Solved Windows 7 Ultimate 64 bit won't go in standby

[Lorenzo Farina]

I disable all not Microsoft service but Norton 360 won't be disable.

....Continue....


Now i try to disable service not Microsoft and startup element, the tab to the right "Services".

I try also to uninstall Norton 360, but the issue remain

Another problem perhaps connect with hibernate issue

Diring shutdown or restart appears this screen without indication about program or software that cause this.

"Waiting to close of program in..."

 

[DavidE]

The only other thing I can think of is look in Event Viewer after you click on Hibernate.
See if there is any error there.

 

[Lorenzo Farina]

Can i reinstall windows 7 without delete software an programm actually install.

With a usb key i can't update.

 

[Layback Bear]

Take a look through this tutorial by Brink and see if that is what you want.

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[DavidE]

I agree with Layback Bear.

It's not normal to have W7 Ultimate on a pre-built (HP) PC.
Who installed Ultimate, and do you have the license key ?

 

[Lorenzo Farina]

Yes i have licence key

I have installed Ultimate 7 normally.

This is not the problem

Standby works normal

 

[Lorenzo Farina]

I agree with Layback Bear.

It's not normal to have W7 Ultimate on a pre-built (HP) PC.
Who installed Ultimate, and do you have the license key ?

I don't understand the problem about the license key.

If you want i can send you photos for box and card with serial (serial license key will be hide naturally).

Thanks for you help

 

[DavidE]

I didn't mean it's a problem.
I just said it's unusual and asked a question.
No need to send photos, and DON'T EVER post your license key or give it to anyone.

So the PC sleeps, but does not hibernate, right ?

You could try manually running the Hibernate command to see if it shows any errors.
To do this, open a Command Prompt window and run this command:
shutdown /h

 

[Lorenzo Farina]

strage message : "impossible to find specificate file (2)"

 

[DavidE]

That is strange, i never heard of this before

Lets try adding the FORCE option to the command and see what happens.
Try this command:
shutdown /h /f

 

[Lorenzo Farina]

Again same message.

I don't waste your time.

It's since october 2013 that i don't format entire system.

For now all works good, apart hibernate issue.

If you want we can try some other things.

But, repeat, i don't waste your time.

Standby works and it's sufficient.

Thanks again

Lorenzo

 

[DavidE]

You're welcome, and sorry i couldn't find a fix
Don't worry about wasting my time, all SF helpers are volunteers and just try to help solve problems.

Did you look at the Repair Install tutorial Layback Bear gave you in post #24 ?

If it was my PC, i would want to fix the issue, but i'm nitpicky.

I don't know if it's some type of System Issue that SFC can't detect, some program you have installed, or maybe even some type of malware causing this.

If you're OK with things as they are that's fine, it's your PC and your choice.

 

[Lorenzo Farina]

Exact maybe issue system or program etc.

For virus or malware i think no i have (without conflict) Norton 360, Malware Antimalware and Stopzilla, but it's never secure.

I try repair install maybe i make some error.

Thanks

 

[DavidE]

I found an article that sounds like the same problem you have.
Did your HP come with a different version of Windows such as Home Premium, and you installed Ultimate ?
Can you post a screen print of Disk Management ?
http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

Here is the article i found:
windows 7 - Hibernation fails; The system cannot find the file specified - Super User

 

[Lorenzo Farina]

I found an article that sounds like the same problem you have.
Did your HP come with a different version of Windows such as Home Premium, and you installed Ultimate ?
Can you post a screen print of Disk Management ?
http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

Here is the article i found:
windows 7 - Hibernation fails; The system cannot find the file specified - Super User

WORKS ABSOLUTLY PERFECT !!

The system go perfectly in hibernate mode.

Many many THANKS DavidE

and thanks to all who helped me, Layback Bear, ThrashZone.

It's the second time that you have helped me

http://www.sevenforums.com/bsod-help-support/285521-bsod-very-random-ntoskrnl-exe.html

 

[DavidE]

You're welcome and I'm glad to hear you got it solved.
Good job using instructions in that thread
Knowing that solved your issue could help others here.

I learned from this

 

[Lorenzo Farina]

Many thanks again

 

[gregrocker]

Excellent help throughout.

Question: Did you have Linux installed at any point? Was the System partition mounted? Could we still see a screenshot of Disk Management - Post a Screen Capture Image ?

I would also try running without Norton for awhile to compare performance without a thousand pound bear sitting on your OS. Use one of the recommended free OS's in Troubleshooting Steps for Windows 7. If you're not prone to infection then MSE is sufficient, otherwise Panda Cloud is more aggressive but with no performance hit.
http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

 

[Lorenzo Farina]

i don't have Linux

Here below the screenshot:

I have already uninstall Norton 360 probably the performance are more efficently, but Norton 360, since now, do not create problem