<EventID Qualifiers="0">8194</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-10-12T16:35:02.000000000Z" />
<EventRecordID>1995</EventRecordID>
<Channel>Application</Channel>
<Computer>Sap-PC</Computer>
<Security />
</System>
- <EventData>
<Data>0x80070005, Access is denied.</Data>
<Data>Operation: Gathering Writer Data Context: Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220} Writer Name: System Writer Writer Instance ID: {b585ef4f-2e18-461f-b4f4-9332aec9e714}</Data>
<Binary>2D20436F64653A20575254575254494330303030313235312D2043616C6C3A20575254575254494330303030313230352D205049443A202030303030313431362D205449443A202030303030323839322D20434D443A2020433A5C57696E646F77735C73797374656D33325C737663686F73742E657865202D6B204E6574776F726B53657276696365202020202020202D20557365723A204E616D653A204E5420415554484F524954595C4E4554574F524B20534552564943452C205349443A532D312D352D3230</Binary>
</EventData>
</Event>

 

[AngryJedi]

another thing you guys should know is that when I clean installed Windows 7, i only did it to my C partition. My D partition had all my personal files on it and had VSS running before I clean installed. Now when I go to my D drive to check for my "Previous Versions" of files, they still exist. Could the VSS error be occuring because my older "Previous Versions" are still there or something?

 

[zigzag3143]

AJ

Its not this. this is the volume shadow service which is used for backups and creating image restore points. Probably not this unless it uses a lot of cpur/ram and hence the freeze. I doubt it

Next time is freeze as soon as its un froze go into event viewer as see what was just logged.

ken

 

[AngryJedi]

Hi Ken,
Unfortunately that is the error that is causing my computer to hang, the times match with when the actual hang occurred as well. Also, I know that after the hang occurred I went on to install Microsoft Office. When looking in the event viewer, right after the "x" it says MsiInstaller with MSOffice references. There are no other red "x" anywhere else around the same timespan as when this happened.

 

[zigzag3143]

OK if it is the cause you can go to blackviper.com look for the service and see if it can be disabled or set to manual instead of autostart. Do you even use win 7 for backup or do you use a 3rd party app?

 

[AngryJedi]

hey zigzag is VSS used for Windows 7 system restore points as well or is it just for straight image backup?
on the blackviper site it says the service should be set to manual and should be started.
Mine is set to manual but it isn't started.

 

[zigzag3143]

AJ

manueal just means it doesn't run until needed. that might be when your system freezes. when vss is queried it comes on and checks for the last resstore point. It probably runs a t a higher priority

 

[AngryJedi]

what do you suggest I do?
I have restarted my computer and am trying to reproduce the problem but its not working so far.
In the events log, I can see VSS events regarding "VSS shutting down due to idle timeout"...is that normal?

 

[zigzag3143]

what do you suggest I do?
I have restarted my computer and am trying to reproduce the problem but its not working so far.
In the events log, I can see VSS events regarding "VSS shutting down due to idle timeout"...is that normal?

Not sure but was the "vss shutting down" an error (RED) an arert (yellow) or information?

 

[AngryJedi]

its just an informative event

 

[zigzag3143]

AJ

So it was just logging the event. did the computer freeze then?

 

[AngryJedi]

no it was alright then,
I'm installing something right now again and it looks like the VSS service starts and stops when its needed like you said,
I haven't been able to freeze again though

I looked through the error again and this is what the description said:
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
. This is often caused by incorrect security settings in either the writer or requestor process.

What sort of security settings could cause this error?

 

[AngryJedi]

hey zigzag,
the freeze just happened again...i went to the logs immediately after and saw that there were no red "x"s in Application logs, but there was one in the System logs for that time!

Here are the details:
A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
Error ID: 7009
Source: Service Control Manager

this looks to be the cause since it happened twice and both came up with the same error! Any idea on what can be done?

 

[AngryJedi]

A few more things to add guys, I clean installed Windows 7 Professional again and I'm getting the same issues of it hanging....
Also I've noticed that when it hangs, sometimes an error will be given in the System logs like the one I posted above with the Windows Error Reporting Service failing to load (I checked in Windows Services and it does not say Started). Or, it may hang, and no error is given in the logs, however the Windows Error Reporting Service is Started!

Looks like sometimes it fails and sometimes it works when it tries to start Windows Error Reporting however in both cases it hangs the computer!

Any idea how this can be fixed?