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Windows 7: Cannot receive any Window Updates

14 Apr 2011   #11
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by zarnic View Post
Wow! I didn't expect this level of interest. Been living too long with the no-update problem that I've become complacent.

Techmonkey74:
Yes I can see other web sites and some Microsoft, as long as I don't download.

The Anti-(whatever) that I have used, or do, includes Malware Bytes, Norton, Antivira, and McAfee but little has changed. Maybe my problem is not a malware issue but it does seem strange that Windows is the only victum and sites that offer malware products can not usually be accessed.
After being beat 'bout the head and shoulders from what a user sees everyday, it is easy to become complacent.
Quote:
The folks at the independent anti-virus testing body AV-Test.org have been in touch with some interesting statistics.
They are finding more than one million unique malware samples a month, and presently the total amount of unique samples in their malware collection exceeds 22 million.
Source: AV-Test.org’s malware count exceeds 22 million | Naked Security

Quote   Quote: Originally Posted by zarnic View Post
Anak:
I tried to download the Malicious Software Tool and got " Internet Explorer cannot display the webpage" in a seperate window... typical response.

As for ' Live One Care ', went there but read "As of October 2009, Windows Live OneCare sales were discontinued in all markets. Product support ended on April 11, 2011.As of October 2009, Windows Live OneCare sales were discontinued in all markets. Product support ended on April 11, 2011...."
Darn! Missed it by 3days!

As far as Malicious:

  • Restart your machine and try to get into Safe Mode with networking.
  • Usually the user has to tap the F8 key while the machine is booting up.

  • Go to this site to start: SuperAntiSpyware
  • Click on the Red Button to download the free version.
  • When it asks you to save the file, click save file, then save it to your Desktop under an assumed name like mydoghasfleas, do not forget we are trying to fool any nasties that this is a harmless file.
  • Right click the file and click on Run As Administrator if it asks to update say okay.
  • Then let it run.

This trick should also work with the Malicious tool. But, you have to be in Safe Mode!

Any Antimalware tool that is downloaded has to saved under a fictitious name in order to fool the nasties!


If you are happy with Avira Okay, but get rid of all the other extra programs. If you need help because some do not want to be un-installed we will get it figured out, there are tools.

For Starters: McAfee removal tool
Scroll down to Windows Vista \ 7 to start that process.
Do not forget to rename the file before you save it!

I can even show you how to remove any errant entries that were missed in the registry.

I am doing chores outside today so I am not able to stay nearby to see your responses, but I will check back at least once every hour.

Anak

Ahhh...I see Jacee has arrived. Follow her advice, she will be able to help you quicker than I can with a more aggressive approach. As I tend to take a more cautious approach.


My System SpecsSystem Spec
.
14 Apr 2011   #12
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Once again looking around ... Windows Update error 80072ee2
My System SpecsSystem Spec
14 Apr 2011   #13
techmonkey74

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

Quote   Quote: Originally Posted by zarnic View Post

The Anti-(whatever) that I have used, or do, includes Malware Bytes, Norton, Antivira, and McAfee but little has changed. Maybe my problem is not a malware issue but it does seem strange that Windows is the only victum and sites that offer malware products can not usually be accessed.

Do you have Antivira: Remove AntiVira Av (Uninstall Guide) -THIS ONE IS A FAKE AV PROGRAM

OR

Avira

Avira anti-virus for home and for business

EDIT: IF YOU DO HAVE THE FAKE AV WAIT FOR JACEE OR SOMEONE ELSE TO HELP YOU OUT. I AM NOT SURE IF THE LINK I PROVIDED ABOVE IS THE BEST SOLUTION
My System SpecsSystem Spec
.

14 Apr 2011   #14
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by zarnic View Post
Maybe my problem is not a malware issue but it does seem strange that Windows is the only victum and sites that offer malware products can not usually be accessed.
Not maybe, but a definite yes that you are infected.
Your statement contains the two prime examples of malware behaviour especially the last one.

techmonkey that bleepingcomputer link you provided would be a good place to start, and either mbam or SuperAS would work.

The fact that it is suggested there could mean that the antivira malware might not be too hard to eradicate, but zarnic is going to have to make the effort to scan his machine first to make sure it is not infected, otherwise any effort to fix his update problem will be futile.

It would not surprise me that once zarnic cleaned up his machine his update problem would disappear.
My System SpecsSystem Spec
15 Apr 2011   #15
zarnic

Windows 7 Home Premium 64bit
 
 

Jacee posted:
Quote:


Please download Dial-A-Fix from one of the following mirrors:
No good, Jacee... keeps referring to Vista! But thanks for the thought.

