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Windows 7: (KB245826) Update Causing Major Troubles

15 Jan 2011   #11
RockStar21

Windows 7 Home Premium 64-bit
 
 

OTL logfile created on: 1/15/2011 6:08:47 AM - Run 1
OTL by OldTimer - Version 3.2.20.2 Folder = C:\Users\**** *****\Downloads
64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: Canada | Language: ENC | Date Format: dd/MM/yyyy

4.00 Gb Total Physical Memory | 3.00 Gb Available Physical Memory | 64.00% Memory free
8.00 Gb Paging File | 6.00 Gb Available in Paging File | 81.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 116.44 Gb Total Space | 59.59 Gb Free Space | 51.17% Space Free | Partition Type: NTFS
Drive D: | 334.67 Gb Total Space | 223.47 Gb Free Space | 66.77% Space Free | Partition Type: NTFS

Computer Name: UX50V-RXO5-PC | User Name: **** ***** | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: Off | File Age = 30 Days

========== Custom Scans ==========


< C:\Windows\winsxs|amd64_microsoft-windows-ehome-ehglid;true;true;true /FP >
[2010/10/25 22:42:07 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_ar-sa_f50b5693814f1564
[2009/07/14 02:07:20 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_en-us_89aafa1346519f44
[2009/08/04 02:27:53 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_es-es_897656f7467890e9
[2009/08/04 02:34:44 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_fr-fr_2c2dccf6394aa74b
[2009/08/04 02:41:15 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_pt-br_8b473097b3059ce3
[2009/08/04 03:00:56 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_8c290003b2750cbf
[2009/08/04 03:17:55 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_th-th_13d11def7fc46287
[2009/08/04 02:47:21 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_tr-tr_17d446837d3ba737
[2010/10/25 22:42:07 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_zh-cn_e93164812d737956
[2009/08/04 02:54:14 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_zh-tw_ed2da1d72ae455c6
[2010/02/23 19:09:50 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid_31bf3856ad364e35_6.1.7600.16385_none_8b30cc2083d3151d
[2010/06/23 03:14:27 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid_31bf3856ad364e35_6.1.7600.16590_none_8b20fe8e83dfaca9
[2010/10/27 15:53:26 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid_31bf3856ad364e35_6.1.7600.16648_none_8b5f126083afe8d3
[2010/06/23 03:14:27 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid_31bf3856ad364e35_6.1.7600.20710_none_8c011c9f9cbc6a12
[2010/10/27 15:53:26 | 000,000,000 | ---D | M] -- C:\Windows\winsxs\amd64_microsoft-windows-ehome-ehglid_31bf3856ad364e35_6.1.7600.20771_none_8bc13d619cec2b0f
[2009/08/04 03:09:52 | 000,002,180 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_ar-sa_f50b5693814f1564.manifest
[2009/07/13 23:13:10 | 000,002,180 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_en-us_89aafa1346519f44.manifest
[2009/08/04 02:26:38 | 000,002,180 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_es-es_897656f7467890e9.manifest
[2009/08/04 02:33:29 | 000,002,180 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_fr-fr_2c2dccf6394aa74b.manifest
[2009/08/04 02:40:04 | 000,002,180 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_pt-br_8b473097b3059ce3.manifest
[2009/08/04 02:59:39 | 000,002,180 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_pt-pt_8c290003b2750cbf.manifest
[2009/08/04 03:16:48 | 000,002,180 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_th-th_13d11def7fc46287.manifest
[2009/08/04 02:46:11 | 000,002,180 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_tr-tr_17d446837d3ba737.manifest
[2009/08/04 03:23:27 | 000,002,180 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_zh-cn_e93164812d737956.manifest
[2009/08/04 02:52:51 | 000,002,180 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_6.1.7600.16385_zh-tw_ed2da1d72ae455c6.manifest
[2009/07/13 22:54:53 | 000,038,557 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid_31bf3856ad364e35_6.1.7600.16385_none_8b30cc2083d3151d.manifest
[2010/05/09 08:01:26 | 000,038,557 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid_31bf3856ad364e35_6.1.7600.16590_none_8b20fe8e83dfaca9.manifest
[2010/08/04 04:19:37 | 000,038,557 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid_31bf3856ad364e35_6.1.7600.16648_none_8b5f126083afe8d3.manifest
[2010/05/09 07:21:50 | 000,038,557 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid_31bf3856ad364e35_6.1.7600.20710_none_8c011c9f9cbc6a12.manifest
[2010/08/04 04:25:37 | 000,038,557 | ---- | M] () -- C:\Windows\winsxs\Manifests\amd64_microsoft-windows-ehome-ehglid_31bf3856ad364e35_6.1.7600.20771_none_8bc13d619cec2b0f.manifest

< End of report >


My System SpecsSystem Spec
.
15 Jan 2011   #12
RockStar21

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by niemiro View Post
Quote   Quote: Originally Posted by RockStar21 View Post
Ughhh... not the news I was hoping for. I only have a recovery disc. Is a repair installation even possible with this?

P.S. I installed the System Update Readiness Tool yesterday.
Hello!

What sort of Recovery Disk is this? Do you know anything about it? It is quite likely that it can perform a Repair Install.

Just so that we can see what we are dealing with, please navigate to C:\Windows\Logs\CBS\ and copy CheckSUR.log and CheckSUR.persist.log to your Desktop. I wouldn't normally ask for this second one, but I just want to see if anything has run it before, etc. etc.

Open them both, and copy and paste the contents between CODE tags.

