Solved Windows7 SP1 Installation Failures

[DShuck]

Hello:

I have two computers running the latest version of Windows 7 Ultimate (x64). This week I have been trying to get them to accept the Win7 SP1 update and they consistanty fail. I continue to receive the following error message:

Windows 7 Service Pack 1 for x64-based Systems (KB976932)

Installation date: ‎2/‎28/‎2011 11:29 PM

Installation status: Failed

Error details: Code 80073712

Update type: Important

More information:
What's included in Windows 7 Service Pack 1 (SP1)

Help and Support:
Support for Windows 7 technical problems and troubleshooting

I followed the info in the two Links above and insured that the "System Update Readiness Tool" (SURT) for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2, was properly installed.

I then ran the SFC / SCANNOW tool several times and found several files that could not be repaired by SFC.exe. I also noticed that at least one of those errors was listed on the CBS.Log Kb, and in theory it should have been repaired but it has not.

These errors are typically listed in the %systemroot%\Logs\CBS\CBS.log file or in the CBS.persist.log file.

• 0x80070002 ERROR_FILE_NOT_FOUND
• 0x8007000D ERROR_INVALID_DATA
• 0x800F081F CBS_E_SOURCE_MISSING
• 0x80073712 ERROR_SXS_COMPONENT_STORE_CORRUPT
• 0x800736CC ERROR_SXS_FILE_HASH_MISMATCH
• 0x800705B9 ERROR_XML_PARSE_ERROR
• 0x80070246 ERROR_ILLEGAL_CHARACTER
• 0x8007370D ERROR_SXS_IDENTITY_PARSE_ERROR
• 0x8007370B ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME
• 0x8007370A ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_VALUE
• 0x80070057 ERROR_INVALID_PARAMETER
• 0x800B0100 TRUST_E_NOSIGNATURE
• 0x80092003 CRYPT_E_FILE_ERROR
• 0x800B0101 CERT_E_EXPIRED
• 0x8007371B ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE

Is there a way to force the "SURT" run "manually" and if not what other tools should be tried?

Are there any other known causes for SP1 install failures?

 

[DShuck]

Windows7 SP1 Installation Failures Continue, March 9, 2011

Hello:

I have tried to perform the installation of Windows7 SP1 numerous times and it always fails. I have included the failure error message below. I have performed all of the recommended options detailed withing the errormessage. All attempts have taken place ina "CLEAN_BOOT" environment or from withing "SAFE-MODE, with Networking". All system readiness applications & patches have been successfully installed and yet There are no firewalls or any other 'start-up files" running during these attempts and despite repeated the install continues to FAIL. posts on the Internet Microsoft has thus far chosen not to address this problem. I have found numerous posting by users with similar problems. HAS ANYONE FOUND A CURE FOR THIS???

Windows 7 Service Pack 1 for x64-based Systems (KB976932)

Installation date: ‎3/‎7/‎2011 11:00 PM

Installation status: Failed

Error details: Code 80073712

Update type: Important

Windows 7 Service Pack 1 is a recommended collection of updates and improvements to Windows that are combined into a single installable update. The service pack can help make your computer safer and more reliable. A typical installation will take about 30 minutes to complete, and you will have to restart your computer about halfway through the process.

More information:
What's included in Windows 7 Service Pack 1 (SP1)

Help and Support:
Support for Windows 7 technical problems and troubleshooting



Here is a listing of my System Info:

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DOUG-PC
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv7 Notebook PC
System Type x64-based PC
Processor AMD Turion(tm) X2 Ultra Dual-Core Mobile ZM-82, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.49, 8/17/2009
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name Doug-PC\Doug
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.75 GB
Available Physical Memory 1.95 GB
Total Virtual Memory 7.65 GB
Available Virtual Memory 5.69 GB
Page File Space 3.91 GB
Page File C:\pagefile.sys

 

[DShuck]

Hello;

I still have been unable to install the Windows 7 SP1 even though I have conscientiously followed all of the posted directions and I am fully compliant with all of the KB prerequisites posted in the Microsoft KB. I am not sure what they did to this SP but I have never had a problem like this with a SP.

Is there an an administrators version of this SP where it can be brute forced to completion???

:mad2d)

 

[Orbital Shark]

Hi,

You could try downloading the Standalone Installer and running it as Administrator (right-click).

