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cannot install KB978464 (microsoft silverlight)
when attempting to install the latest silverlight update, this appears:
http://imgur.com/6hdGt.png
when attempting to install the latest silverlight update, this appears:
http://imgur.com/6hdGt.png
There is something problem with this update -MS glitch
Make sure you have the newest version installed (version 4) if not I suggest update it from main site:
Get Silverlight | Microsoft Silverlight
and next install this update Download details: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2
when you do that KB978464 should disappeared in Windows Update
details:
Security Update for Microsoft Silverlight (KB978464) - dslreports.com
I think your problem is equivalent for issues with Office discussed here:Explain "The feature you are trying to use is on a network resource that is unavailable"
As article says you have to verify keys in
HKLM\SOFTWARE\Classes\Installer\Products\<Silverlight key>
examples from my computer for Silverlight
I think the second image for you is the most important
if you find the same Silverlight subkey in HKCU delete it,that mean delete key
HKCU\SOFTWARE\Classes\Installer\Products\<Silverlight key>
if you have it.
Maybe another solution would be also removing completely HKLM\SOFTWARE\Classes\Installer\Products\<Silverlight key> + restart.Ultimate solution uninstall Silverlight and reinstall it again.
Last edited by Flavius; 12 Sep 2010 at 00:05. Reason: additional info
Hello and new here
Same issue with Silverlight update to 4.0 - I first started seeing this error message with MS Security Essentials (which I have yet to successfully get reinstalled)
Is this a problem outside of the application installers and maybe with Windows installer/update?
MS support had me running around trying all sorts of stuff - no specific nor immediate idea to what was causing the problem.
Quite frustrating to say the least - there are no clear indicators of what is causing this.
"Hi,
I would suggest you to follow these steps and check if it helps.
Method 1:
Step 1:
If you have installed any security software on the computer, then I would suggest you to temporarily disable antivirus software installed on the computer and check if the same issue occurs. If the same issue occurs even after disabling it, then there are no issues with the security software and try to enable it back.
Step 2:
If it works fine after disabling the security software, then you should get in touch with the security software vendor for more help.
Method 2:
Try downloading the update from the below link and then try to install it and check if It helps:
http://www.microsoft.com/downloads/details.aspx?familyid=7e3f6c16-1339-49bc-a60c-ddc6c3a54850&displaylang=en
Method 3:
Try performing clean boot and then try to install the update and check if it helps, here is the link:
http://support.microsoft.com/kb/929135
Make sure that you put back the computer to normal startup mode once it is done.
Azam – Microsoft Support.
Visit ourMicrosoft Answers Feedback Forum and, if you have any feed backs you can post here."
[Microsoft Answers Website]
Unable to install Update for Microsoft Silverlight (KB982926), error: 663
Try them suggestions, could help :)
Use the Windows installer cleanup utility.
|MG| Windows Installer CleanUp Utility 7.2 Download
Select Silverlight from the list, and then download Silverlight again and reinstall.
Note: MS has officially retired this utility.
Windows Installer Cleanup Utility Retired
Yeah, that was my next option - I have the Cleanup Utility installed - just finished a restore point
I'd rather not poke around in the registry, like I said it might not be the application but rather something wrong with windows installer/updates (the whole .msi errors and what not)
Now here is my concern with windows cleanup utility - it didn't fix my MSSE issue - I still cannot install with the "Unable to locate a network..." error. Maybe it's an AV compatibility issue, but I have my doubts.
so I hate to say it but I'm skeptical
Going to run MS Fixit for error code 64C (from Silverlight update) with Windows Updates
Windows Installer Cleanup not working properly on Vista/Windows 7 especially it has problem with 64bit systems thus Microsoft removed this tool from officiall sites:
Try to fix this in similar way like for other MSI installer as I showed in post 4:
Find subkey in HKLM\SOFTWARE\Classes\Installer\Products key which relate to MSE and try to fix it or easiest way -delete it.Check also subkeys in HKCU\SOFTWARE\Classes\Installer\Products
thanks for the continued input
Nope - Fixit did not work for the MSI - Silverlight error continues.
Now what I'm noticing is that the Silverlight installer is referencing a key on a partition created by the manufacturer for storing data. At this time all apps are on the main C partition - I checked my registry for the key and it is not there
So Which key would I remove for Silverlight? How do I make that distinction?
ok so I toggled down the keys and found a string value ref Silverlight - is this the key we remove? How is this safer than the uninstall utility?
HKCU doesn't have an installer subkey - I guess that is ok considering I'm the admin right?
thanks again!