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Windows 7: Can't install about 40 updates...windows 7 professional x64

04 Dec 2010   #11
niemiro

Vista Home Premium x86 SP2
 
 

Did you really do a full re-install? You have been really proactive, and uploaded just about every log except the one that might just help!

However, if you have just re-installed then we are looking at very different root causes. However, download and run this tool: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

If you have already run it, then there is no need to run it again, however, I do need the log. Please copy C:\Windows\Logs\CBS\CheckSUR.log to your Desktop and upload.

Thanks!

Richard


My System SpecsSystem Spec
.
30 Dec 2010   #12
matthaus

Windows 7 Professional x64
 
 

Thanks for the reply and the welcome, and sorry for the delay in responding. Got busy all of a sudden. I tried what you suggested, but came up with the same/similar errors (8E5E03FA and 80070490).
Thanks again for the suggestion.

-matthaus

Quote   Quote: Originally Posted by Anak View Post
Hi! matthaus, welcome to W7F

Your log states:
Quote:
# WARNING: Failed to find updates with error code C80003FA
This indicates you are unable to access the %SystemRoot%\SoftwareDistribution folder.

To resolve this follow these steps:

Make sure your system clock is synchronized.

Then:
  • Open a CMD.EXE window with Admin rights.
  • Type following commands, pressing Enter after each line:
  • net stop wuauserv
  • rename "%SystemRoot%\SoftwareDistribution" SDold
  • net start wuauserv
  • Close CMD window.
  • Start (IE) Internet Explorer.
  • Use the Tools menu to select Internet Options.
  • On the General tab, under Browsing History. Click box that says: Delete browsing history on exit.
  • Press Delete.
  • Press OK button.
  • Exit out of IE, close all programs, restart machine.
  • Check for updates in your usual manner.
  • Report back success or fail.
  • You may save or delete 'SDOLD'
My System SpecsSystem Spec
30 Dec 2010   #13
matthaus

Windows 7 Professional x64
 
 

Hey Richard,
Thanks for the quick reply, mine is less timely. I did really do a full re-install, which works with one of my install dvds, and fails with the other (amusing). Attached is the CheckSUR.log. It says no errors detected, so I'm not sure how much help it is going to be.

-matthaus

Quote   Quote: Originally Posted by niemiro View Post
Did you really do a full re-install? You have been really proactive, and uploaded just about every log except the one that might just help!

However, if you have just re-installed then we are looking at very different root causes. However, download and run this tool: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

If you have already run it, then there is no need to run it again, however, I do need the log. Please copy C:\Windows\Logs\CBS\CheckSUR.log to your Desktop and upload.

Thanks!

Richard


Attached Files
File Type: log CheckSUR.log (583 Bytes, 22 views)
My System SpecsSystem Spec
.

30 Dec 2010   #14
matthaus

Windows 7 Professional x64
 
 

Something else interesting happened the other day. Out of the blue (after having had my computer shut down for a few hours), 17 updates installed successfully (31 still failed...error #s 8E5E0442, 80246007, & 80070490). After a reboot, another 2 installed successfully and then another reboot and another one. After that, it was back to not being able to update at all. Attempts to manually install the updates result in error #C80003FA.

Something else interesting, KB971033 installed successfully, but then Windows began to believe that it was not genuine (which it is), so I had to uninstall the update.

I've attached the most recent WindowsUpdate.log file. Thanks again to all the folks that have made suggestions and offered advice and help.

-matthaus


Here's the current list of updates outstanding and erroring:
Cumulative Security Update for Internet Explorer 8 for Windows 7 for x64-based Systems (KB2416400)
Cumulative Update for Media Center for Windows 7 x64-based Systems (KB2284742)
Microsoft .NET Framework 3.5 SP1 Security Update for Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB979916)
Security Update for .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB983590)
Security Update for Microsoft .NET Framework 3.5.1, Windows 7, and Windows Server 2008 R2 for x64-based Systems (KB2416471)
Security Update for Windows 7 for x64-based Systems (KB2207566)
Security Update for Windows 7 for x64-based Systems (KB2296011)
Security Update for Windows 7 for x64-based Systems (KB2296199)
Security Update for Windows 7 for x64-based Systems (KB2305420)
Security Update for Windows 7 for x64-based Systems (KB2385678)
Security Update for Windows 7 for x64-based Systems (KB2423089)
Security Update for Windows 7 for x64-based Systems (KB2436673)
Security Update for Windows 7 for x64-based Systems (KB2442962)
Security Update for Windows 7 for x64-based Systems (KB972270)
Security Update for Windows 7 for x64-based Systems (KB975467)
Security Update for Windows 7 for x64-based Systems (KB975560)
Security Update for Windows 7 for x64-based Systems (KB978601)
Security Update for Windows 7 for x64-based Systems (KB979309)
Security Update for Windows 7 for x64-based Systems (KB982132)
Security Update for Windows 7 for x64-based Systems (KB982214)
Update for Internet Explorer for Windows 7 for x64-based Systems (KB2467659)
Update for Windows 7 for x64-based Systems (KB2345886)
Update for Windows 7 for x64-based Systems (KB2443685)
Update for Windows 7 for x64-based Systems (KB971033)
Update for Windows 7 for x64-based Systems (KB974431)
Update for Windows 7 for x64-based Systems (KB978637)
Update for Windows 7 for x64-based Systems (KB979538)
Update for Windows 7 for x64-based Systems (KB980408)


