New
#1
Genuine bought OEM now "not genuine"
Hey guys,
I understand i'm new here and haven't made any posts yet, but I am in dire need for some unofficial tech help!
Basically have been running an OEM version of Windows 7 64-bit on a custom built machine (Possibly bought this from Amazon or another online retailer)
Recently i disposed of the retail box but kept a backup of the serial code on my computer, as I moved into my University accommodation and didn't need it.
So I boot up my PC after having windows 7 installed for at least 8 months or so, and my desktop is black with "this copy of windows is not genuine" (build 7600).
I rang Microsoft for an explanation and after being moved through 3 departments I was asked for my serial code and was told I had to buy a new code as this code was "MSDN" or something and was counterfeit. I tried explaining to the guy that i bought my OEM license from a reputable retailer (like I said, I think it's Amazon or possibly Play.com) but the only answer he'd give me is to buy a new copy, or to contact the retailer directly, and refused to pass me up to a supervisor.
How the heck am I supposed to demand a refund for a product they supplied to me 8 months ago?? I'm about to call them now but was hoping for any advice at all if possible whether its a number to call or soemthing I can check on my PC.
I would be so grateful for the help!
Thanks guys,
Tom
EDIT:
Sorry just to clarify,I haven't installed my OEM serial on any other machine, or updated my motherboard! :/ So I'm not sure why I'm having any queries about my machine not being genuine.
Last edited by tom222; 17 Aug 2010 at 12:17. Reason: clarification