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Windows 7: Cannot receive any Window Updates

15 Apr 2011   #21
TCG

 
 

UPDATE:

It appears I have discovered what the issue was with my problem machine here. Our System Essentials VM was off and our GP pushes windows update settings to use it. Interesting that other machines on the domain aren't showing the same issue but this computer is definitely not doing updates as a result of this. If I turn on the VM, windows update works, if I pause/turn off the VM, update fails.

So what does this mean for the OP? Not quite sure at this point. My issue was surely GP/Domain related so it doesn't really apply to the OP. To throw it out there because I didn't see it posted in this thread, have you tried running the FixIT utility from Microsoft yet? Although it says Vista on it, it is the correct tool for Win7 as well. Check your proxy settings in IE, reset IE to default settings to be sure. Check your hosts file for any entries. Make SURE your computer is clean of infection/malware. Also remove your AV/AS if necessary once you're sure it is clean(you can always reinstall), disable windows firewall and defender and try the update again. At this point that's all I can think of for you to try. If anything else comes to mind I'll surely post it.

Good luck, if you do resolve things please let us know what did it, I'd be very interested to hear the resolution for this.


My System SpecsSystem Spec
.
15 Apr 2011   #22
zarnic

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by TCG View Post
"... I'd scrutinize those items on your computer to the best of your ability, I suspect one of them is blocking updates in some way...."
I think your ability far exceeds mine so I 'll be interested in anything you find.
My System SpecsSystem Spec
15 Apr 2011   #23
TCG

 
 

Zarnic check your profile page, I just sent you a message but I'll post it here for you too....

Quote:
If you have a min, I don't mind taking a look via teamviewer for you. I'll need your teamviewer connection ID and password to connect though. You will be able to see everything I'm doing while I'm connected and are able to end the connection at any time you'd like.
My System SpecsSystem Spec
.

15 Apr 2011   #24
zarnic

Windows 7 Home Premium 64bit
 
 

Er... teamviewer? Huh?
My System SpecsSystem Spec
15 Apr 2011   #25
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

zarnic, Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop. Right click to run as Administrator. Your computer will reboot itself.

Next, download Malwarebytes' Anti-Malware, but before saving to your desktop re-name it to zarnic.exe |MG| Malwarebytes Anti-Malware 1.50.1.1100 Download
* Double-click zarnic/mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.
My System SpecsSystem Spec
15 Apr 2011   #26
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by TCG View Post
Zarnic check your profile page, I just sent you a message but I'll post it here for you too....

Quote:
If you have a min, I don't mind taking a look via teamviewer for you. I'll need your teamviewer connection ID and password to connect though. You will be able to see everything I'm doing while I'm connected and are able to end the connection at any time you'd like.
Quote   Quote: Originally Posted by zarnic View Post
Er... teamviewer? Huh?
No worries zarnic, teamviewer is user friendly.
My System SpecsSystem Spec
16 Apr 2011   #27
zarnic

Windows 7 Home Premium 64bit
 
 

The following is in response to the last post by Jacee, anyone else can ignore this if they want.

Step 1.
Quote   Quote: Originally Posted by Jacee View Post
zarnic, Copy and paste these lines in Note pad. On Desktop SaveAs Flush.bat
Did This.

Step2:
Quote:
Next, download Malwarebytes' Anti-Malware, but before saving to your desktop re-name it to zarnic.exe |MG| Malwarebytes Anti-Malware 1.50.1.1100 Download
Tried but got error msg saying "... could not open the Internet site" so used my copy of Malwarebytes. Looked for update but got error msg "PROGRAM_ERROR_UPDATING (12007,0,WinHttpSendRequest) "
But ran my copy.

Step3:
Quote:
* Double-click zarnic/mbam-setup.exe and follow the prompts to install the program.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.
Ok, here is that log report:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 5363
Windows 6.1.7600
Internet Explorer 8.0.7600.16385
4/16/2011 7:41:18 AM
mbam-log-2011-04-16 (07-41-18).txt
Scan type: Full scan (C:\|)
Objects scanned: 277445
Time elapsed: 18 minute(s), 0 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Bad: (93.188.166.105) Good: () -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Bad: (93.188.161.105) Good: () -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{C975BB2F-86FA-49E7-80D7-90F3971561FB}\DhcpNameServer (Trojan.DNSChanger) -> Bad: (93.188.166.105) Good: () -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{C975BB2F-86FA-49E7-80D7-90F3971561FB}\DhcpNameServer (Trojan.DNSChanger) -> Bad: (93.188.161.105) Good: () -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

Tried Windows Update again but still no change. Next?

(the attachment relates to my attempt to follow your link to the Malware Bytes site)


Attached Images
Cannot receive any Window Updates-errormsg.jpg 
My System SpecsSystem Spec
16 Apr 2011   #28
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

This IP --> 93.188.166.105 is from Ukraine Promnet Ltd
Not a WA IP#

Download DDS from one of these links:
Mirror 1 Mirror 2 Mirror 3
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next post.
My System SpecsSystem Spec
16 Apr 2011   #29
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by zarnic View Post
The following is in response to the last post by Jacee, anyone else can ignore this if they want.
I do not know about "anyone else", but for me this is reading better than any "suspense novel" I have ever read.
My System SpecsSystem Spec
16 Apr 2011   #30
zarnic

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Anak View Post
... I do not know about "anyone else", but for me this is reading better than any "suspense novel" I have ever read.
Anak, glad to be of service but you need to read more suspense novels.

Jacee, who you writing to, or want a log from?
My System SpecsSystem Spec
Reply

 Cannot receive any Window Updates




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