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Windows 7: Windows Update - Reset

10 Aug 2016   #230
mr2legs

Windows 7 Pro 64bit
 
 

Hello - my first post so please pardon any breaches of protocol! So successful was your Option 3 on my super swish PC that when an elderly friend asked me to look at her not-so-swish laptop which seemed to be suffering the same problems I agreed.

In fact I decided to do a clean install on the machine (Dell Inspiron running Windows 7 Home Premium) as it had been maintenance-less for many years and was somewhat clogged with un-needed clutter. The ReInstall from OEM disc went fine. Updates started well until after the SP.1 update and the subsequent download of the Windows Update Agent which follows. Then the ubiquitous "Checking for Updates" endless loop and 100% CPU hog. I have encountered endless cases of this precise sequence of events on pretty well every forum and help-site.

Undaunted I ran the Option 3. (In fact I have run it a number of times!) The bat file runs but "stalls" usually after sucessfully deleting the qmgr0.dat and qmgr1.dat files but sometimes after the next line where it returns the "Software Distribution Store.bak DATSTR~1 - The directory is not empty". There is a long pause and finally an Access Denied message followed by a "Could not acces the file as it is in use by another process" The .bat file then proceeds smoothly to completion. I would send you a snip-cap but not sure how to cap the dos screen before it closes?

I am guessing that the Option 3 that worked so well for me previously is not doing everything that it should here. Advice would be much appreciated. This is particularly troublesome after a reinstall - not just the CPU hog but the inability to install some 200 or so updates.


My System SpecsSystem Spec
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10 Aug 2016   #231
Brink

64-bit Windows 10 Pro
 
 

Hello mr2legs, and welcome to Seven Forums.

It's not unusual to get a few "in use" error messages. When this happens, you can usually restart the computer after it finishes to clear anything that may be in use, and try option 3 again if still needed.
My System SpecsSystem Spec
14 Aug 2016   #232
number42

Windows 7 Pro 64 Bit, SP1
 
 

Well, I have returned. But the news is not good.

Option 3 Did not work. It did clean out my history, and worked without hangup, but I still get the red X.

I noticed that windows will still download updates if I leave my computer on all night. It just won't install them unless I tell it to. Also update will only download important or recommended updates not optional ones. So since my MSSE is again not working, I can't get update to the defs either. On the related subject of MSSE cannot update. Should I delete and reinstall? or delete and move on? I will open this discussion on the MSSE topic.

So next step? Fix it tool or sfc /scannow?

I just clicked the link for the fix it tool and it's really a long list of things to be done manually??? No real "tool". https://support.microsoft.com/en-us/kb/971058

Searching differently, I found this page...

"End of support notification for Fix it
If you are redirected to this article when you click the Download button of a “Fix it” solution in a Microsoft Knowledge Base article, this means that the solution has been retired and is no longer supported. We recommend that you use one of the following diagnostics to resolve your software issues." https://support.microsoft.com/en-us/kb/2970908

:sigh:
My System SpecsSystem Spec
14 Aug 2016   #233
Brink

64-bit Windows 10 Pro
 
 

number42,

OPTION THREE is basically just the KB971058 article that does it for you with a .bat file.

It wouldn't hurt to try the "Resolve problems that prevent you from updating Windows" fix it.

It sounds like you are getting your updates then other than the MSSE definitions due to some issue you're having with MSSE. What do you have your Windows Update settings set to?
My System SpecsSystem Spec
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14 Aug 2016   #234
number42

Windows 7 Pro 64 Bit, SP1
 
 

Do you ever sleep? lol

I have updates set for "install updates automatically". Checked "give me recommended updates the same way as important updates". It's just that I can't ask updates to do a check and therefore can't get optional updates.

Do you have a link to this? "It wouldn't hurt to try the "Resolve problems that prevent you from updating Windows" fix it."

So generally I seem to be sool in getting this fixed?
My System SpecsSystem Spec
14 Aug 2016   #235
Brink

64-bit Windows 10 Pro
 
 

I occasionally drift off to sleep on the keyboard.

It's in the second link you posted. https://support.microsoft.com/en-us/kb/2970908
My System SpecsSystem Spec
15 Aug 2016   #236
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by mr2legs View Post
In fact I decided to do a clean install on the machine (Dell Inspiron running Windows 7 Home Premium) as it had been maintenance-less for many years and was somewhat clogged with un-needed clutter. The ReInstall from OEM disc went fine. Updates started well until after the SP.1 update and the subsequent download of the Windows Update Agent which follows.
SP1 includes a version of Windows Update Client (Agent) that doesn't work.

Refer to this: Search for Windows Updates takes forever? - A possible solution

RE: The batch file you ran. When I ran it I had the same problem and needed to go through each step manually running line by line using Elevated Command Prompt including stopping locked processes and manually deleting files that were in use or not actually deleted.
My System SpecsSystem Spec
17 Aug 2016   #237
mr2legs

Windows 7 Pro 64bit
 
 

Many thanks Callender and Brink, for your suggestions. I had in fact picked up the other thread on the site regarding a clean install of Windows 7 involving the Manual install of Service Pack 1 and an immediate Manual install of the latest Update Client. If you are on Home Premium it seems you can't update to SP1 manually with IE8 and you can't update IE8 to IE11 without SP1 so, unless I'm being very foolish, you will need to install another browser before you start. Once you have done all this,Windows Update will find about 230 updates and seems happy to download and install the lot without need for restart until the end - so you can leave it overnight - took about 8 hours on an oldish Inspiron. Not wishing to lose this much progress I set a Resore Point here. There were none of the issues associated with this thread.

Then I hit problems. Update now finds a further 10 updates, downloads them but fails to install them. Wuauserv goes back into 100% CPU hogging mode. Running Option 3 encountered an Acess denied glitch half way through as described above but after a reboot the downloaded files which failed to install had disappeared. I set Check for Updates and 24 hours later we were no further on so I concluded we were back to the problems being encountered on this thread rather than the re-install thread. I gather Microsoft have now even abandoned the tool which didn't fix it! Disgraceful. Before embarking upon Callender's excellent (but daunting for those of us with a congenital dread of the command prompt) suggestion of running Option 3 line by line, I ran a Belarc scan which indicated I was actually only lacking one critical and seven important updates. I installed all but three of these manually, one at a time with a restart between each - two of them have known installation issues but a switch of browser resolved that problem (God knows why). I also set a restore point after each install. I then ran Option 3 again. Set Check for updates ovenight and it found and downloaded seven updates which installed without problem. From that point WU has worked as it should, has downloaded and installed a further twenty or so updates in stages and in timely fashion and is now displaying the 'Windows is up to date' legend.

Not much science involved in the above but if anyone is having the same problems then after ten days of arsing around with this, as I have, then you will probably be glad to try anything that worked for anyone.

Thanks again to the site contributors - lost without you on this.
My System SpecsSystem Spec
17 Aug 2016   #238
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
You'd be better off using media that already had sp1 on it
Just post the language and exact version and we can help you out getting one to use for a real clean install
My System SpecsSystem Spec
17 Aug 2016   #239
mr2legs

Windows 7 Pro 64bit
 
 

Hello ThrashZone, thanks for your input. I did try to obtain a SP1 iso version from microsoft using the Dell factory installation Key and the Re-install disc Key but my requests were rejected, presumably because this was originally an OEM installation. I was unaware that there was any other way of obtaining a legitimate copy. If there is then I would welcome your advice on obtaining one - in case this happens again! Windows 7 Home Premium 64 bit, English (UK).

Thanks.
My System SpecsSystem Spec
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