That may force it into submission but there's no guarantee. Since you've had no luck so far it's well worth a try.


OS

 

[Orbital Shark]

Also, if you have the bandwidth and an unlimited internet package I's recommend the Wave1 ISO.

It's nearly 2GB hence my first statement

 

[Bill2]

Also, if you have the bandwidth and an unlimited internet package I's recommend the Wave1 ISO.

It's nearly 2GB hence my first statement

Why wave1?

 

[niemiro]

Hello!

Please copy your entire C:\Windows\Logs\CBS folder to your Desktop, right click on it > Sent to > Compressed (zipped) folder.

I may be needing most/all logs from that folder. Please upload it here.

Thanks!

Richard

 

[Orbital Shark]

Also, if you have the bandwidth and an unlimited internet package I's recommend the Wave1 ISO.

It's nearly 2GB hence my first statement

Why wave1?

It would seem to be the most comprehensive download @ newrly 2GB and it's still early for me

Scrap that idea, you want windows6.1-KB976932-X64.exe
http://www.microsoft.com/genuine/do...FamilyId=c3202ce6-4056-4059-8a1b-3a9b77cdfdda

 

[Bill2]

Also, if you have the bandwidth and an unlimited internet package I's recommend the Wave1 ISO.

It's nearly 2GB hence my first statement

Why wave1?

It would seem to be the most comprehensive download @ newrly 2GB and it's still early for me

Scrap that idea, you want windows6.1-KB976932-X64.exe

Wave1 is larger than wave0 because it includes additional languages, for an english language person (as the OP seems to be), wave0 is sufficient.

 

[DShuck]

Windows 7 SP1 Installation Failures

Hello!

Please copy your entire C:\Windows\Logs\CBS folder to your Desktop, right click on it > Sent to > Compressed (zipped) folder.

I may be needing most/all logs from that folder. Please upload it here.

Thanks!

Richard

Hi Richard

In your message above you had asked that upload my compressed CBS Folder "here", so here it is. BTW- I continue to get the following error whenever I try to run SP1,even running in SafeMode, ERROR_SXS_COMPONENT_STORE_CORRUPT(080073712).

I have tried running the SP1 Update in the Windows Update Mode as well as in the Standalone Installer Mode, neither works. My last attempt was in SafeMode using "7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso" that also failed.

I am running in Administrator mode. All Microsoft System "Updates" with the exception of the SP1 Update, have & continue to install sucessfully.

Thanks!
Doug

 

[niemiro]

Hello!

Please copy your entire C:\Windows\Logs\CBS folder to your Desktop, right click on it > Sent to > Compressed (zipped) folder.

I may be needing most/all logs from that folder. Please upload it here.

Thanks!

Richard

Hi Richard

In your message above you had asked that upload my compressed CBS Folder "here", so here it is. BTW- I continue to get the following error whenever I try to run SP1,even running in SafeMode, ERROR_SXS_COMPONENT_STORE_CORRUPT(080073712).

I have tried running the SP1 Update in the Windows Update Mode as well as in the Standalone Installer Mode, neither works. My last attempt was in SafeMode using "7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso" that also failed.

I am running in Administrator mode. All Microsoft System "Updates" with the exception of the SP1 Update, have & continue to install sucessfully.

Thanks!
Doug

Hello Doug!

I see the problem! Thanks for uploading those logs!

Here is a section of your CBS.log:

