Solved Windows Update error 80073712

johnsonspc

New member
Local time
4:05 AM
Messages
4
Location
Australia
For the past few days Windows update has continued to fail.
I feel like Ive tried everything to resolve this and from what I can gather my only option is to reinstall Windows. But then I spotted this
http://www.sevenforums.com/windows-updates-activation/375470-windows-update-error-80073712-a.html
and thought maybe there was hope.....

I removed YAC, ran Avast and Malwarebytes. Removed a few things along the way.
I have run the SURT and sfc scan a number of times.
I found some corrupt files - tcpmon.ini, utc.app.json, telemetry.ASM-WindowsDefault.json
I replaced tcpmon.ini with a clean version from another computer and gather from other forums that the other two can be ignored for now.

And last night I reset Windows Update components (https://support.microsoft.com/en-us/kb/971058) which looked like it had worked but sadly not.

I've gone round a few circles.....any help would be greatly appreciated

I have attached a compressed CBS.log - the CBS folder seems too large to attach

Cheers
Johnson
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
Computer type
Laptop
Computer Manufacturer/Model Number
Dell XPS 1640
OS
Windows 7 Home Premium 64bit
Antivirus
Avast
Any one got anything on this one? I see quite a few others with the same error number but not sure if it's the same cause.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
Computer type
Laptop
Computer Manufacturer/Model Number
Dell XPS 1640
OS
Windows 7 Home Premium 64bit
Antivirus
Avast
The SFC errors can be ignored - they are caused by an MS coding error that has no effect on the system (they have promised to fix it 'real soon now' ;) )

We need to see the other logs in the CBS folder as well.
Please post the CheckSUR.log file - it's probably going to be the most useful
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Cheers Noel
I actually got this sorted elsewhere just a moment ago - there was an issue that required me adding a file to the Manifests folder.
Not sure what that was myself, but it worked!
Now it's all good
Thanks for getting back to me.
Johnson
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
Computer type
Laptop
Computer Manufacturer/Model Number
Dell XPS 1640
OS
Windows 7 Home Premium 64bit
Antivirus
Avast
Sorry it took so long - I've been offline for most of the past week.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
No problem at all!

Cheers
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
Computer type
Laptop
Computer Manufacturer/Model Number
Dell XPS 1640
OS
Windows 7 Home Premium 64bit
Antivirus
Avast
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