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Windows 7: Windows Media Player Troubleshooting Guide

25 Feb 2010   #10
njnitehawk

windows 7 ultimate 32 bit
 
 

i searched to d/l wmp12

could not locate the site any help


My System SpecsSystem Spec
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12 Oct 2010   #11
prospero

Windows 7 Professional 64-bit SP1
 
 

Many thanks Cap'n - worked a treat.
My System SpecsSystem Spec
13 Jun 2012   #12
sephirah

windows 7 home premium 32bit
 
 

hi capt.Jack!

i have been having issues with my wmp, it will not play any file, i have checked to make sure it is set as default player and checked to make sure all default file associations are checked... i ran the diagnostic tools you put up earlier, the first two particularly... they both revealed issues, the first suggested configuration could be incorrect and the 2nd suggested my library is corrupted, i completed the tools and still nothing is happening. i have also gone through control panel>programs>windows features on or off and uninstalled-reinstalled with no success. my sound is fine in all other respects.. sound works fine on websites and default windows sounds work fine too.. also have issue with vlc media player not playing audio also.. even though, as i mentioned, all other sound seems fine. any suggestions would be welcome
My System SpecsSystem Spec
13 Jun 2012   #13
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Welcome to the forum,

Have you made sure that the sound to media player isn't muted?


Attached Images
Windows Media Player Troubleshooting Guide-capture.jpg 
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13 Jun 2012   #14
sephirah

windows 7 home premium 32bit
 
 

hi again

ok so i got my vlc media player working fine now.. was a simple setting.

when i open up wmp and click on a file to play a small red "x" appears next to the file and the next file automatically is selected.. as if the file i originally clicked doesnt exist anymore..

i ran the first two diagnostic tools for 'window media player settings' and 'windows media player library'. upon running the first it showed "reset default windows media player settings" then i ran "apply fix" and it came up with 'additional issues' -"configuration settings may be set incorrectly". i also ran it for windows media player library at it found "recreate media library" i clicked "apply fix" for this too and then it opened up next with, "windows library is corrupted"

any help is greatly appreciated

regards
My System SpecsSystem Spec
13 Jun 2012   #15
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Maybe this will undo some of the corrupt files,

SFC /SCANNOW Command - System File Checker

It will find and fix corrupt files, you may have to run it a few times.
My System SpecsSystem Spec
13 Jun 2012   #16
sephirah

windows 7 home premium 32bit
 
 

ive also tried to delete windows media player folder and clearing cache... and letting wmp rebuild library as it does.. ive downloaded and run microsoft fix it which found several errors and seemed to fix them, it appeared as if wmp completely reinstalled after that but i am still getting that dreaded red x when i go to play a file from wmp...
My System SpecsSystem Spec
13 Jun 2012   #17
sephirah

windows 7 home premium 32bit
 
 

trying now derekimo- thnx for info... will report progress when finished
My System SpecsSystem Spec
13 Jun 2012   #18
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

You're welcome. Let us know how it goes.
My System SpecsSystem Spec
13 Jun 2012   #19
sephirah

windows 7 home premium 32bit
 
 

ok.. running sfc/scannow first run didnt find any issues to resolve.. so im running it a 2nd time. im running microsoft fix it again and it has revealed these issues:

1- 'reset windows media player'-'reset and run windows media player setup',
2- 'scripting registration corrupt'-'resetting jscript.dll and vbscript.dll registration'
3- 'settings for windows media networking streaming are corrupted'-'reset network streaming settings'
4- 'windows media player library'-'reset windows media player library'

i click 'next' to apply fixes. it completes resolving issues and then i open WMP- it reinstalls and rebuilds library.. i go to click on a music file and i still get the dreaded red x "WMP has encountered a problem .."

at a loss
My System SpecsSystem Spec
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 Windows Media Player Troubleshooting Guide




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