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Windows 7: SF Diagnostic Tool - Using for Troubleshooting

13 Sep 2012   #80
Metalg1969

win 7 64 bit hpme premium
 
 

i am paranoid when it comes to this comp!!! my last one went thru 3 hard drives before i found out it was a BIOS problem and if Kaspersky red flags it i had to ask before i did anything else!!! Its better to ask a question thyen go around unknowing an answer!!o i asked ty for letting me know!!!


My System SpecsSystem Spec
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16 Oct 2012   #81
eXaphor

Windows 7 Ultimate x64
 
 

Umm.. I got unhandled exception warning after pressing the 'Grab All' button..
My System SpecsSystem Spec
16 Oct 2012   #82
Brink

64-bit Windows 10 Pro
 
 

Hello eXaphor, and welcome to Seven Forums.

Did you right click on the downloaded SF_Diagnostic_Tool.exe file and click on Run as administrator first?
My System SpecsSystem Spec
16 Oct 2012   #83
eXaphor

Windows 7 Ultimate x64
 
 

Ah yes, I did. The program run without problem, but when I click 'Grab All', this message came out..

SF Diagnostic Tool - Using for Troubleshooting-warning1.png

Then, I click Ok..

SF Diagnostic Tool - Using for Troubleshooting-warning2.png

.. and that happen.


My System SpecsSystem Spec
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16 Oct 2012   #84
Brink

64-bit Windows 10 Pro
 
 

Sorry eXaphor, but your screenshots are not working. Could you upload and post them again?

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
16 Oct 2012   #85
eXaphor

Windows 7 Ultimate x64
 
 

Fixed & Edited my previous post.

Sorry about that.
My System SpecsSystem Spec
16 Oct 2012   #86
Brink

64-bit Windows 10 Pro
 
 

That error indicates that you didn't right click on the program's exe file and clicked on "Run as administrator". Please be sure that you did.

Do you have UAC turned on to at least the default level?
My System SpecsSystem Spec
16 Oct 2012   #87
eXaphor

Windows 7 Ultimate x64
 
 

Yes, I'm sure I have clicked that option (and 'Yes' when prompted to), also, my UAC is at Default level.

Tried several times now though..
My System SpecsSystem Spec
16 Oct 2012   #88
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Haven't noticed this app before and just tried to load it and get a warning that tis kind of file could harm my computer - would this be my Kaspersky putting this up?

Plus if I can downland it is this something one can run as a routine random check?
My System SpecsSystem Spec
16 Oct 2012   #89
Brink

64-bit Windows 10 Pro
 
 

Quote   Quote: Originally Posted by eXaphor View Post
Yes, I'm sure I have clicked that option (and 'Yes' when prompted to), also, my UAC is at Default level.

Tried several times now though..
Are you running the program on your desktop, and does your Windows 7 drive have the C letter assigned to it?

I went ahead and contacted the developer Shyam to take a look when he can to see what the issue may be as well.
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 SF Diagnostic Tool - Using for Troubleshooting




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