2011-03-29 02:46:21, Info                  CSI    00000229 Manifest hash for component [ml:280{140},l:200{100}]"amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_71317de3234b2af0" does not match expected value. 
 Expected:{l:32 b:e010559ee3a78f98aca4b4f69764c819a05ced85b48ddeca67fb1900e1bc34d2}
 Found:{l:32 b:04ec731086f5b59828a6e6e49c8ec28168dbd5fa3cdfbe090771b79511b77d80}.
2011-03-29 02:46:21, Info                  CSI    0000022a Looking for manifest in Backup Dir...
2011-03-29 02:46:21, Error                 CSI    0000022b (F) Unable to load manifest for component [ml:280{140},l:200{100}]"amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_71317de3234b2af0"[gle=0x80004005]
2011-03-29 02:46:21, Error                 CSI    0000022c@2011/3/29:06:46:21.895 (F) d:\w7rtm\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  FileHashMismatch on resource [127]"\winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_71317de3234b2af0.manifest"[gle=0x80004005]
2011-03-29 02:46:22, Error                 CSI    0000022d (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #3311391# from CCSDirectTransaction::OperateEnding at index 113 (0x0000000000000071) of 256 (0x0000000000000100) operations, disposition 0[gle=0xd015001a]
2011-03-29 02:46:23, Error                 CSI    0000022e (F) HRESULT_FROM_WIN32(14098) #3243044# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x4c82010, mp = @0x4c82810, disp = 0)[gle=0x80073712]
2011-03-29 02:46:23, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2011-03-29 02:46:23, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2011-03-29 02:46:23, Info                  CSI    0000022f@2011/3/29:06:46:23.152 CSI Transaction @0x3092c0 destroyed
2011-03-29 02:46:23, Info                  CBS    Perf: Resolve chain complete.
2011-03-29 02:46:23, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2011-03-29 02:46:23, Error                 CBS    Failed to process Multi-phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2011-03-29 02:46:23, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, status: 0x80073712, failure source: Resolve, start state: Absent, target state: Staged, client id: SP Coordinater Engine
2011-03-29 02:46:23, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-03-29 02:46:23, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2011-03-29 02:46:23, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2011-03-29 02:46:24, Info                  CBS    Reboot mark refs: 0
2011-03-29 02:46:24, Info                  CBS    SQM: Reporting package change for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: SP Coordinater Engine, initiated offline: False, execution sequence: 361, first merged sequence: 361
2011-03-29 02:46:25, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457923, sample type: Standard
2011-03-29 02:46:25, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2011-03-29 02:46:25, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Absent, original: Absent, target: Staged, status: 0x80073712, failure source: Resolve, failure details: "(null)", client id: SP Coordinater Engine, initiated offline: False, execution sequence: 361, first merged sequence: 361
2011-03-29 02:46:25, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2011-03-29 02:46:25, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2011-03-29 02:46:25, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2011-03-29 02:46:26, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457924, sample type: Standard
2011-03-29 02:46:26, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2011-03-29 02:46:26, Info                  CBS    Enabling LKG boot option
2011-03-29 02:46:26, Info                  CBS    Restored system sleep block state: 0x80000000
2011-03-29 02:46:26, Info                  CBS    SPI: Error callback - 0x80073712
2011-03-29 02:46:26, Info                  CBS    Exec: Processing complete.  Session: 30141909_1299880518, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2011-03-29 02:46:26, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2011-03-29 02:46:26, Info                  CBS    Session: 30141909_1299880518 finalized. Reboot required: no [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2011-03-29 02:46:26, Error                 CBS    SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x80073712
2011-03-29 02:46:26, Error                 CBS    SPI: (CSPICbsClient::ChangeState:519)Failed to finalize CBS session to install package hr=0x80073712
2011-03-29 02:46:26, Error                 CBS    SPI: (CSPCInstallTask::Execute:1010)Failed to install package with identity Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 hr=0x80073712
2011-03-29 02:46:26, Info                  CBS    SPI: Reporting Failed package event
2011-03-29 02:46:26, Error                 CBS    Cannot finalize a session that has been finalized. [HRESULT = 0x800f0842 - CBS_E_SESSION_FINALIZED]
2011-03-29 02:46:26, Info                  CBS    Session: 30141909_1299880518 finalized. Reboot required: no [HRESULT = 0x800f0842 - CBS_E_SESSION_FINALIZED]
2011-03-29 02:46:26, Error                 CBS    SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x800f0842
2011-03-29 03:00:54, Info                  CBS    SPI: Deleting directory: C:\16fdfe64645d427eac114cd158b4d1\ddbbb57adc9de191abb6fdced33f\e14078407263f89f3aeb.  ret=0
2011-03-29 03:00:54, Error                 CBS    SPI: (CSPInstall::Install:1583)Failed executing Install task hr=0x80073712
2011-03-29 03:00:54, Info                  CBS    SPI: Ending SP Installation
2011-03-29 03:00:54, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x80073712
2011-03-29 03:00:54, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x80073712
2011-03-29 03:00:54, Info                  CBS    SPI: Reporting Failed event
2011-03-29 03:10:55, Info                  CBS    Reboot mark refs incremented to: 1
2011-03-29 03:10:55, Info                  CBS    Scavenge: Starts
2011-03-29 03:10:55, Info                  CSI    00000230@2011/3/29:07:10:55.337 CSI Transaction @0x308870 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"

