Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Black screen again "Windows not genuine"

15 Mar 2011   #1

Windows XP
Black screen again "Windows not genuine"

Hi all - my first posting, and sorry that it's a well worn path - but I still can't understand what's happened, and I hope to get some answers from those more knowledgable than myself, before I start phoning MS or my retailer.

Last December I bought a custom computer from PCSpecialists. I also bought a full, shrink-wrapped retail version of Windows 7 HP via Amazon, for 78 from Yas Stores. I did a clean install, and thought that I'd checked the box for auto online Activation.

I then partitioned the hard drive to provide a seperate volume for my photo files.

Since then, up till 3 days ago, everything was working fine.

Then I got the black screen, the error message 0xC004F200 and an invite to sort it all out online - a process which ended with my being informed that I'd either got a counterfeit, or this copy was being used on another machine. Oh, and did I want to be another copy?

Before I start pestering MS, and/or my retailer, I'm hoping that someone with more knowledge than I have can give me some help. I attach a .txt file of the Diagnostic Report in the hope that it might provide some clues?

I must say, I am an out and out law abiding citizen who would never knowingly buy counterfeit software, and am therefore rather miffed that MS assume you are guilty until proven innocent - and then make the process of proving that innocence as opaque as possible....

Attached Files
File Type: txt Diagreport.txt (4.7 KB, 53 views)
My System SpecsSystem Spec
25 Oct 2011   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Yes I know this thread came out of the ark, but noone seems to have picked up on it, and the response may help someone else.

That said....
Your MGADiag report shows that the Key in use here is a Blocked Key - from an MSDN or TechNet type account.

This is my 'boilerplate' response....

Your Windows Key is from a not-for-resale MSDN account. You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key.(all they are trying to do is to get past the 45-day claims window. or avoid you sending the evidence of their crimes to the authorities)

Please read the following stickies.... .....................


The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

see also this post....

Also - have a look at this video....
My System SpecsSystem Spec

 Black screen again "Windows not genuine"

Thread Tools

Similar help and support threads
Thread Forum
Black Screen upon Win7 logon, now result in "Windows Failed to Start"
Yesterday I started having problems with my Windows 7 Professional 64-bit desktop machine. Here's the sequence of events I would encounter: I would start the computer, logon normally, and about 3 minutes after I logged on my video would go black, monitor lights blinking like there was no signal,...
General Discussion
Boot: "Starting Windows" then stops with black screen & active cursor
Windows 7, after "Starting Windows" stops with a black screen and mouse cursor. 1. I turned on my desktop PC after more than 3 weeks of non use, it was in its package/box. It booted nicely to the desktop but suddenly showed a BSOD and turned off. I turned it on again and it showed a message...
BSOD Help and Support
New Computer - "Black Screen" - Fan "Ramps Up"
Hello All, I just received a brand new computer a few days ago from CyberPower PC. I've attached the specs below. That being said, I noticed a problem when I was "in a game" and within an hr, the fan revved up, and the computer shut down to black screen (monitor read "no input"). Thinking...
General Discussion
Lenovo Ideapad Y560 "black screen in boot up after windows 7 logo"
I need help and suggestions on what to do with this black screen crisis. Mine is a little different that others. so sorry if this is a repeated thread. ive looked everywhere, and no one has the issue when they have dual boot. laptop description: I have dual boot on my laptop with windows 7...
General Discussion
Windows 7 "hangs" at startup, screen goes black and restarts itself
My acer laptop (acer aspire 5745DG 3D) recently got really slow and laggy. What was more strange is that in task manager it showed 0-9% CPU usage. Then there were more stages that lead it to go wrong. Anyway, i have removed the hard drive (Western digital blue) and saved all my important data to a...
General Discussion
Solved black screen after "loading windows" screen
I was having trouble starting my computer like many other people it seems - it would hang just after the "starting windows" screen appeared. I had a completely black/blank screen, no mouse pointer , nothing. The only way to overcome the issue was by powering down and restarting windows which...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:54.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App