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Trying to reload Windows 7 with only Wind Error Recovery Screen
Let me first apologize if I am posting this in wrong place. I am new to this forum and wasn't quite sure. I am verrrrrrry much a novice and would appreciate anyones input. I browsed through other threads but didn't see situation that helped us.
My son has a Acer netbook that originally had Vista. Acer sent him a windows 7 upgrade disk which he installed and has worked fine for a year. The other night screen locked up, he tried to reboot. It went to Windows Error Recovery Screen. Will not "restart as usual" or begin to "repair". If you choose one of these options it just trys to load and starts over, returning to Windows Error Screen.
Contacted Acer, they tried a couple of things and said Windows 7 needs to be reinstalled, "that will be 169.99". Well we said we would try to figue it out our selves.
So here I am turning to you (not ourselves).
Like I said, I am truely a novice but will try to stumble along if someone can help us. I just can't get anything from this thing except that darn "windows error recovery" screen.
Our upgrade has: a green "Acer upgrade DVD" and a white "Windows 7 upgrade media" disk. Can't get results with either.
Thanks in advance for any assistance and have a wonderful evening.
billy