Then,

OTL - Download or alternative link here and here

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Under the Custom Scan box paste this in:

C:\Windows\winsxs|amd64_microsoft-windows-ehome-ehglid;true;true;true /FP

  • Click the None button, followed by the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open one notepad window. OTL.Txt These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of this file, and post them here.
After that, please open an Elevated Command Prompt, Elevated Command Prompt, and copy and paste in the following:

reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners %UserProfile%\Desktop\winners.txt /c

Then right click on winners.txt on your Desktop > Send to > Compressed (zipped) folder.

Therefore, I would like between CODE tags, CheckSUR.log, CheckSUR.persist.log, and OTL.txt. I would like uploaded, winners.zip.

Thanks, and the best of luck!

Richard
Getting error message with last part. Invalid syntax


Attached Images
(KB245826) Update Causing Major Troubles-capture.jpg 
My System SpecsSystem Spec
15 Jan 2011   #13
niemiro

Vista Home Premium x86 SP2
 
 

Hello!

Thanks for that! Really great work!

Right, CheckSUR.log shows no errors. This gives us no lead from that direction, but we do still have the CBS.log. Anyway, syntax error was my fault. Really sorry about that. Try this:

reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners %UserProfile%\Desktop\winners.txt

Thanks!

Richard!
My System SpecsSystem Spec
.

15 Jan 2011   #14
RockStar21

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by niemiro View Post
Hello!

Thanks for that! Really great work!

Right, CheckSUR.log shows no errors. This gives us no lead from that direction, but we do still have the CBS.log. Anyway, syntax error was my fault. Really sorry about that. Try this:

reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners %UserProfile%\Desktop\winners.txt

Thanks!

Richard!
Still getting syntax error.
My System SpecsSystem Spec
15 Jan 2011   #15
niemiro

Vista Home Premium x86 SP2
 
 

Quote   Quote: Originally Posted by RockStar21 View Post
Quote   Quote: Originally Posted by niemiro View Post
Hello!

Thanks for that! Really great work!

Right, CheckSUR.log shows no errors. This gives us no lead from that direction, but we do still have the CBS.log. Anyway, syntax error was my fault. Really sorry about that. Try this:

reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners %UserProfile%\Desktop\winners.txt

Thanks!

Richard!
Still getting syntax error.
Hello!

That new one works for me. The old one was incorrect. Press and hold the Windows Key + R to open the Run dialogue. Type regedit and press enter. File > Export > Selected Branch: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners

Save it to your Desktop, and zip it up.

Thanks, and good luck!

Richard
My System SpecsSystem Spec
15 Jan 2011   #16
RockStar21

Windows 7 Home Premium 64-bit
 
 

Winners.zip


Attached Files
File Type: zip Winners.zip (1.10 MB, 19 views)
My System SpecsSystem Spec
15 Jan 2011   #17
niemiro

Vista Home Premium x86 SP2
 
 

Hello!

Sorry about the delay. I want to get this confirmed by cluberti, because this doesn't make much sense to me. If we look at this key:

Code:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_tr-tr_22a2103b52605250]
@="6.1"
It looks damaged. This is one of the things which CBS.log was moaning about:

Code:
2011-01-14 07:09:02, Error                 CSI    000000d7 (F) STATUS_OBJECT_NAME_NOT_FOUND #168710057# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 0, da = (KEY_READ), oa = @0xb0cdb0, key = NULL, disp = (null))[gle=0xd0000034]
2011-01-14 07:09:02, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-01-14 07:09:02, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-01-14 07:09:16, Info                  CSI    000000d8@2011/1/14:10:39:16.761 PopulateComponentFamiliesKey - Begin
2011-01-14 07:13:46, Error                 CSI    000000d9 (F) STATUS_OBJECT_NAME_NOT_FOUND #171893267# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0xb0c8f0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[169]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-ehome-ehglid.resources_31bf3856ad364e35_tr-tr_22a2103b52605250\4.1"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 11586744 (0x00b0ccb8))[gle=0xd0000034]
2011-01-14 07:13:46, Error                 CSI    000000da@2011/1/14:10:43:46.914 (F) d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
What I don't get is version 4.1. I feel very strongly that we should be reconstructing for version 6.1 Where on earth has this version 4.1 come from! I don't see 4.1 anywhere else, so I can't get the rest of the version to reconstruct off either. If I have my way, I would probably reconstruct for 6.1, and see what happens, but since we have someone far more senior than I on hand, we shall wait for a little

Thanks!

Richard
My System SpecsSystem Spec
15 Jan 2011   #18
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by Joules View Post
A lot of people are having trouble with this update, I would hide this update until the issue has been resolved by microsoft I wouldn't install it....
Has Microsoft actually come forward to acknowlege a problem with this update?

Regards,
Golden
My System SpecsSystem Spec
15 Jan 2011   #19
cluberti

Windows 10 Pro x64
 
 

I think the last update that would have touched/updated that key was KB981078. Was this installed on that system, perhaps? Anyway, I don't have that key on my Win7 Ent machine, and I'll have to take a look at an ultimate machine later. 4.1 might be the correct version, but it is a little odd.
My System SpecsSystem Spec
15 Jan 2011   #20
RockStar21

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by cluberti View Post
I think the last update that would have touched/updated that key was KB981078. Was this installed on that system, perhaps? Anyway, I don't have that key on my Win7 Ent machine, and I'll have to take a look at an ultimate machine later. 4.1 might be the correct version, but it is a little odd.
I'm not sure if I ever installed that update. However, I am pretty certain I haven't installed any updates relating to Windows Media Center in quite some time. It would have to have been long before the troubles began.
My System SpecsSystem Spec
Reply

 (KB245826) Update Causing Major Troubles




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