Windows Explorer is not responding when I try to erase DVD-rw discs

[Marshall Moore]

Half of the time when I try to use a RW disc more than once. In other words erase the disc to burn something new to it. Windows explorer (not responding error) is in a malfunction loop. Also during this occurrence the dvd is rendered useless for future use. These discs are new and clean with no scratches. I bought two dvd multi drives. They are identical and installed drive D: & E:. Purchased at newegg, they are sold as Liteon brand. Software identifies them as ATAPI iHAS124 B. I have thought about downloading new drivers however I have had some trouble identifying this model on Liteon's website. The other half of the time I attempt to use my DVD-RW's the event is successful. I would be grateful if someone would tell me how to remedy this situation.
Thanks, Marshall

 

[bassfisher6522]

Highly recommend updating the drivers first. What is/are the make and model number of these drives? What are the make and model numbers given on the packing slip that was enclosed with the order?

 

[Britton30]

Does this happen with any brand of DVD/RW? some blank disks are more prone to errors.
I can't find that model number on LiteOn's site either, maybe because it is an OEM version which has another retail boxed model number. I think what you want is firmware but I found nothing on that either. I used to have two of those identical drives and found them troublesome.

Try this: go to Control Panel\All Control Panel Items\Device Manager find your drives' entry and uninstall both of them and reboot. Perhaps Windows will find another driver for them.

 

[Marshall Moore]

They are OEM. I have uninstalled. No help. I found a firmware update and and it didn't help either. I wonder if I should replace them. I really don't mind replacing them except for the fact that they are fairly new. I just would hate it if new drives didn't resolve this issue.

They were only 20 dollars each.

 

[Britton30]

With my experience with them, I don't blame you if you replace.
Let's try this first, http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html#post14392 use option one, run at boot.

Are you using a 3rd part burning program?

 

[Marshall Moore]

I am going to try the scannow command and will let you know the results. No I'm not using 3rd party software, just windows explorer. Maybe I should try 3P software.

 

[Sardonicus]

Your CD or DVD drive can't read or write media

If the above doesn't work..........
https://www.ashampoo.com/en/usd/dld/0710/Ashampoo-Burning-Studio-6/