System Recovery Options

This sounds like it may be some sort of security feature included with a factory OEM computer with a factory OEM version of Windows 7 installed on it.

Is it a retail or a factory OEM type installation disc?

Is this on a factory OEM store bought computer? If so, what brand and model?

Are you able to do OPTION ONE instead?

Hello Khóc,

What type of installation media are you using to boot from?

Hello pwade112 Welcome to the Seven Forums!

I run into the same thing where no OS is listed and simply click the next button to continue on to the repair tools themselves. Originally while testing the beta and later RC builds the installation of one or the other would first be detected and listed.

Once the retail 7 was out I continue to see no OS listing while the repair tools still worked regardless of that. If you run the Startup repair tool a few times and are still seeing problems you may want to start a new thread for help.

Have you tried using a lens cleaner on the optical drive as well as examine the disks you are booting from for any scratches or marked up from handling? It sounds like the repair tools are hanging due to that or possibly a hardware problem being realized.

With all 3 disks involved and seeing locks I would suspect the optical drive first but if you have been seeing a list of other problems in Windows lately bad memory? defect in a dimm? A good run of memtest on a live cd wouldn't hurt any while let's first rule the drive out.

And why I would say is simply due to not having any worry of driver issues when booted live since nothing software other then the repair tools are being loaded into ram. The hardware side is then reduced to media, optical drive, or bad ram which will cause OS installation problems as well as other things.

I think this was the main reason I made sure to have two not just one optical drive on the last two builds knowing one could fail or simply have problems at times providing a second to go to. When the second of two drives acted up on the last build I simply added the second on before the first replacement made grinding sounds suggesting that would fail!

With 3 disks being tried and each seeing freeze ups you know simply rebooting the machine won't fix the problem. Occasionally a restart will solve a hang up where everything finishes loading up on the next try when all is well.

Any number of things could have been the cause for the blue screen(s) you ran into. If you can locate a memory dump file and zip up to post in the new thread in the crash support section someone can help analyze the information there for you.

As for not seeing the second repair screen at all appear that suggests a problem with the optical drive itself. You may have to make up a repair stick or go through the manufacturer's support in order to download the recovery disk in iso form and see it written to a usb flash drive made bootable in order to perform the repairs like opening the command prompt option to run the Check Disk tool "chkdsk /r" as well as run the Startup repair tool a few times.

For getting at the memory dump file(s) if any were created seeing if you can boot up in safe mode would be one option for that. The guide for creating a usb install key however would allow you to make up a live stick for either the 7 install media or repair cd turned into an iso image you then see written to a flash drive. USB Windows 7 Installation Key Drive - Create

On the few occasions where the Startup repair tool was needed a flash drive took care of things faster then booting from optical media. If your drive is going on you this would then become the option for repair or recovery in any form.