The error is because a .manifest file is corrupt:

  FileHashMismatch on resource [127]"\winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_71317de3234b2af0.manifest"[gle=0x80004005]
2011-03-29 02:46:22, Error                 CSI    0000022d (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #3311391# from CCSDirectTransaction::OperateEnding at index 113 (0x0000000000000071) of 256 (0x0000000000000100) operations, disposition 0[gle=0xd015001a]

Your System Update Readiness Tool run also picked up a second error:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 11.0
2011-03-28 21:46

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_71317de3234b2af0.manifest    amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_71317de3234b2af0    
(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\x86_policy.9.0.microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_f47e1bd6f6571810.manifest    x86_policy.9.0.microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_f47e1bd6f6571810    

Summary:
Seconds executed: 891
 Found 2 errors
  CSI Manifest Failed Catalog Check Total count: 2

Unavailable repair files:
    winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16695_none_71317de3234b2af0.manifest
    winsxs\manifests\x86_policy.9.0.microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_f47e1bd6f6571810.manifest

So, hopefully, we will repair those two corrupt .manifest files, and SP1 will install successfully.

Please download the attached Packs.zip, and extract both files into C:\Windows\Temp\CheckSur\WinSxS\Manifests .

Create the above directory if it does not already exist.

Rerun the System Update Readiness Tool. If you have absolutely lost the installer, look in your Downloads folder, otherwise re-download it from here: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Restart your computer, upload me a copy of C:\Windows\Logs\CBS\CheckSUR.persist.log and re-try SP1.

Thanks!

Richard

 

[DShuck]

Windows 7 SP1 Installation Failures

Hi Richard!

I found that the folder that you wanted me to create already exists in my Temp Dir. I have included a zip file of that folder and the files contained therein. So my questions is, what do we do with those existing files, if anything???

Additionally, if I am reading your post correctly you wanted me to create that folder and to rerun the Readiness Tools again, is that correct? I had just run that file prior to sending you the first zip file. Will the readiness tools send files to that folder by default or do i have to do something else. I noticed that the existing files all has 2009 dates.

Regards,
Doug

 

[DShuck]

Windows 7 SP1 Installation Failures

Hi

Well things just went from bad to worse. After installing the files and trying to run the System Update Readiness Tool I am now receiving the following error; Installer encountered an error:0x80040154 - Class not registered.

I tried running the sfc /scannow app but that did not correct the problem. My System restore function now also dos not work. All this while running with no firewall or antivirus software running and in a Clean Boot config.

Any ideas?

 

[niemiro]

Hello!

I am sorry to hear that. Can you please copy to Desktop, zip up, and upload C:\Windows\Logs\CBS\CBS.log?

Thanks!

Richard

 

[DShuck]

Windows 7 SP1 Installation Failures

Hi Richard

Sorry for the delay but my system crashed (hardware issue) and I had to wait on a part. Attached is the file that you requested.

DOUG

 

[DShuck]

Windows 7 SP1 Installation Failures

Hi Richard

Are you still around??? If not can anyone else HELP???

Doug

 

[DShuck]

Windows 7 SP1 Installation Failures

Hi

Is it possible to create a Win7 bootable disk with SP1 on it, that would allow one to simply run SP1 from there???

 

[Orbital Shark]

Hi.

I believe you're looking for

http://www.sevenforums.com/tutorial...ows-7-sp1-into-installation-dvd-iso-file.html

 

[DShuck]

Windows 7 SP1 Installation Failures

Hi

Thanks! Using Slipstream assumes that I am installing Win 7 & SP1 together, right? However, in this case Win 7 is already installed and all I want to do is to install SP1. The problem that I have is that SP1 will not install while I am running my currently Win 7 instance (even in safe mode) so i want to force it by installing from a bootable instance of Win 7 (but not install Win 7), does that make sense and can it be done?

 

[Orbital Shark]

You may want to try the following steps

1. http://www.sevenforums.com/tutorial...ows-7-sp1-into-installation-dvd-iso-file.html
2. http://www.sevenforums.com/tutorials/3413-repair-install.html

This theoretically means that you will be Upgrading your current Windows 7 to Windows 7 SP1 without losing your user files.