I'll try the various suggestions but I have to admit... I'm not very hopeful.

Great forum!!
My System SpecsSystem Spec
15 Apr 2011   #16
zarnic

Windows 7 Home Premium 64bit
 
 

Just as I suspected... still no updates, oh well. Sorry that I waited until today, when you all responded yesterday, but after it being over a year without having this ability waiting one day isn't hard to do. At first I thought it was just an IE browser problem but while using Firefox may have allowed me to visit some pages that I couldn't in IE all Anti-(whatever) and Microsoft downloads still would not happen. It may be that I'll have to purchase a new system, tho that is not a good solution... a bit spendy. There is always coffee. Again, thank you all.
My System SpecsSystem Spec
15 Apr 2011   #17
techmonkey74

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

Please refer to post# 13 above. IF you have Antivira AV, THAT is most likely your problem. If you do not want to try to rid the system of the fake AV program AND you are planning to buy a new system instead why not just reformat and reload Windows on this system?
My System SpecsSystem Spec
15 Apr 2011   #18
zarnic

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by techmonkey74 View Post
Please refer to post# 13 above. IF you have Antivira AV, THAT is most likely your problem. If you do not want to try to rid the system of the fake AV program AND you are planning to buy a new system instead why not just reformat and reload Windows on this system?
First: I do NOT have Antivira AV and, as far as that goes, my problem occurred before I even heard of Antivira.
Second: I have NO plans on purchasing a new system... the need isn't great enough.

I have used System Restore many times and even Recovery, which puts the s/w back to factory specs and guess what... no change. It appears that someone simply dislikes Microsoft products and doesn't want us to use them.
My System SpecsSystem Spec
15 Apr 2011   #19
TCG

 
 

So I've been fighting with this same windows update error all day today. I've tried every fix I could find out there for this including ones mentioned in this thread. I removed all AV/AS, toggled off/on firewall, etc.... to no avail. As a last ditch effort I decided to unjoin this system from the domain and then rejoin. Much to my surprise, when the machine is off the domain here, windows update works perfectly. If I join to the domain again, the error repeats itself and I cannot do windows updates again(even from the local Admin account while still joined).

Now I assume that you're not running a domain at home so this kinda doesn't apply to you directly, but what it tells me is that this is related to a group policy setting of some sort that's being pushed to my machine when joined (I'm thinking firewall/defender). So I'd think that your problem is related to your Firewall settings or any settings that an AV/AS might apply similar to a firewall.

I could be wrong here, but I'd scrutinize those items on your computer to the best of your ability, I suspect one of them is blocking updates in some way. Sorry I have not discovered a fix yet, I'll keep at the machine I have here though and post any updates I have on this for you.
My System SpecsSystem Spec
15 Apr 2011   #20
techmonkey74

Windows 7 Home Premium 64bit-HP OEM SP1 Installed
 
 

Quote   Quote: Originally Posted by zarnic View Post

First: I do NOT have Antivira AV and, as far as that goes, my problem occurred before I even heard of Antivira.

Second: I have NO plans on purchasing a new system... the need isn't great enough.
Quote   Quote: Originally Posted by zarnic View Post
Just as I suspected... still no updates, oh well. Sorry that I waited until today, when you all responded yesterday, but after it being over a year without having this ability waiting one day isn't hard to do. At first I thought it was just an IE browser problem but while using Firefox may have allowed me to visit some pages that I couldn't in IE all Anti-(whatever) and Microsoft downloads still would not happen. It may be that I'll have to purchase a new system, tho that is not a good solution... a bit spendy. There is always coffee. Again, thank you all.
Quote   Quote: Originally Posted by zarnic View Post

Techmonkey74:
Yes I can see other web sites and some Microsoft, as long as I don't download.

The Anti-(whatever) that I have used, or do, includes Malware Bytes, Norton, Antivira, and McAfee but little has changed. Maybe my problem is not a malware issue but it does seem strange that Windows is the only victum and sites that offer malware products can not usually be accessed.

Anak:
Quote   Quote: Originally Posted by zarnic View Post
TY techmonkey74, have to agree about the multiple Anti-Virus programs and I stay away from doing that. McAfee was a one time deal and is gone now. As for Antivira, am happy with it and the controversey continues ... we'll see.

Sorry for the confusion Your prior posts were a bit confusing at least to me
I hope you get this worked out
My System SpecsSystem Spec
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 Cannot receive any Window Updates




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