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#1790
If done correctly from your latest sources, it works every time and I've personally done it more times than I can count. If it helps you can link some screenshots showing what you are doing, just like that person did there, which in the process revealed where his problem was. Take your time to figure it out.
I've also linked the wmutil151.zip on the WinMail Bug List page, read down till you find Windows Mail Utilities. It may also be good for you to know the other information on this post.