HELP for Newbie

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  1. Posts : 27
    Windows 7
    Thread Starter
       #21

    Good morning ! Well, I did everything you advised but it's still the same. I still get the icon saying downloading 89%. If I could clear that 89% of downloaded files do you think that would cure the problem? I do appreciate all the help and time you are giving me.
      My Computer


  2. Posts : 748
    Windows 7 Professional x64 PL
       #22

    Maybe will try this hard method.I have never done this before,but always is the first time:

    You have such error:

    Problem signature:
    P1: TrustedInstaller.exe
    P2: 6.1.7600.16385
    P3: 4a5bc1b4
    P4: msvcrt.dll
    P5: 7.0.7600.16385
    P6: 4a5bda6f
    P7: c00000fd
    P8: 0000b4ac
    P9:
    P10:

    Attached files:
    C:\Windows\Temp\WERF631.tmp.appcompat.txt
    C:\Windows\Temp\WERF75A.tmp.WERInternalMetadata.xml
    C:\Windows\Temp\WERF77A.tmp.hdmp
    C:\Windows\Temp\WERFB52.tmp.mdmp
    attache above files to post.

    Download & run Process Monitor Process Monitor,when you run PM,try again install only one any update -when WU return error,save log in PM as *.PML format, pack it to *.rar or *.7z format and upload on RapidShare: 1-CLICK Web hosting - Easy Filehosting
      My Computer


  3. Posts : 27
    Windows 7
    Thread Starter
       #23

    Hi, WU doesn't return an error. It just sits there saying it's downloading but doing nothing.
      My Computer


  4. Posts : 27
    Windows 7
    Thread Starter
       #24

    I last successfully updated windows on the 15th. Should I do a System Restore to there and then try to download other updates one at a time?
      My Computer


  5. Posts : 748
    Windows 7 Professional x64 PL
       #25

    Seamus said:
    I last successfully updated windows on the 15th. Should I do a System Restore to there and then try to download other updates one at a time?
    Yes use system restore if you have good check point
      My Computer


  6. Posts : 27
    Windows 7
    Thread Starter
       #26

    No, that didn't work. Here's the log file:

    RapidShare: 1-CLICK Web hosting - Easy Filehosting
      My Computer


  7. Posts : 748
    Windows 7 Professional x64 PL
       #27

    I need also files who I asked you in post 22

    C:\Windows\Temp\WERF631.tmp.appcompat.txt
    C:\Windows\Temp\WERF75A.tmp.WERInternalMetadata.xml
    C:\Windows\Temp\WERF77A.tmp.hdmp
    C:\Windows\Temp\WERFB52.tmp.mdmp
      My Computer


  8. Posts : 27
    Windows 7
    Thread Starter
       #28

    Those files are not in Temp.
      My Computer


  9. Posts : 748
    Windows 7 Professional x64 PL
       #29

    Seamus said:
    Those files are not in Temp.
    In this cas you have generate new dumpchecks files manually.

    run task manager,next Run again Windows Update ,next go to task manager ,right click on Windows Update Application and choose "go to process"

    HELP for Newbie-c1.pngHELP for Newbie-c2.png

    next create *.DMP files for explorer.exe and wuauclt.exe

    next click "show prcesses for all users"
    HELP for Newbie-c2a.png
    ,go to services list

    HELP for Newbie-c4.pngHELP for Newbie-c5.png
    choose wuauserv ,right click on it,go to process,it will redirect to one of many svchost processes,right click on highlighted svchost.exe and choose "create dump file",in Processes tab find TrustedInstaller.exe and also create dump file for it.

    All dump files pack to *.zip or *rar and attache to post
      My Computer


  10. Posts : 27
    Windows 7
    Thread Starter
       #30

    Hi ! I am uploading the dump files to Rapidshare as they are too large to attach here, but it looks like it is going to take about an hour to do so! I will send the link when done. Witrh regards to TrustedInstaller.exe, it is not showing in the Processes tab. It is showing in Services but not Processes.
      My Computer


 
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