SFC /SCANNOW Command - System File Checker

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  1. yaip
    Posts : 3
    Win 7 Pro x64
       New #660

    actually, nothing happened. the icons remained the same - a windows 95 look. however, i found this on this site - System Restore I guess this is the right way to solve my problem. It happened when Windows Update ran and then I rebooted the machine.
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  3. Brink
    Posts : 72,046
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       New #661

    Ah, ok. Yes, a system restore using a restore point dated before this should sort it for you. :)
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  4. Jonathanhidayat
    Posts : 4
    windows 7 home premium 64bit
       New #662

    Hi I am also having problem with sfc scannow, I am not sure how to read the data, but apparently sfc scannow could not fix some problems. I have attached the reading from my scan, I have scanned quite a few times in the past hour, but still could not resolve the problem. I am beginning to think that i have to do it manually. However I don't know what to re install.

    I am having some freezing issues, it could take up to more than 1 minute, usually happens when I am using google chrome, looking for documents, clicking for properties on icon at desktop, pressing the start menu, refreshing, and also when pressing ctrl alt del to bring out the task manager, basically right clicking anything would also takes a long time to open. I researched a bit about it on the internet and it seems that my explorer.exe is having problems. Which leads me to do sfc /scannow, but it is still not fixed. Would it be possible for me to get your help? Further instructions on what need to be done will be great.

    ps: For additional details, I am running windows 7 home premium 64 bit.
    SFC /SCANNOW Command - System File Checker Attached Files
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  5. Brink
    Posts : 72,046
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       New #663

    Hello Jonathan, and welcome to Seven Forums.

    From your logs, these are the corrupted files below.

    Code:
    2014-09-30 16:35:27, Info                  CSI    000003a7 [SR] Cannot repair member file [l:24{12}]"HelpPane.exe" of Microsoft-Windows-Help-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 
 
2014-09-30 16:35:28, Info                  CSI    000003a9 [SR] Cannot repair member file [l:14{7}]"msi.dll" of Microsoft-Windows-Installer-Engine, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 
 
2014-09-30 16:35:28, Info                  CSI    000003aa [SR] Cannot repair member file [l:28{14}]"jphone.browser" of NetFx-ASPNET_REGBROWSER_FILES, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 
 
2014-09-30 16:35:28, Info                  CSI    000003ac [SR] Cannot repair member file [l:22{11}]"msimain.sdb" of Microsoft-Windows-Application-Experience-Mitigations-C2, Version = 6.1.7601.17571, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 
 
2014-09-30 16:35:28, Info                  CSI    000003ae [SR] Cannot repair member file [l:24{12}]"bthprops.cpl" of Microsoft-Windows-BTH-USER, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 
 
2014-09-30 16:35:28, Info                  CSI    000003af [SR] Cannot repair member file [l:28{14}]"jphone.browser" of NetFx-ASPNET_REGBROWSER_FILES, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 
 
2014-09-30 16:35:29, Info                  CSI    000003b1 [SR] Cannot repair member file [l:14{7}]"msi.dll" of Microsoft-Windows-Installer-Engine, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 
 
2014-09-30 16:35:29, Info                  CSI    000003b2 [SR] This component was referenced by [l:160{80}]"Package_41_for_KB2918614~31bf3856ad364e35~amd64~~6.1.1.4.2918614-119_neutral_GDR"
 
 
2014-09-30 16:35:29, Info                  CSI    000003b5 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\windows\System32"\[l:14{7}]"msi.dll"; source file in store is also corrupted
 
 
2014-09-30 16:35:29, Info                  CSI    000003b7 [SR] Cannot repair member file [l:22{11}]"msimain.sdb" of Microsoft-Windows-Application-Experience-Mitigations-C2, Version = 6.1.7601.17571, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 
 
2014-09-30 16:35:29, Info                  CSI    000003b8 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2492386~31bf3856ad364e35~amd64~~6.1.1.0.2492386-4_neutral_GDR"
 
 
2014-09-30 16:35:29, Info                  CSI    000003bb [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\windows\apppatch"\[l:22{11}]"msimain.sdb"; source file in store is also corrupted
 
 
2014-09-30 16:35:29, Info                  CSI    000003bd [SR] Cannot repair member file [l:24{12}]"bthprops.cpl" of Microsoft-Windows-BTH-USER, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 
 
2014-09-30 16:35:29, Info                  CSI    000003be [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
 
 
2014-09-30 16:35:29, Info                  CSI    000003c1 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\windows\SysWOW64"\[l:24{12}]"bthprops.cpl"; source file in store is also corrupted
 
 
2014-09-30 16:35:29, Info                  CSI    000003c3 [SR] Cannot repair member file [l:24{12}]"HelpPane.exe" of Microsoft-Windows-Help-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    If you like, you could try doing a system restore using a restore point dated before you had these issues to hopefully undo and fix them.
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  7. Jonathanhidayat
    Posts : 4
    windows 7 home premium 64bit
       New #664

    I don't have the option for system restore as apparently my computer was full of virus before this, and I was not able to save a restore point. It was only after it got worse that I started cleaning up my computer and trying to fix things here and there.

    So is there a manual fix to these problems that I could do?
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  8. Brink
    Posts : 72,046
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       New #665

    Since viruses are/were involved, it may be best to do a clean install of Windows to be safe.
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  9. Jonathanhidayat
    Posts : 4
    windows 7 home premium 64bit
       New #666

    So all the corrupted files can be replaced by the files from my Windows disk? I just put in my windows disk and re install everything, following step 3 from this guide? Just a question, will I lose my data in the process?
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  11. Brink
    Posts : 72,046
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       New #667

    I'd always recommend to back up anything that you do not want to lose to be safe.

    You could try and replace them with a copy from an equally updated Windows installation disc, but I'd recommend to do a clean install since you are dealing with viruses. It's about the only way to make sure that you have a clean safe system.
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  12. Jonathanhidayat
    Posts : 4
    windows 7 home premium 64bit
       New #668

    Allright, I will try to back up everything first and see how it goes, probably I will do a clean install like u recommended. Thanks for the help.
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  13. Brink
    Posts : 72,046
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       New #669

    You're welcome. Please let us know how it went.
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