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Windows 7: HELP for Newbie

18 Aug 2010   #21
Seamus

Windows 7
 
 

Good morning ! Well, I did everything you advised but it's still the same. I still get the icon saying downloading 89%. If I could clear that 89% of downloaded files do you think that would cure the problem? I do appreciate all the help and time you are giving me.


My System SpecsSystem Spec
.
18 Aug 2010   #22
Flavius

Windows 7 Professional x64 PL
 
 

Maybe will try this hard method.I have never done this before,but always is the first time:

You have such error:

Quote:
Problem signature:
P1: TrustedInstaller.exe
P2: 6.1.7600.16385
P3: 4a5bc1b4
P4: msvcrt.dll
P5: 7.0.7600.16385
P6: 4a5bda6f
P7: c00000fd
P8: 0000b4ac
P9:
P10:

Attached files:
C:\Windows\Temp\WERF631.tmp.appcompat.txt
C:\Windows\Temp\WERF75A.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERF77A.tmp.hdmp
C:\Windows\Temp\WERFB52.tmp.mdmp
attache above files to post.

Download & run Process Monitor Process Monitor,when you run PM,try again install only one any update -when WU return error,save log in PM as *.PML format, pack it to *.rar or *.7z format and upload on RapidShare: 1-CLICK Web hosting - Easy Filehosting
My System SpecsSystem Spec
18 Aug 2010   #23
Seamus

Windows 7
 
 

Hi, WU doesn't return an error. It just sits there saying it's downloading but doing nothing.
My System SpecsSystem Spec
.

18 Aug 2010   #24
Seamus

Windows 7
 
 

I last successfully updated windows on the 15th. Should I do a System Restore to there and then try to download other updates one at a time?
My System SpecsSystem Spec
18 Aug 2010   #25
Flavius

Windows 7 Professional x64 PL
 
 

Quote   Quote: Originally Posted by Seamus View Post
I last successfully updated windows on the 15th. Should I do a System Restore to there and then try to download other updates one at a time?
Yes use system restore if you have good check point
My System SpecsSystem Spec
18 Aug 2010   #26
Seamus

Windows 7
 
 

No, that didn't work. Here's the log file:

RapidShare: 1-CLICK Web hosting - Easy Filehosting
My System SpecsSystem Spec
18 Aug 2010   #27
Flavius

Windows 7 Professional x64 PL
 
 

I need also files who I asked you in post 22

Quote:
C:\Windows\Temp\WERF631.tmp.appcompat.txt
C:\Windows\Temp\WERF75A.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERF77A.tmp.hdmp
C:\Windows\Temp\WERFB52.tmp.mdmp
My System SpecsSystem Spec
19 Aug 2010   #28
Seamus

Windows 7
 
 

Those files are not in Temp.
My System SpecsSystem Spec
19 Aug 2010   #29
Flavius

Windows 7 Professional x64 PL
 
 

Quote   Quote: Originally Posted by Seamus View Post
Those files are not in Temp.
In this cas you have generate new dumpchecks files manually.

run task manager,next Run again Windows Update ,next go to task manager ,right click on Windows Update Application and choose "go to process"

HELP for Newbie-c1.pngHELP for Newbie-c2.png

next create *.DMP files for explorer.exe and wuauclt.exe

next click "show prcesses for all users"
HELP for Newbie-c2a.png
,go to services list

HELP for Newbie-c4.pngHELP for Newbie-c5.png
choose wuauserv ,right click on it,go to process,it will redirect to one of many svchost processes,right click on highlighted svchost.exe and choose "create dump file",in Processes tab find TrustedInstaller.exe and also create dump file for it.

All dump files pack to *.zip or *rar and attache to post


My System SpecsSystem Spec
19 Aug 2010   #30
Seamus

Windows 7
 
 

Hi ! I am uploading the dump files to Rapidshare as they are too large to attach here, but it looks like it is going to take about an hour to do so! I will send the link when done. Witrh regards to TrustedInstaller.exe, it is not showing in the Processes tab. It is showing in Services but not Processes.
My System SpecsSystem Spec
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 HELP for Newbie




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