Hello Soren, and welcome to Seven Forums.
Since this is a BSOD issue, I would recommend to read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and create a new thread in the BSOD Help and Support forum area to see if we may be able to help with that first. :)
Last edited by Brink; 07 Jun 2014 at 10:47. Reason: added quote
I tried this step by step as shown and everytime i do it keeps telling me that the upgrade was not successful and restores my OS with all its defaults. Does anyone know the reason why?
Hello Dwaine, and welcome to Seven Forums.
It could have failed for a number of reasons. Check to see if anything in the red warning box at the top of the tutorial could be an applicable reason for now. :)
Thanks for the warm welcome
as far as i can see everything is in order. My laptop did not come with a Windows 7 Set up disk so I had to download the software from the internet. I got it from this website: Windows 7 Direct Download Links, Official Disk Images from Digital River and downloaded the X17-58997.iso. I extracted it and followed all instructions but it always fails. Please help because this is my only option as for some reason HP Recovery won't let me reset to factory default.
In that case you may need to do a clean install instead.
Be sure to back up anything that you do not want to lose first. You can use the same ISO to do this with.
Clean Reinstall - Factory OEM Windows 7
this hard drive i've currently got is a clone of my old one and i wanted to sort this out before adding anything onto it. Also do i have to burn it onto a DVD or USB because i've got non at the moment. I do however have it on an external hard drive. Would that work to?
I would recommend to create a bootable USB with the ISO file since it would be faster.
Windows 7 USB/DVD Download Tool
OK well i'm gonna have to try and do that tomorrow
i'll get back to you with the results
thank you
Hi again, thankfully it worked and now i'm restoring all my programs. Unfortunately this brought up a new problem. After some research i found to do this it would be best to keep the .NET Framework version 4. I'm going to upload the end part of installation logs. can you help me please?
Code:Action: Performing Action on Exe at C:\3389af7b5ddd4afcde26c97c\SetupUtility.exe Launching CreateProcess with command line = SetupUtility.exe /aupause Exe log file(s) : C:\Users\Dwaine\AppData\Local\Temp\dd_SetupUtility.txt Log File C:\Users\Dwaine\AppData\Local\Temp\dd_SetupUtility.txt exists and will be added to the Watson upload list Exe (C:\3389af7b5ddd4afcde26c97c\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Action complete Error 0 is mapped to Custom Error: Wait for Item (clr_optimization_v2.0.50727_32) to be available clr_optimization_v2.0.50727_32 is now available to install Creating new Performer for ServiceControl item Action: ServiceControl - Stop clr_optimization_v2.0.50727_32 ServiceControl operation succeeded! Action complete Error 0 is mapped to Custom Error: Wait for Item (clr_optimization_v2.0.50727_64) to be available clr_optimization_v2.0.50727_64 is now available to install Creating new Performer for ServiceControl item Action: ServiceControl - Stop clr_optimization_v2.0.50727_64 ServiceControl operation succeeded! Action complete Error 0 is mapped to Custom Error: Wait for Item (Windows6.1-KB958488-v6001-x64.msu) to be available Windows6.1-KB958488-v6001-x64.msu is now available to install Creating new Performer for Exe item Created new ExePerformer for Exe item WU Service was already enabled or was running WU Service: EnsureWUServiceIsNotDisabled succeeded Action: Performing Action on Exe at C:\Users\Dwaine\AppData\Local\Temp\Microsoft .NET Framework 4 Client Profile Setup_4.0.30319\Windows6.1-KB958488-v6001-x64.msu Launching CreateProcess with command line = wusa.exe "C:\Users\Dwaine\AppData\Local\Temp\Microsoft .NET Framework 4 Client Profile Setup_4.0.30319\Windows6.1-KB958488-v6001-x64.msu" /quiet /norestart Exe (C:\Users\Dwaine\AppData\Local\Temp\Microsoft .NET Framework 4 Client Profile Setup_4.0.30319\Windows6.1-KB958488-v6001-x64.msu) failed with 0x240006 - (null). PerformOperation on exe returned exit code 2359302 (translates to HRESULT = 0x240006) Action complete Error 0x240006 is mapped to Custom Error: Success Overwrite the current error to S_OK. Wait for Item (SetupUtility.exe) to be available SetupUtility.exe is now available to install Creating new Performer for Exe item Created new ExePerformer for Exe item Action: Performing Action on Exe at C:\3389af7b5ddd4afcde26c97c\SetupUtility.exe Launching CreateProcess with command line = SetupUtility.exe /screboot Exe log file(s) : C:\Users\Dwaine\AppData\Local\Temp\dd_SetupUtility.txt Log File C:\Users\Dwaine\AppData\Local\Temp\dd_SetupUtility.txt exists and will be added to the Watson upload list Exe (C:\3389af7b5ddd4afcde26c97c\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Action complete Error 0 is mapped to Custom Error: Wait for Item (netfx_Core.mzz) to be available netfx_Core.mzz is now available to install Created new DoNothingPerformer for File item No CustomError defined for this item. Wait for Item (netfx_Core_x64.msi) to be available netfx_Core_x64.msi is now available to install Creating new Performer for MSI item Action: Performing Action on MSI at C:\Users\Dwaine\AppData\Local\Temp\Microsoft .NET Framework 4 Client Profile Setup_4.0.30319\netfx_Core_x64.msi Log File C:\Users\Dwaine\AppData\Local\Temp\Microsoft .NET Framework 4 Client Profile Setup_20140611_142952606-MSI_netfx_Core_x64.msi.txt does not yet exist but may do at Watson upload time Calling MsiInstallProduct(C:\Users\Dwaine\AppData\Local\Temp\Microsoft .NET Framework 4 Client Profile Setup_4.0.30319\netfx_Core_x64.msi, EXTUI=1 Returning IDOK. INSTALLMESSAGE_ERROR [Error occurred while initializing fusion. ] MSI (C:\Users\Dwaine\AppData\Local\Temp\Microsoft .NET Framework 4 Client Profile Setup_4.0.30319\netfx_Core_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4 Client Profile Setup_20140611_142952606-MSI_netfx_Core_x64.msi.txt PerformOperation returned 1603 (translates to HRESULT = 0x80070643) Action complete OnFailureBehavior for this item is to Rollback. Action: Performing actions on all Items Action complete Action complete Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:08:23). WM_ACTIVATEAPP: Focus stealer's windows WAS visible, NOT taking back focus
Last edited by Brink; 11 Jun 2014 at 10:06. Reason: code box
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