User Profile Service failed the logon. User profile cannot be loaded.

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  1. Posts : 72,043
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       #150

    Hello McScalise, and welcome to Seven Forums. :)

    You do not need to delete the key renamed with .bak at the end unless you just wanted to, but it's no longer needed if the profile is working properly now. I just opted to leave it there in the tutorial incase you may need it to undo the steps if it didn't work well using the other key.
      My Computer


  2. Posts : 2
    Windows 7
       #151

    Hi,

    I have resolved this issue i was having using Option 1, and am now able to log in to my main account.

    However, none of the files i had on my desktop are showing, but i can see the files i had before in the user under

    C:\Users\James

    It seems to have created another user file under C:\ titled James.James-PC which i can view my files in?

    (On the log on screen it only shows the James user and the Guest account)

    Any ideas?

    Thanks
      My Computer


  3. Posts : 72,043
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       #152

    Hello James, and welcome to Seven Forums. :)

    It sounds like you or it created a new user profile folder somehow for your account.

    If you like, you can safely copy back the files you wanted from the other folder to the new one.
      My Computer


  4. Posts : 2
    Windows 7
       #153

    Ah ok, thanks!

    Copied most of my files across, is there a way to copy my bookmarks etc across? Not sure if i can access them via the C:\Users folder?

    Stupidly i hadnt backed them up to Chrome, not the end of the world if i cant though

    Cheers
      My Computer


  5. Posts : 1
    Windows 7 Home Premium 64bit
       #154

    I have a ProfileList anomaly!!


    Hi! After an AVG update, I began receiving this same error message when logging into my profile, which is the only profile I have with admin privileges. Here is the issue with my ProfileList that I haven't found addressed in the tutorial:

    In the ProfileList, I have two S-1-5 accounts with the same number but that refer to two different user profiles.
    One account has the .bak at the end. This refers to the admin account that is corrupted. The other refers to the temporary account I'm using to access my computer.

    So far, I've tried to access the built in administrator through the command prompt, but each time I try to make any of the recommended changes it asks me to sign in with the corrupt account profile which always fails.

    I also performed a system restore, but that didn't solve any of the issues.

    Any guidance is greatly appreciated!!! Thank you!
    Last edited by Jessie; 11 Jul 2015 at 20:26. Reason: Forgot to mention the restore
      My Computer


  6. Posts : 72,043
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       #155

    Hello Jessie, and welcome to Seven Forums.

    See if you may be able to enable the built-in Administrator account using one of the other options in the "In Preparation" section.
      My Computer


  7. Posts : 759
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #156

    Hi, Brink,
    Please see the tutorial 7 point. You have said the solution to a user profile with one .bak file. But what to do , if the registry contains, one long s-1-5 key without a .bak. Does that mean, that the user profile is not corrupted?
    Is the .bak, (usually denotes duplicate created) the sign of corruption in the user profile. Please provide solution
    I ask this query because, i get error 1530 user profile , error messages containing registry leaks while closing down the pc
    Attached Thumbnails Attached Thumbnails User Profile Service failed the logon. User profile cannot be loaded.-avastsvcexelog.png  
    Last edited by jraju; 10 May 2018 at 23:00.
      My Computer


  8. Posts : 759
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #157

    here is the screen shot of registry containing the S-1-5 without .bak extension. Are the values in the right side shows any corruption. Only one item, extends ,that could not be print screened.
    Attached Thumbnails Attached Thumbnails User Profile Service failed the logon. User profile cannot be loaded.-profilelistnew.png  
      My Computer


  9. Posts : 759
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #158

    Hi, expecting reply from Brink,

    There is instructions to fix corrupted user profile, by creating a new user account and then log on to another account to copy the contents of mydoucments without ntuser*. files (3files). But, after enabling folder options to show all files, and copying, i do not find the new user account,(as i have not logged in to the new account). How then copy it . please
    If suppose, i just log in to the new user acccount, corrupt ntuser files also get copied resulting in the old corrupted profiles being copied again.
    Is there any way out, please
      My Computer


  10. Posts : 72,043
    64-bit Windows 11 Pro for Workstations
    Thread Starter
       #159

    Hello jraju, :)

    If the method in the tutorial is unable to repair the profile of your user account, then it would be better to create and use a new account instead. Trying to copy the old profile over to the new one is very problematic and not reliable.

    You will be able to copy over any files you wanted to keep to the new profile, and create new shortcuts for any programs if needed. You will have to manually change your settings to what you want though.
      My Computer


 
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