windows update error code 80080005 windows 7 64 bit

[NoelDP]

First off, please adjust the Windows update settings this way -

Open Windows Update
click on Change Settings
select 'Never check for updates' in the dropdown - click OK
Exit Windows Update
now go back to Windows Update
Click on Change Settings
Select 'Install Updates Automatically'
Click OK
now try manually checking for updates.

you still get an error - at exactly what point in the process do you get it?

If

 

[carling43]

Hi Noel,

I am at work at the moment, however , I will try this as soon as I get home later.
I have tried changing the settings as you have described, to no avail (on previous attempts, this was one of the suggestions). I will try it when I get home and see if I can see where in the process the error shows up.

Thank you.

 

[carling43]

Hi Noel,

I tried your suggestion, and it did the same thing. As soon as I click on "install updates automatically" and click on 'ok' (after following your steps for never checking, etc)
it starts checking, I can't check manually, then it goes to the 80080005 error, I really can't tell you at what point in the process, since it appears that it is checking for the updates. the horizontal bar appears, with the green bar that moves across the screen. I don't know if it matters, but, all the boxes are 'ticked' under the windows update page. (Where I select to install updates automatically, download updates but let me choose, etc).. The boxes underneath that are ticked are:

Recommended updates
Who can install updates
Microsoft update
Software notifications.

I hope this makes sense.

Jim

 

[NoelDP]

That makes perfect sense - thanks for the detail!

It sounds as if your SoftwareDistribution folder may be corrupted - perhaps its permissions are screwed, or some folders have been mistakenly marked as read-only....

Please run the following commands one at a time - I ONLY need to know the number of files and directories found n the final summary, not the detail.... (each will take

DIR C:\Windows /AR /S
DIR C:\Windows\SoftwareDistribution /AR /S
DIR C:\Windows\System32 /AR /S
DIR C:\Windows\System32\Catroot2 /AR /S
DIR C:\Windows /AH /S
DIR C:\Windows\SoftwareDistribution /AH /S
DIR C:\Windows\System32 /AH /S
DIR C:\Windows\System32\Catroot2 /AH /S


The results may give me a clue if what's amiss.

 

[carling43]

Hi Noel,

Here you go.. I sure wish I knew what all this meant!! lol

Thank you.

DIR C:\Windows /AR /S 277 Files, 33 Directories

DIR C:\Windows\SoftwareDistribution /AR /S Volume in drive C has no label. File not found (volume Serial number is 141C-91B2)


DIR C:\Windows\System32 /AR /S 3 Files, 0 Directories

DIR C:\Windows\System32\Catroot2 /AR /S Volume in drive C has no label (volume serial number is 141C-91B2)

DIR C:\Windows /AH /S 852 Files, 354 Directories

DIR C:\Windows\SoftwareDistribution /AH /S Volume in drive C has no label. File not found (volume Serial number is 141C-91B2)

DIR C:\Windows\System32 /AH /S 277 Files, 33 Directories

DIR C:\Windows\System32\Catroot2 /AH /S Volume in drive C has no label. File not found (volume Serial number is 141C-91B2)

 

[NoelDP]

The number of hidden and read-only siles in the Windows structure is a little high - perhaps we'd better take a closer look and see where and what they are.

Please run the following commands,

DIR C:\Windows\System32 /AH /S >>%userprofile%\desktop\nplist.log
DIR C:\Windows\System32 /AR /S >>%userprofile%\desktop\nplist.log

This will create a new file on your desktop - nplist.log - please attach it to your reply.

 

[carling43]

Hi Noel,

Here you go..

When I copied the 2nd one, nothing appeared. Should this have created two log files? (just the nplist appeared)

Thank you.

 

[NoelDP]

The >> in the commands implies that the output is appended if the file exists - so both commands output to the same file

The System32 structure is fine so far as I can tell - the fun stuff starts now....

Please run the following commands, and upload the new file (which may be quite large!)

DIR C:\Windows /AH /S >>%userprofile%\desktop\nplist2.log
DIR C:\Windows /AR /S >>%userprofile%\desktop\nplist2.log

 

[carling43]

Hi Noel,

Thank you for explaining the ">>". I'm keeping track of this stuff
I am now at work, however, I will send that as soon as I get home.

Thank you once again, I really appreciate your help with this!

 

[carling43]

Sorry Noel, I wasn't looking in the right spot..

Here it is...

 

[carling43]

Hi Noel,

I just wanted to let you know that I posted 'nplist2.log' as requested. I am home today, due to a lovely snow storm hitting our area, so, if you have any questions, I will be available to respond reasonably quickly. No rush at all..

Cheers,

Jim

 

[NoelDP]

Sorry - I mislaid my power supply, so I'm playing catchup at present.
Back later...

 

[carling43]

lol, no worries at all..

Thank you

 

[NoelDP]

Finally caught up so I can concentrate on some of the knottier ones

I can't see anything obviously amiss in those listings.

There are slight anomalies in the C:\Windows\ServiceProfiles\LocalService folder - where you have 94 files showing as hidden (I have less than 30) - and the C:\Windows\System32\config folder (100/70)

I'm also a little puzzled as to why co many oem*.inf files are tagged as hidden - although I can't see it causing any problems.

Please upload the Windows System and Application Event logs so I can take a look - it may help isolate your problem.


To do this
run the following commands in an Elevated Command Prompt, (to copy them to the desktop) then compress and upload the copies.

COPY C:\Windows\System32\winevt\Logs\application.evtx %userprofile%\desktop\apps.evtx
COPY C:\Windows\System32\winevt\Logs\System.evtx %userprofile%\desktop\Sys.evtx

 

[carling43]

Hi Noel,

on both of these, what copied to the desktop was the following:

MMC could not create the snap-in

MMC could not create the snap-in. The snap-in might not have been installed correctly.

Name: Event Viewer
CLSID:FX:{b05566ad-fe9c-4363-be05-7a4cbb7cb510}

This was the same on both events.

Thank you.

Jim

 

[NoelDP]

That would only happen if you attempted to open the files - not simply copy or compress them.

 

[carling43]

Hmmm,

Okay, I copied each one in to the command prompt, it created the folders on the desktop, I compressed them. Note on each, (before compression), it has a red circle with a "X" and a yellow triangle with a exclamation mark. I did compress them and have attached. I hope it works this time..

So sorry.

 

[NoelDP]

Unfortunately, both files are corrupted - I'll have to see if I can work out a way to read what's there.

 

[carling43]

Is it something I'm doing wrong Noel? Or, are they corrupted before I copy them to the desktop?

 

[NoelDP]

I think it's the originals that are corrupted - possibly by a broken service
I don't think I'll be able to pull anything sensible out of the data left, and they aren't much use to you as they are anyhow (and may be causing further problems) so we should delete them.
I'm just trying to work out how best to do it - there is no simple article available that I can see.
Please run the following commands, and we'll see what the Event services are actually doing, so we can decide how to approach it.

SC QUERYEX EVENTLOG
SC QUERYEX WINMGMT
SC QUERYEX WECSVC
SC QUERYEX SCHEDULE
SC QUERYEX HTTP

post the results.