User Profile Service failed the logon. User profile cannot be loaded.

Moegs · 11 Mar 2014

Thanks pres pol. I'll try that and let you know if it works.

Computer0304 · 18 Apr 2014

Thank you Brink. It fixed my admin account! Hurray! My first actual repair on a computer! For some random reason though, my admin account worked in safe mode so I did the regedit in there. (Well because it was my first problem I encountered on my PC)

Brink · 18 Apr 2014

Computer0304 said:

Thank you Brink. It fixed my admin account! Hurray! My first actual repair on a computer! For some random reason though, my admin account worked in safe mode so I did the regedit in there. (Well because it was my first problem I encountered on my PC)

Glad it could help. :)

bascotie · 28 Apr 2014

I've done this fix for a dozen or more people so far. It seems to be happening more often which is kind of weird (I don't think the customers are corrupting their profile, I think it has something to do with windows update possibly).

Problem is, abou 3-4 of those people have come back to me saying the issue has come back (in some cases after a month, others after a few months). Any idea why this might be? I was thinking it might be because I didnt set RefCount and State to 0 on a couple of them, would this cause it to come back?

Brink · 28 Apr 2014

Hello Bascotie,

The RefCount and State values set to 0 just to make sure it's set to the default setting.

Usually this corruption is caused by user error by renaming or moving the user profile folder. If it keeps happening, then it may be best to create a new user account to use instead, or reinstall Windows if that doesn't help.

bascotie · 28 Apr 2014

Thanks Brink, I was thinking the same thing. In fact, on my most recent customer's computer I set up a new account just in case. This particular customer reported the issue happening after seeing the "Configuring windows" message when trying to login. I'm thinking that may have been caused by Windows update as all my customers say they've never touched the user profile or done anything differently

Brink · 28 Apr 2014

Yeah, I agree. "Configuring windows" is usually for an update.

MoacirB · 19 May 2014

Hi, I've been having the same problem, but none of the recommendations work. Can anybody help me? It does not create a new user (when I click, nothing happens, as if it was blocked), changing the User profile on Registry Edit (whose path was wrong, by the way) doesn't work. When I try to start using a restore point, it stops and tells it is impossible to continue with the operation. I'm using the Administrator account now, and though I can access my files, I can't run various programs (including the Office ones).

Brink · 19 May 2014

Hello Moacir, and welcome to Seven Forums.

Since you have access, I would recommend to back up anything that you do not want to lose to be safe.

With that many issues, you might consider doing a clean install of Windows. You might also do a full scan of your system with a program like Malwarebytes Free to help make sure that your system is clean.

MoacirB · 19 May 2014

Thanks Brink. The scan detected 2 threats, but no progress after deleting them. I did the backup, but while I can't fix the problem, I am concerned whether it's safe to use my passwords on internet or not. That was so unexpected, I left the laptop perfectly working and, a week later, when I turned on, it was all messed up... And I noticed that when I was running a disk defraggment, this EFI\MICROSOFT\BOOT\BCD failed to defrag (don't know if it's related or not).