Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Can't update to

01 Apr 2011   #1

Windows 7 Home Premium x64
Can't update to

I have two new HP computers.

My original problem is:
I can't print a shipping label at the US Postal Service site........I get the message External Exception E06D7363 when I hit print (and I don't have a Linksys network card). This is the only time this occurs........otherwise I can print fine.

In trying to solve this I found that I haven't updated to SP1. I'm not sure this is the cause of the original problem, but in any case, I need to update.

Windows Update doesn't offer SP1, so I worked through this page:
You do not have the option of downloading Windows 7 SP1 when you use Windows Update to check for updates

The results:
(1) SP1 doesn't appear under Computer Properties
(2) Windows Update says I am up-to-date, doesn't offer SP1
(3) I confirmed Update 976902 is installed (precursor to SP1)
(4) I don't find Safe Central in the list of programs, so apparently this is not a problem
(5) I tried downloading Update 2454826 and I got the message "This update is not applicable to your computer". This suggests the problem might be the Intel graphics driver. I ran the DirectX Diagnostics Tools and found the driver versions. They are not those listed as a problem. However, I still went to the Intel site and ran the Intel Driver Update Utility. It told me the Intel HD Graphics driver is a "customized computer manufacturer driver." So, apparently, HP installed its own driver.
(6) I never used vLite, but I don't know if HP used it or not..........I would guess not.

So, I could either:
(1) Try to wrestle with HP regarding the graphics driver, or
(2) Try to download SP1 from the download center.

I decided to try the SP1 download. When I get here
Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)
I need help on which one to download.

Please (1) tell me which one to download or (2) tell me what else I should do to ID what is blocking the SP1 update.

My System SpecsSystem Spec
01 Apr 2011   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Do you have 'Automatic update' turned on?
My System SpecsSystem Spec

 Can't update to

Thread Tools

Similar help and support threads
Thread Forum
Win7 home update fails, error 8007370B - cannot update, install SP1.
Running Windows 7 Home Premium x64 Cannot update, attempting to upgrade to Win 7 professional. Discovered automatic updates were fried for some time and the system did not have SP1, which is apparently required for the upgrade. I see similar threads, each seems to require advanced...
Windows Updates & Activation
Windows Update fails in Update Check. Error code C80003FA.
Hello, I recieve error C80003FA whenever I do a Windows Update run. It doesn't get past the stage of checking for updates. I've tried several fixes including: - Waiting 15 minutes and running Windows Update again. - Letting Windows Update run on its own schedule. - SFC /Scannow -...
Windows Updates & Activation
Windows 7 - Update KB976932 and KB982526 update failure- error 800b100
Hey, I'm trying to install update KB976932 (Windows Service pack 1 for 64bit) and KB982526 (Microsoft .NET Framework 3.5 SP1) but I keep getting error 800b100 which stops me from doing so. I've tried deactivating my firewall; manually installing from the microsoft website; and using the...
Windows Updates & Activation
Update Error Code 80073712-Cumulative Security Update IE11, Win 7(64)
I'm having no luck installing KB2977629 (Cumulative Security Update IE11). I repeatedly get the error 8007371B. SURT installs with no errors. SFC /SCANNOW runs with no errors. I am uploading the requested screenshots and ZIP file. Any help would be appreciated. Thank you!!!! ...
Windows Updates & Activation
Unable to install Windows Update: Update Kernel-mode driver framework
I am unable to update the Kernel-mode driver framework ver 1.11 for windows 7 for x64-based systems (KB2685811). I get error: 80073712 Also, I am getting BSOD/stop errors in normal mode that say anything from: -memory_management 0x0000000001a, - "A device driver attempting to corrupt the...
Windows Updates & Activation
Multiple Update Failures / Win7 x64 - Unable to Update, Error 800b010
My problems are essentially those expressed in many previous posts, but specifically this one here was most pertinent (aside from the specific updates of course): Here is a list of the updates...
Windows Updates & Activation

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:55.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App