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Windows 7: Sp1 is not installing for me

27 Mar 2011   #1
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 
Sp1 is not installing for me

I have tried 10 times yesterday and once in last ten minutes to install sp1 using windows update on my pc(on laptop atm to post here).
I turned off all open programs except windows update.turned off virus and firewall.So far i keep getting unknown error.It downloads as follows 0percent at o0mb fo ten to 15 minutes then it changes to 120mb at 99percent.a while later it tries to install and gets halfway before stopping.

I also tried to install using exe file on microsoft site but didnt see it it install only thing that came up was a permissions error.it still said on windows update 1 important update available.i did system restore and have just tried windows update since.

update : started windows update about 1hour and 15 mins ago it appears as downloading 120mb at 99percent.It startted for the first while as 0percent 0 mb then changed to 120mb 99 percent about 20 mins in.red loading light still seems to be working normally.

been over 2hours now ,had to reset pc and do system restore. any advice would help



Im using windows 7 64bit 4gb ram


My System SpecsSystem Spec
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27 Mar 2011   #2
niemiro

Vista Home Premium x86 SP2
 
 

Hello batrico!

I am about to go offline now, so I shall give you two posts worth.

Please run this FixIt, but do not check Aggressive Mode: How do I reset Windows Update components?

Ignore the incompatible message. It is perfectly compatible with Windows 7. Also, don't use the manual method, because that is only a waste of your valuable time.

Retry Windows Update. If things have not changed, please do the following. Please only do the following if things have not changed. If you ever receive an error code, please tell me.

Please re-run the above tool, but this time DO check Aggressive Mode.

Run this tool: Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

Then please download and install this tool/update: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Then create a new folder on your Desktop called LOGS or similar. Download and extract this tool into your new LOGS folder. Make sure that it actually is in that new folder. Then run it: Altair Technologies Ltd.

Lastly, copy the C:\Windows\Logs\CBS folder into your LOGS folder. Now right click on your LOGS folder > Send to > Compressed (zipped) folder.

Upload that new file.

Thanks!

Richard
My System SpecsSystem Spec
28 Mar 2011   #3
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 
need help with fix it

Fix it utilities installs then says restart computer.then i cant find the program need help
My System SpecsSystem Spec
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28 Mar 2011   #4
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 

I think i just used it but only option it dealt with was firewall and antivirus.
My System SpecsSystem Spec
28 Mar 2011   #5
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

I recommend downloading SP1 from here and installing it offline.
Disable your anti-virus, disconnect your UPS from the USB port if you have one, and exit from all running applications.

Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)
My System SpecsSystem Spec
28 Mar 2011   #6
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 

I have that dowloaded tried it last night went on for about three to four hours then pc went into sleep mode.have that turned off now.
My System SpecsSystem Spec
28 Mar 2011   #7
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 

windows6.1-KB976932-X64.exe thats the file yeah?
My System SpecsSystem Spec
28 Mar 2011   #8
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

Yes.
My System SpecsSystem Spec
28 Mar 2011   #9
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

My System SpecsSystem Spec
28 Mar 2011   #10
batrico

Windows 7 Home Premium 64bit Service Pack 1
 
 

got 9 files missing says it fixed it. shall i try windows update or the exe file



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 11.0
2011-03-28 17:49

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 ieframe.ptxml amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.16700_none_dba32b043e959ece
(fix) CSI Payload File Missing CSI File Replaced File: ieframe.ptxml From: C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.16385_none_db51a57e3ed2086d\ieframe.ptxml
(f) CSI Payload File Missing 0x00000000 lpk.dll amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16734_none_05fd2109740fb383
(fix) CSI Payload File Missing CSI File Replaced File: lpk.dll From: C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16385_none_05c80a1f743763f3\lpk.dll
(f) CSI Payload File Missing 0x00000000 Microsoft-Windows-IE-HTMLRendering.ptxml amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16722_none_8a3031bcb2ae7b31
(fix) CSI Payload File Missing CSI File Replaced File: Microsoft-Windows-IE-HTMLRendering.ptxml From: C:\Windows\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16385_none_89f24b7ab2dc7a40\Microsoft-Windows-IE-HTMLRendering.ptxml
(f) CSI Payload File Missing 0x00000000 lpk.dll amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.17537_none_07e67eed71336b74
(fix) CSI Payload File Missing CSI File Replaced File: lpk.dll From: C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16385_none_05c80a1f743763f3\lpk.dll
(f) CSI Payload File Missing 0x00000000 lpk.dll amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20875_none_065c7e6e8d4cdc68
(fix) CSI Payload File Missing CSI File Replaced File: lpk.dll From: C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16385_none_05c80a1f743763f3\lpk.dll
(f) CSI Payload File Missing 0x00000000 lpk.dll wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20875_none_10b128c0c1ad9e63
(fix) CSI Payload File Missing CSI File Replaced File: lpk.dll From: C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16385_none_101cb471a89825ee\lpk.dll
(f) CSI Payload File Missing 0x00000000 Microsoft-Windows-IE-HTMLRendering.ptxml amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7601.21636_none_8c995cc9c8f70834
(fix) CSI Payload File Missing CSI File Replaced File: Microsoft-Windows-IE-HTMLRendering.ptxml From: C:\Windows\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_8.0.7600.16385_none_89f24b7ab2dc7a40\Microsoft-Windows-IE-HTMLRendering.ptxml
(f) CSI Payload File Missing 0x00000000 ieframe.ptxml amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.20831_none_dc0d585557caabc2
(fix) CSI Payload File Missing CSI File Replaced File: ieframe.ptxml From: C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_8.0.7600.16385_none_db51a57e3ed2086d\ieframe.ptxml
(f) CSI Payload File Missing 0x00000000 lpk.dll amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.21636_none_086f1b6e8a51f1e7
(fix) CSI Payload File Missing CSI File Replaced File: lpk.dll From: C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16385_none_05c80a1f743763f3\lpk.dll

Summary:
Seconds executed: 620
Found 9 errors
Fixed 9 errors
CSI Payload File Missing Total count: 9
Fixed: CSI Payload File Missing. Total count: 9
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
My System SpecsSystem Spec
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 Sp1 is not installing for me




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