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Windows 7: Windows Update page in configscreen totaly empty

25 Mar 2011   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
Windows Update page in configscreen totaly empty

Hello All,

Recently discovered this forum and been reading a lot on it. I like this site-tons of info on it and learning every day a bit more!

But now to my actual problem;

When I go to the windows update page via the configuration screen my update page is empty. I cannot see the installed update here and cannot search for updates as all the options are not there. The screenshot shows much better my problem:

I can see the installed updates on my computer via the installed programs in the config screen and as you can see my computer still does the automatic updates even though I have this problem! (problem noticed a couple of weeks ago) It looks like I got 3 updates yesterday but did not received any notification or info that the updates where actually installed!

The affected computer is a HP Touchsmart which came with Windows 7 64bit and runs further like a baby-no problems with it! I have SP1 installed on it. I dont know when this problem started, sure it must have started after installation of SP1... I dont have a recovery disk, it has a hidden partition on the HD. I do have a backup but would like to avoid using it as this backup is a bit older and the computer further does not have any problems...
Been searching the internet and even have posted this problem on a Dutch computer forum where I received a lot of tips, but none of the tips have worked for me.
Maybe somebody here has the magic trick for me?!


Greetings from France,


Attached Thumbnails
Windows Update page in configscreen totaly empty-config-update.png   Windows Update page in configscreen totaly empty-updates.png  
My System SpecsSystem Spec
26 Mar 2011   #2

Windows 7 Ultimate x64

Hello Yves and welcome to the forum

You could try a system restore back to before SP1 was installed; System Restore[2]=Backup%20Restore

"Edit" you might also find this useful; Windows Update - Reset[2]=Performance%20Maintenance
My System SpecsSystem Spec
26 Mar 2011   #3

Windows Home Premium 64bit

Welcome to the Forum Yves. While not directly related to your issue, you
mentioned that you do not have a recovery disc!! Most computers these days do not
ship with any DVD's. However the software on board does allow you to burn
a complete set of Restore to Factory DVD's. This is a must in the event you were
to have a total disc failure. You should also burn a System Repair Disc. (CD)
Start, Control Panel, Backup and Restore, Creat a System Repair Disc. Put them
all in a safe place, you may need them some day. Don't forget to check out the
Tutorials Section - loads of good stuff there. Again, welcome and good luck.
My System SpecsSystem Spec

26 Mar 2011   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

I do not have a system restore point from before SP1, I believe that SP1 removes the restore points...The second tip I will try and give feedback...
Then the other tips, I did made a backup but this one is a bit older and I only would like to make use of it as a last option. I will see if I can make a system repair and restore to factory dvd...
My System SpecsSystem Spec
26 Mar 2011   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

The reset of the windows update did not cured the problem...
My System SpecsSystem Spec

 Windows Update page in configscreen totaly empty

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