Attached Files
File Type: log WindowsUpdate.log (1.18 MB, 12 views)
My System SpecsSystem Spec
30 Dec 2010   #15
cluberti

Windows 10 Pro x64
 
 

The CBS callouts in the WU log indicate a problem with the registry and with the SoftwareDistribution location on that machine. I would suggest disabling WU for this test, downloading (manually) one of the updates above, and then noting the time and installing that update manually. When it fails, ZIP or RAR a copy of the CBS.log file in \Windows\Logs\CBS\, upload the archive here, and post the time you started the install and which package you attempted to install (the CBS.log is very verbose, so knowing the package name and the time makes it easier to find where we need to look inside the log file).
My System SpecsSystem Spec
30 Dec 2010   #16
matthaus

Windows 7 Professional x64
 
 

Thanks for the response. I did as you suggested. I stopped WU service and tried to install KB982214 from 15:03:30 to about 15:04:00. I've attached the log file. Thanks again for your help in this.

-matthaus

Quote   Quote: Originally Posted by cluberti View Post
The CBS callouts in the WU log indicate a problem with the registry and with the SoftwareDistribution location on that machine. I would suggest disabling WU for this test, downloading (manually) one of the updates above, and then noting the time and installing that update manually. When it fails, ZIP or RAR a copy of the CBS.log file in \Windows\Logs\CBS\, upload the archive here, and post the time you started the install and which package you attempted to install (the CBS.log is very verbose, so knowing the package name and the time makes it easier to find where we need to look inside the log file).
My System SpecsSystem Spec
31 Dec 2010   #17
cluberti

Windows 10 Pro x64
 
 

Yes, it looks like the catroot2 catalog is corrupt:
Code:
2010-12-30 15:03:45, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]
You are going to need to follow this article, without error, to get updates working again on that install.
My System SpecsSystem Spec
01 Jan 2011   #18
matthaus

Windows 7 Professional x64
 
 

Thanks for the link and the suggestion. No one has asked me to do that yet. So I tried to follow the directions, but when I ran "esentutl /p <%systemroot%>\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" I was given an access denied error. When I changed directories to <%systemroot%>\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE} and then ran "esentutl /p catdb", it worked. I have attached the output of the command (catroot2.txt), but it reported success.
I then tried to install KB974431 (at 1:25 am), but it failed. I have also attached the most recent cbs.log file RARed up. Thanks again for your help in this.

And happy new year!

-matthaus

Quote   Quote: Originally Posted by cluberti View Post
Yes, it looks like the catroot2 catalog is corrupt:
Code:
2010-12-30 15:03:45, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]
You are going to need to follow this article, without error, to get updates working again on that install.


Attached Files
File Type: txt catroot2.txt (2.1 KB, 46 views)
My System SpecsSystem Spec
03 Jan 2011   #19
cluberti

Windows 10 Pro x64
 
 

Quote   Quote: Originally Posted by matthaus View Post
Thanks for the link and the suggestion. No one has asked me to do that yet. So I tried to follow the directions, but when I ran "esentutl /p <%systemroot%>\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" I was given an access denied error.
You've only fixed half of the problem - now, you need to go into the properties and take ownership of this folder. Doing so on the folder above it is *not* sufficient - you must do it on the catdb folder, not the folder above it. You've managed to allow the call to CryptCATAdminAddCatalog to open the database, but it still cannot write to it:
Code:
2011-01-01 01:26:13, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8000ffff - Unknown Error]
If you are able to take ownership of the GUID folder and the catdb folder (and all subfolders and files), and then run the steps again, updating should start working again.
My System SpecsSystem Spec
04 Jan 2011   #20
matthaus

Windows 7 Professional x64
 
 

Thanks again for the quick reply. I have tried taking ownership of the folder and files. I still get the access denied error however. I did it using right click -> properties -> security -> advanced -> owner and changed that to myself. So I don't know if I'm doing it the wrong way or if something else is going on.
Thanks again for any help/advice you can offer. I feel much closer to a solution.
-matthaus
My System SpecsSystem Spec
Reply

 Can't install about 40 updates...windows 7 professional x64




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