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Windows 7: Error Code 800736B3 on SP1 Update

25 Feb 2011   #11
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Hi, TBoyd.

Microsoft Support will probably want the "C:\Windows\Logs\CBS\". You will need to copy all the files to your document folder (otherwise you can't upload it), zip all files into 1 ZIP file and upload the zip file to your SkyDrive since it will likely be too large to attach to an email.


My System SpecsSystem Spec
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25 Feb 2011   #12
TBoyd

Windows 7 Professional 64 Bit SP1
 
 

Hi Corrine

Thanks for that tip. I have submitted the CBS.log file as an addendum to my Microsoft Support request.


I also just visited your website. Excellent!

I noticed the link to solving error 0X800f081f, which is what I get when trying the manual install. I don't have RSAT tools to uninstall, but I'm currently downloading the latest RSAT from the link. Maybe that will work. I do have 0x800f081f - CBS_E_SOURCE_MISSING appearing in my CBS.log file.
My System SpecsSystem Spec
25 Feb 2011   #13
Ponmayilal

Windows 7 Ultimate 32bit
 
 

Some users got tired of doing the many things suggested, only to get frustrated further. They finally gave up and did a fresh install and then SP1 and peace returned.

Without losing further time and getting frustrated, I would suggest a clean install of Windows 7.
My System SpecsSystem Spec
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25 Feb 2011   #14
TBoyd

Windows 7 Professional 64 Bit SP1
 
 

I knew that would be suggested sometime! I'm still holding out.
My System SpecsSystem Spec
26 Feb 2011   #15
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Quote   Quote: Originally Posted by TBoyd View Post
Hi Corrine

Thanks for that tip. I have submitted the CBS.log file as an addendum to my Microsoft Support request.


I also just visited your website. Excellent!

I noticed the link to solving error 0X800f081f, which is what I get when trying the manual install. I don't have RSAT tools to uninstall, but I'm currently downloading the latest RSAT from the link. Maybe that will work. I do have 0x800f081f - CBS_E_SOURCE_MISSING appearing in my CBS.log file.
You're welcome and thank you for the compliment about SecurityGarden.

Please keep us posted on your progress.
My System SpecsSystem Spec
26 Feb 2011   #16
Ryan2320

Windows Seven x64
 
 

TBoyd,

Have you tried using a Clean Boot?
and then tried to install SP 1?

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Hope this Helps,
Ryan
My System SpecsSystem Spec
26 Feb 2011   #17
TBoyd

Windows 7 Professional 64 Bit SP1
 
 

Quote   Quote: Originally Posted by Ryan2320 View Post
TBoyd,

Have you tried using a Clean Boot?
and then tried to install SP 1?

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Hope this Helps,
Ryan
Been there - done that, too!
My System SpecsSystem Spec
26 Feb 2011   #18
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Hi, TBoyd.

After installing the latest RSAT, try running the SUR tool again before attempting installation. Also, temporarily close your A/V, firewall and any other security software installed.
My System SpecsSystem Spec
26 Feb 2011   #19
TBoyd

Windows 7 Professional 64 Bit SP1
 
 

Quote   Quote: Originally Posted by Corrine View Post
Hi, TBoyd.

After installing the latest RSAT, try running the SUR tool again before attempting installation. Also, temporarily close your A/V, firewall and any other security software installed.
Thanks, Corrine.

I did exactly that - plus I ran sfc /scannow. Still didn't work. Should I disable MS Security Essentials? I didn't bother since I didn't think that MSSE would interfere with its own updates! The only firewall I use is Windows.

BTW - No answer from MS Support yet

Just to add more to the mix......

In some further research I found that 3rd party cloning software may cause a problem by changing some of the system root files/permissions. I do have Acronis True Image & I did make a clone of my current OS drive several months ago. I also used to have Acronis set up for non-stop backup of my OS drive, but had disabled that prior to the SP1 install attempts. I also disabled all startup items except for anything that was from MS.

I have copied only the error codes from the CBS log files from my latest attempt. Here they are:


Attached Files
File Type: doc 2011.doc (32.0 KB, 62 views)
My System SpecsSystem Spec
26 Feb 2011   #20
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Whew! That log has a whole variety of error codes. This description is certainly confusing: "Cannot finalize a session that has been finalized"

I should point out that my area of specialty is Consumer Security (malware removal) not Windows Update. Seeing so many error codes, I think you would be better to either reinstall or wait for Microsoft Support.
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 Error Code 800736B3 on SP1 Update




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