Solved "Windows help and support " cannot start

[Callender]

Regarding services. I see that helppane.exe runs under svchost.exe dcomlaunch. svchost is just a way of grouping services together so you need to check that "DCOM Server Process Launcher" service is enabled.

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If DCOM Server Process Launcher is not started or is disabled set startup type to "automatic" then reboot and test.

 

[thelma]

Screenshot of this bcmwlhlp.chm


done one system file check, screen if back to normal.

Will do a second one now and a third tomorrow morning. There ARE files that can't be restored !

 

[DavidE]

OK, sounds like you know you need to run SFC up to 3 times with a reboot after each run.
Hopefully all errors will be fixed.

Also, your specs show "Antivirus HitmanPro and Superanti spyware".
Is HitmanPro a real-time Anti-Virus program, or do you just use it for on-demand scans ?

 

[thelma]

Windows help and support cannot start

Hello Callender and DavidE

Thanks again for your help, it is much appreciated !

Here is my CBS Log ( did it 3 times ), I don't know if you are so Geeky that you can examen them, if not hopefully some one will take some time to look at them.

Many thanks in advance .....

View attachment sfcdetails.txt

 

[DavidE]

Hi Thelma,

I can't help with fixing the SFC errors

 

[thelma]

DavidE thanks and that's fine . You know much more than me and you put me in the right direction and that's a big help, I keep you informed on this thread

 

[thelma]

DavidE, I forgot to answer your question about my anti spy ware. Yes, Hitman pro will scan when I log on, then go to sleep for the rest of the time as it were. It's almost at the end of the "paid" year. It was a really cheap offer and I find it very good! Can recommend it

 

[Callender]

I'm not sure how to fix those errors either.

 

[thelma]

Hello Callender , and thank you so much for your help, you put me in the right direction,

Keep safe,
Thelma

 

[thelma]

Windows help and support cannot start

Ok I have run the command prompt ( first part) as suggested by Anak in the thread
Anak
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Quote Quote: Originally Posted by DavidE View Post
Can anyone help with SFC errors ?
"Windows help and support " cannot start
This may be a possibility; See cottonball's
#2 post | How do you fix corrupted files found by SFC /SCANNOW?( I don't know how to use the quote function you all use ) posted by cottonball and this is the CBS file dd 15 december 2015

View attachment 15 december 2015 sfcdetails.txt

 

[thelma]

Windows help and support cannot start

Need to continue now with the things Anak posted in the other Thread " more help requested", but before I do that, I have two little questions.

I don't know how to do this " quote " thing you all use all the time, meaning repeating something that was mentioned by the former member,

And second, I have a hell of a time trying to copy and past things in and out of Command Prompt. I understand it's easy with a mouse, but I have never worked with a mouse on this laptop.

I read about Ctrl + space + P + E, or the use of an Auto hotkey, the info is really confusing on the web,
I have to type that whole line in all the time to get the CBS logs takes ages with my dyslexia.

If someone can shine some light in there I would be very grateful

Cheers.

 

[thelma]

Windows help and support cannot start

I did the second part of that post #2 of Cottonball as Anak asked

View attachment 15 december 2015 sfcdetails 2.txt

 

[DavidE]

I don't know how to do this " quote " thing you all use all the time, meaning repeating something that was mentioned by the former member,

In the lower right corner of each post is a Quote button.
Click on that and it will start a new post with a copy of that post.

 

[thelma]

Well DavidE , thank you so much. This is a perfect example of "Dyslexia" or otherwise called "word blindness", very

 

[NoelDP]

Here's the critical errors from the SFC details log -

2015-12-14 08:52:51, Info                  CSI    00000393 [SR] Beginning Verify and Repair transaction
2015-12-14 08:52:51, Info                  CSI    00000395 [SR] Cannot repair member file [l:22{11}]"ieframe.dll" of Microsoft-Windows-ieframe, Version = 11.2.9600.18059, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    00000397 [SR] Cannot repair member file [l:36{18}]"ieetwcollector.exe" of Microsoft-Windows-IE-IEEtwCollector, Version = 11.2.9600.18059, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    00000399 [SR] Cannot repair member file [l:22{11}]"credssp.dll" of Microsoft-Windows-Security-CredSSP, Version = 6.1.7601.19018, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    0000039b [SR] Cannot repair member file [l:24{12}]"mrxsmb10.sys" of Microsoft-Windows-SMB10-MiniRdr, Version = 6.1.7601.19018, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    0000039d [SR] Cannot repair member file [l:24{12}]"mrxsmb20.sys" of Microsoft-Windows-SMB20-MiniRdr, Version = 6.1.7601.19018, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    0000039f [SR] Cannot repair member file [l:20{10}]"winsrv.dll" of Microsoft-Windows-Winsrv, Version = 6.1.7601.19018, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    000003a1 [SR] Cannot repair member file [l:22{11}]"ieframe.dll" of Microsoft-Windows-ieframe, Version = 11.2.9600.18059, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-14 08:52:51, Info                  CSI    000003a3 [SR] Cannot repair member file [l:20{10}]"winsrv.dll" of Microsoft-Windows-Winsrv, Version = 6.1.7601.19018, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

I'll try an post a fix protocol later today. (but it may not be until the weekend)

 

[thelma]

Windows help and support cannot start

Hi Noel ,

Great to see you here and thank you so much for helping me.

There is no hurry at all, whenever you find the time, I really understand, all help here is free benevolent and some people seem to forget that :huh:

 

[thelma]

Windows help and support cannot start

Hello Noel , I hope this reaches you tonight !

I was told to do the 16 security updates that had been waiting, starting from september. Did them in batches of 5.

Had not updated anything anymore in fear of the windows 10 thing looming over us like an oldie world monster, but today I was told by the members in this thread, that I SHOULD update this Security things.

Now I realize they will probably massively influence my sfc/scannow outcome, so I will do a new command prompt tomorrow morning and post the CBS file first thing, ok ?

Have a nice time in your local " The Drunken Shepherd "

 

[thelma]

Windows help and support cannot start

Hello and news here ,

I was behind about 16 security updates since September and found out today in another thread, that they are harmless and very important on running Windows 7 smoothly.

I had not touched any updates because of the windows 10 upgrade issue.

Well, I updated them tonight ( in batches of 5, I never do more the same time, goes better ) and .....
Help and support functions again, so do all my trouble shooters.

Hope that it's not only me that learns from this

 

[thelma]

Windows help and support cannot start

Hello Noel,

Hope you have not started on my (now dated) CBS log because, the down load of all these 16 security updates also cleared the system.

This command prompt I did this morning is clair !

 

[NoelDP]

Good news! - thanks for letting me know!

good luck.