Windows update will not start

Abushgeer · 25 Oct 2010

Hey there,

I'm new here and have a big problem, which me took much days trying to solve. I have a HP Notebook with windows 7 64bit. Everything seems to work fine, till i wanted to install my Ipod in Itunes. When I open Itunes I get the message: The registry settings used by the itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other burning software. Please reinstall itunes.

Sadly the reinstall didn't help. So I wanted to install the windows updates. I tried many times, but everytime it says, that the Windows update service isn't running, and that i have to restart the computer. But this didn't work either. So i checked many threads and solutions.
I tried to install the windows update agent manually because i saw, that i don't have the windows update service in services. The installation failed with teh Error 0x8000ffff.

I also registered the windows update many times, but nothing seems to help.

I'm sorry when I gave you to less information, but i hope someone has a solution for my problem. Please ask if you need more information.

Hope someone can help me..

Thank you and kind regards.

Steven

Orbital Shark · 25 Oct 2010

Hi Abushgeer, welcome to the forums :)

You could try Microsoft Fix It, just click the Fix It link on the following page (originally a Vista issue but could still solve it)
Error code 0x80000FF when you download updates on a Windows Vista-based computer by using Windows Update or Microsoft Update

Hope it helps :)

OS

Flavius · 26 Oct 2010

Abushgeer said:

I tried to install the windows update agent manually because i saw, that i don't have the windows update service in services.

If it's true and you really don't have Windows Update service then please import this fix to registry https://www.sevenforums.com/attachmen...auservwin7.zip
+restart

Flavius · 26 Oct 2010

Abushgeer said:

Hey there,

I'm new here and have a big problem, which me took much days trying to solve. I have a HP Notebook with windows 7 64bit. Everything seems to work fine, till i wanted to install my Ipod in Itunes. When I open Itunes I get the message: The registry settings used by the itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other burning software. Please reinstall itunes.

Sadly the reinstall didn't help.

If you cannot uninstall Itunes then try Revo Uninstaller Revo Uninstaller Pro - Uninstall Software, Remove Programs easily to rid of
Itunes.If it doesn't work then prepare logs from OTL http://oldtimer.geekstogo.com/OTL.exe (leave default settings),this will create two logs MAIN +EXTRAS, both logs attache to post.

Abushgeer · 26 Oct 2010

Hey,

@OS:
I tried to install the fix it, but the failure 0x8000ffff still occurs when i try to install the windows update agent. I also tried it manually, but the entries in the registry don't exist in my system.

@Flavius
Thanks, I'll check this as soon as possible and send you a feedback.

Steven

Abushgeer · 26 Oct 2010

Hey Flavius,

It seems that the windows update service is installed now. Thank you very much i've been searching for this a long time.

I'll give another feedback, when I checked the functionality of Windows update. Hope I can solve the problem with iTunes also this way.

Thank You!

Steven

Abushgeer · 27 Oct 2010

Hey,
I checked now if the update is working, but it isn't i still get the same error message: "Windows Update Cannot Currently Check For Updates, Because The Service Is Not Running. You May Need To Restart Your Computer". Why does this message appear?

Flavius · 27 Oct 2010

Abushgeer said:

Hey,
I checked now if the update is working, but it isn't i still get the same error message: "Windows Update Cannot Currently Check For Updates, Because The Service Is Not Running. You May Need To Restart Your Computer". Why does this message appear?

1.reinstall Windows Update Agent as you want before
2.Go to Control Panel>>Troubleshooting>>System and Security>>Fix problems with Windows Update

3.Run "MS Fix it" from this site: How do I reset Windows Update components?

both in NORMAL mode or if it doesn't work try it again in AGGRESSIVE mode

//ignore message about compatbility with only older systems,this "MS Fix It" is comapatible with Windows 7 as well//

4.Reregister all WU libraries Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

5.Uninstall all 3p security software.
6.Run cmd.exe with elevated previlliges (right click on cmd.exe and choose "run as admin") and type

sfc /scannow

7.Try also clean boot How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

If none of above advice help then I have question

When you go to Start>>Search>>services.msc can you run Windows Update service?

if ansers is:NO then follow below:

1.Download Process Monitor: http://technet.microsoft.com/en-us/s.../bb896645.aspx and run it.

2.Go Start>>Search>>Services.msc and try manually run Windows Update service,when it return error,save log in Process Monitor as *.PML format

3.Download & run VistaSysInfoTool http://www.vistax64.com/attachments/...ms-sysinfo.exe,select all in this tool and create log.

4. Download & run RegBak tool Acelogix Software - Freeware,this tool will create backups of registry files.
For me important are SOFTWARE and SYSTEM files.

5.Find also CBS.log file in C:\Windows\Logs\CBS folder

Pack all files to *.rar or *.7z format and upload on RapidShare AG, Cham, Switzerland or MEGAUPLOAD - The leading online storage and file delivery service.Give me links to uploaded files on PM.

Abushgeer · 03 Nov 2010

Hey Flavius,
thank you for your posts but it didn't help. So I installed windows 7 ultimate now. And it works fine. Thanks for your help. I think the advice above can help many other users with a similar problem