Endeavor, I guess from what I read on post 23 that you mentioned, that I send you a PM and attach one of the offending emails. Right? Or, if you PM me, you can send me your email addy and I can forward it to you when I get one. I like that better, if it's all the same to you. Either way is fine.
fwiw, it seems 'so far' we have 3 people who has confirmed that their 64 bit OS has this particular problem, and so far no one has confirmed this has happened to them on a 32 bit.
I have all 32 bit OS's installed and 'as of yet' anyway do not have this problem. I could fresh install as a 64 bit OS and then have to fully Windows Update it, but at this point in time that's a lot of effort/time (of which is important) just for this.
It would be nice to know if you can get your 32 bit to do it, and so please give it a go when you get a chance then. Also if you want please confirm the full KB numbers that caused a problem.
Within WinMail (just curious because of what you said) where do you see the option to delete the 'Deleted Items Box' when you close WinMail ? ...I just went to try that operation, but at first look don't see that option listed anywhere; I wouldn't use it if it was there anyway but that's just me.
Edit:
Okay I found that option:
Tools> Options> Advanced> Maintenance> Empty messages from the Deleted Items folder on exit
Mine was unchecked, and so I checkmarked it, and deleted items into the Deleted Folder, and closed WinMail, and they deleted just fine since when I open WinMail they are gone.
It could be with all of this, since WinMail is older and at that time compared to 32 bit, 64 bit applications were not given nearly as much developmental attention then, as they would now in todays world; not to mention when it comes to WinMail MS hasn't given it a thought for many years now anyway. Mine works fine though :)
Last edited by endeavor; 12 Feb 2014 at 14:05.
Hi Bill,
I found the updates that are now hidden after I uninstalled them. Unfortunately I removed them all at once so I didn't determine which one if any was the culprit. I also made a typo above in one but here are the complete names
- KB2913602
- KB2913431
- KB2862330
Hope this helps
I see I had inadvertently typed RKelly5327 asking for the KB numbers mentioned but really meant to type kewl1, as it is though the KB numbers given so far are inconclusive.
Also kewl1 do you have a 64 bit OS?
Is there anyone else that is experiencing the problem that hasn't spoke up yet? ..and just curious is your OS 32 or 64 bit?
I've had another person outside this forum contact me, has 64 bit, and has given me a few of their malfunctioning *.eml files too, but they also open and work just fine on my WinMail client. To clarify the Only point for me to have them is that they will be most helpful to utilize troubleshooting when I re-create the condition, which as it appears that most likely when time permits I'll have to create/install a Win7 64 bit WinMail bench test OS, and follow out the time line of Windows Update KB installs till the target is met. (preliminary details indicate it's was back in Nov/Dec of 2013) In the end I imagine the resolve will be that a specific KB was installed that has surfaced this problem, and the resolve will be for those that 'choose to' will just uninstall (or not install) that specific KB. In the meantime for those that have the problem just don't use the HTML preview pane and/or just open offending emails in plain text, or don't open them at all, or, as many would like for us to move on to a supported email client.
Last edited by endeavor; 16 Feb 2014 at 10:10.
Sorry for what is probably a slow reply. I was away this week. Yes I have 64 bit Windows 7 and 7.1 Ultimate both with Windows mail working fine. One is on a rebuilt desktop i.e. an HP Blackbird (Windows 7 Ultimate, not 7.1) and the other (that experienced the problem for only a few days) a ThinkPad x300, 64 bit 7.1 Ultimate. The ThinkPad was fine for a couple of years and then had a problem for a few days until I removed those 3 Windows updates.
I also have a new ThinkPad X1 Carbon. It came with Windows 8 and I downloaded the update to 8.1. Windows Mail was a piece of cake to get working on this one simply by dragging and dropping the email files from the ThinkPad x300. I cannot recall if I did it under 8 or 8.1. However, I absolutely hate Windows 8. I played with it for months on my other machines (dual booting) and I really tried to like it but didn’t. On the new X1 Carbon I could not stand it. The machine would not let me install Windows 7 on a separate partition to dual boot (either that or I just didn’t have the right knowledge to do it properly. But I suspect this is a deliberate MS ploy to force you to use Windows 8) so I wiped the drive and installed 7.1 and downloaded all the Windows updates. This is the one where I just cannot seem to solve the problem. As others have stated it does not affect every email but just some. And they will cause the program to either crash or restart. Just highlighting or single clicking, not even double clicking can do it, making it almost impossible to delete the offending email.
I don’t know if it would mean anything at all but the two Windows 7.1 installations, a couple of years apart were from different DVD’s. Hope this helps a bit.
KB2913602 -> MS14-003: Vulnerability in Windows kernel-mode drivers could allow elevation of privilege
This one looks mostly to be the cuplrit.
KB2913431 -> Update fixes an issue that causes Windows to crash
This is a hotfix that address network issues in NetIO and TCP/IP. There is also a fix to fwpkclnt - which was reported to have a memory leak. The symptoms of Windows prior to applying the hotfix were BSODs.
KB2862330 -> MS13-081: Description of the security update for USB drivers
It is unlikely that this KB causes the issue as it applies to USB (it's actually an update to a previous rls of the KB that fixes known issues from the October rls)
Would you mind testing this a bit?
Reapply two of the three Windows Updates.... one at a time in the following order and test WinMail on a suspect msg.
I appreciate your taking time to test this.
- KB2862330
test WinMail on suspect msg. If WinMail crashes, back off this update and try the next
resart might be req'd- KB2913431
test WinMail on suspect msg. If WinMail crashes, back off this update and try the next
resart might be req'd- KB2913602
test WinMail on suspect msg. If WinMail crashes, back off this update and try the next
resart might be req'd
Bill
.
Thanks for the informative post kewl1.
Interesting story you have with what you have done.
So you have Three computers, all 64 bit Windows 7, and two of them work fine with WinMail not crashing, but the X1 Carbon is the one that has the problem with WM crashing. I assume each of them all fully updated and all are at the same level of fully update - except for the 3 KB's you mention? The only difference is that one is Ultimate and the others are regular? ...not that that should matter.
Bill's test on those three updates hopefully will yield the crash culprit, although reading again you did say that you removed many KB's at once not just those three, so you could not determine which one if any was the culprit.
btw, All of the crash prone emails I have that were sent in from from others open just fine on my Windows 8 WinMail client too, and do not crash it. They open just fine for me on Win8 just like they do on Win7.
Last edited by endeavor; 20 Feb 2014 at 14:11. Reason: brevity
Thanks Endeavor. The "off topic" instructions are really interesting for me. For Windows 8 I actually did download some workarounds i.e. start button etc. but still couldn't stand it. Even the colours bug me. My X1 didn't come with a disk put rather a recovery partition that I deleted so I guess if I wanted to reinstall and try playing with it again I'd have to call Lenovo. I wonder if they would give me a Windows 7 downgrade. I suppose I'd have to pay for it. It’s interesting but not at all surprising to read in the media that business is shunning windows 8 and MS is extending the life of 7 for this reason.
Anyway back to Mail. One misunderstanding in your post. All three 7's are Ultimate. The difference in the desktop install was that it is 7.0 and not 7.1 like the other 2. All three by the way were installed from different DVD's over a period of years with the 7.0 installed as soon as 7 came out. I don't know if this means anything at all. I was not able to install the 7.1 update on that one. Actually that brings me to a question. If you cannot install the 7.1update but you still download all the updates for 7.0 do you miss anything at all or are they both the same in the end?
kewl1: When you say 7.1 do you mean Win7 SP1? That might be the key to the issue you're facing.
What casued SP1 to fail - please open a new thread for that issue....WinMail tutorial has enough off topic discussions. If solving the SP1 install solves your WinMail issue, it can be posted here without all of the troubleshootting SP1 will entail
Thanks.
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